Dartford Crossing 🤬🤬🤬 (1 Viewer)

[Steve and Denise]

On the 10th December 2023 I paid £5 for two pre paid crossing's for our annual trip south and return.
Our first crossing south 6th January our return 23rd March, now I have received a pcn for £3 for the March return crossing.
Which was already paid for, (I have paid that as they are ruthless in collecting money)
They have sent me an email stating I crossed on the 23rd December “I never did”
I have now spent over an hour on the phone and some 20 emails, they have refunded me £2 and a seperate 50 p but they still owe me 50pence.
So one department says I did cross on the 23/12/23 and the other says there is no record of a crossing on that date for my vehicle.
Are these people a bunch of clowns ? Not one of the operators I spoke to on the phone had a good understanding of the English language and the emails I have received in reply must have been sent by their children
At the end of the day they owe me 50 pence and I want it, if I owed them 50 pence they would hound me and have me in court B*********S

Mr Bates

 

[Brains]

Send them an invoice for 50p plus costs.

If they do not pay, then use the same methods as they use to extract money.
I believe the first move is to increase the cost to £36.
If you don't pay within 2 weeks then it goes to £70

It's not the amount, it's the principal.

Also see the 'rules' about fines, ONLY use written letters to deal with them

 

[Carpmart]

#givemebackmy50penceyoubastards

 

[U.Toadifact]

Look at it this way. You have crossed twice. Each time you have worn away some of that precious tarmac that your tolls pay for. You have recovered most of your cash so why not donate the 50p for the good of all those crossing after you?

You will feel really good about yourself and I will promise to be grateful to you on my next crossing when the toll has stayed at the same level owing to your generosity.

 

[Steve and Denise]

Send them an invoice for 50p plus costs.

If they do not pay, then use the same methods as they use to extract money.
I believe the first move is to increase the cost to £36.
If you don't pay within 2 weeks then it goes to £70

It's not the amount, it's the principal.

Also see the 'rules' about fines, ONLY use written letters to deal with them

Never mind the principle I want my 50 pence I am a motorhomer after all

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[Just smiffy]

I crossed it on Friday never paid a penny and never will…

 

[Steve and Denise]

I crossed it on Friday never paid a penny and never will…

You must have crossed after 10pm but you may owe me 50P

 

[sueandjohn]

They really are a shower ! They took the wrong amount off my card , then refunded the wrong amount THEN sent me a penalty charge notice even though I was in credit . Took weeks and hours of calls to sort it

 

[Just smiffy]

You must have crossed after 10pm but you may owe me 50P

Nope vans taxation class is disabled….

 

[Steve and Denise]

They really are a shower ! They took the wrong amount off my card , then refunded the wrong amount THEN sent me a penalty charge notice even though I was in credit . Took weeks and hours of calls to sort it

I will grind the bastards down, if I can’t I know a woman that can it must be costing them a fortune I think the main problem is none of the staff understand plain English

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[Chris Laing]

Think yourself lucky you didn't get caught out with the new digital change over the weekend in August last year that caused absolute mayhem.
3 days on the phone while I was on holiday to try and pay the charge when I was already setup with auto payment.

 

[Steve and Denise]

Think yourself lucky you didn't get caught out with the new digital change over the weekend in August last year that caused absolute mayhem.
3 days on the phone while I was on holiday to try and pay the charge when I was already setup with auto payment.

This company is run by idiots what a complete shower

 

[The general]

Are these people a bunch of clowns ? Not one of the operators I spoke to on the phone had a good understanding of the English language and the emails I have received in reply must have been sent by their children

I had a gut full of call centres manned by ‘workers ‘ who are not capable of understanding English the latest one i have dealt with is some persons in india /Philippines/and south africa .

 

[Carpmart]

This company is run by idiots what a complete shower

French owned isn’t it!

 

[Steve and Denise]

I had a gut full of call centres manned by ‘workers ‘ who are not capable of understanding English the latest one i have dealt with is some persons in india /Philippines/and south africa .

Why can’t companies see a basic understanding of English is needed Oh Please!

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[Steve and Denise]

It’s not about the 50p it costs me nothing but it will cost them lots of time = money

 

[Brains]

It’s not about the 50p it costs me nothing but it will cost them lots of time = money

That is the entire point.

Start with an invoice for 50p.
Plus costs (Your time, calls and stamps)
If they pay it, the cost to them to actually deal with the issue will be several pounds.

Ensure you use their own wording re late payments.
As your next invoice will go up by the same about as they do, £36 after two weeks I think.

 

[BouncyBoatFolk]

This company is run by idiots what a complete shower

Or, really clever barstewards who use incompetent dimwits for paying out, and Mensa graduates for charging out.
Get your own back on them and go the long way round next time laughing all the way.

 

[Brains]

Remember to address the MD personally.

I see here that Fabian has given his home address in Bromley.
However it's an end of terrace ex council house, so I think it will be a relative.