follow up to autotrail disaster (1 Viewer)

[romany]

After a lot of encouragement on here not to give up after brand new rubbish I bought ended up going back and full refund being given I did look around and at the local van show saw the Wildax pcv what a difference in quality to auto trail (i can,t believe aut trail won a camper of the year award don't they read forums) trouble with wildax is as with all quality vehicles expensive.
then by luck I saw a secondhand Aurora xl at Wiltshire motor-homes which we are now the proud owners of and what a difference in dealers sales rep Oliver was not pushy but pointed out everything we might not be aware of and obviously new his vehicles inside out now the bit where this dealer went beyond what I have become accustomed to in this day and age, I had arranged to pick the vehicle up the next Monday as we were away in Bournemouth for a w/e break unfortunate while in Bournemouth I had a slight stroke after being told I could not drive for a month and also told if I had another within that week it would be 6 months depending how big the stroke was. Anyway my wife very upset phoned Oliver to tell him we may not be able to buy the camper he was fantastic he told my wife not to worry about the camper, they would if necessary give a full refund. but they would hold it for as long as we wanted until hospital had done all their checks and given us a definitive answer. I am now on the mend an luckily not had another stroke decided to go ahead with the camper and my son kindly picked it up for us and Oliver came to the station to pick us up. He also assured me should my medical problems get any worse just call him and they would deal with the camper for my wife.
So ther e you have it we have a new to us van ab d a fantastic dealer to work with

 

[daveandsan]

Hope you are soon firing on all cylinders and out and about in that new motorhome. I wish you all the best.

 

[Anthea M]

So glad you now have a lovely new to you van and that your health is almost back to normal.
Have many happy and safe adventures in your van.

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[Figaro]

Great story and good wishes for a speedy recovery.
Why don't you do a review of the dealer you bought from, they sound like great dealership to buy from.

 

[Mikey RV]

That’s the sort of service everybody should get. Get well soon and happy travels.

 

[whiskyman]

Hi Romany
Very pleased you are on the mend and what excellent support from the M'home dealers.
You just have to get out there and do it, enjoy your new home.

I had heart failure last year and ended up on the table with my chest open, every days a good day
keep smiling

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[carolyn]

Very glad to hear you are on the mend. Also glad to hear of the lovely support you had from Oliver at Wildax Wiltshire. Do a review @Jim will tell you how if they arent already in the list I think he has to add them.

 

[Parrot Face]

Such a worrying time for you but it seems you are getting back to normal. I really hope that you now get out in that vehicle and start enjoying yourselves again.

 

[Riverbankannie]

Wishing you some great times in your new van

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[Bart]

That is great customer support. Which all dealers SHOULD be giving due to the amount of money involved, but unfortunately they all don't so credit to Oliver and Wiltshire motorhomes.
I hope you continue to be on the mend and enjoy your motorhome.

 

[Southdowners]

Glad to hear that everything's worked out well and that your health is improving.

Happy travels!

 

[jdk62]

Hope your recovery goes well and you will be able to enjoy your moho

It does go to show that there are some great dealers out there who really work hard at customer service. Sadly, there are not enough of them....

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[mikebeaches]

Best wishes for your recovery and good luck with the van!

 

[Podney]

Great news about the dealer and the van.
Now look after yourself and do what the doctors tell you!

 

[Jaws]

Been there done that !
I was told this by my specialist
If you go a week without a 2nd stroke, your are good for 6 months
Go six months and your good for two years,
go two years and you should be ok for 5 more
Get to five years and consider the stroke as a glitch !

I am coming up to 3 years on May 4th

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[Mr Beaumont]

Sounds like great service. Best wishes with your recovery and enjoy the new van!

 

[sweetie]

Wish you a speedy recovery and enjoy your new van.

Steve & Briar

 

[Blue Knight]

It was probably the stress of owning a crappy van that led to the health issue so well done you sir for dumping the crap and replacing it with a top notch bit of kit.

Have a wonderful time with the Wildax - you deserve it for sure

All the best,

Andrew

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