Steve and Denise
LIFE MEMBER
On the 10th December 2023 I paid £5 for two pre paid crossing's for our annual trip south and return.
Our first crossing south 6th January our return 23rd March, now I have received a pcn for £3 for the March return crossing.
Which was already paid for, (I have paid that as they are ruthless in collecting money)
They have sent me an email stating I crossed on the 23rd December “I never did”
I have now spent over an hour on the phone and some 20 emails, they have refunded me £2 and a seperate 50 p but they still owe me 50pence.
So one department says I did cross on the 23/12/23 and the other says there is no record of a crossing on that date for my vehicle.
Are these people a bunch of clowns ? Not one of the operators I spoke to on the phone had a good understanding of the English language and the emails I have received in reply must have been sent by their children![Face with symbols on mouth :face_with_symbols_over_mouth: 🤬](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f92c.png)
At the end of the day they owe me 50 pence and I want it, if I owed them 50 pence they would hound me and have me in court
B*********S
Mr Bates![Slightly smiling face :slight_smile: 🙂](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png)
Our first crossing south 6th January our return 23rd March, now I have received a pcn for £3 for the March return crossing.
Which was already paid for, (I have paid that as they are ruthless in collecting money)
They have sent me an email stating I crossed on the 23rd December “I never did”
I have now spent over an hour on the phone and some 20 emails, they have refunded me £2 and a seperate 50 p but they still owe me 50pence.
So one department says I did cross on the 23/12/23 and the other says there is no record of a crossing on that date for my vehicle.
Are these people a bunch of clowns ? Not one of the operators I spoke to on the phone had a good understanding of the English language and the emails I have received in reply must have been sent by their children
![Face with symbols on mouth :face_with_symbols_over_mouth: 🤬](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f92c.png)
At the end of the day they owe me 50 pence and I want it, if I owed them 50 pence they would hound me and have me in court
![Face with symbols on mouth :face_with_symbols_over_mouth: 🤬](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f92c.png)
Mr Bates
![Slightly smiling face :slight_smile: 🙂](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png)