Credit to Motorhome after sales team

Discussion in 'Motorhomes in the News' started by SandJ, Mar 14, 2017.

  1. SandJ

    SandJ Funster

    Joined:
    Sep 14, 2007
    Messages:
    1,731
    Location:
    North Yorks
    Ratings:
    +780
    we just felt we had to make you aware of the excellent after service we had at David-Fuller Nottingham.
    Nothing was too much trouble for Nathan the service manager and his team. They have the correct approach to customer service. When we went back the day after purchase Mike one of the fitters saw us and came over asking what was wrong I said I would go and report to the office, no need I'll deal with it he said. Well the problems were sorted except the toilet warning light, they tried a new board they had but it was no good. They then put a brand new cassette in to see if it was a float issue but sadly no. Nathan said we could keep the brand new cassette as he was unable to resolve at that time.
    He asked did we want to come back or he would show how to fit circuit boards and he would order both just in case. No messing about having to book in or try this then that.
    The way Nathan and his team dealt with us was excellent .
     
    • Like it Like it x 17
  2. Skeggy

    Skeggy Funster

    Joined:
    Dec 12, 2013
    Messages:
    14
    Location:
    Hampshire
    Ratings:
    +42
    Sounds like an excellent team, so often the story is so different once they have your money. Good to give the guys the credit.
     
    • Like it Like it x 1
  3. Debs

    Debs Funster Life Member

    Joined:
    Jun 9, 2014
    Messages:
    4,594
    Ratings:
    +50,911
    It's nice to hear good feedback as they aren't that far from me and I've never been too keen on the sales side. Thanks for taking the time to post.
     
  4. mojomuddywulf

    mojomuddywulf Funster

    Joined:
    Jan 17, 2018
    Messages:
    14
    Location:
    Monmouthshire
    Ratings:
    +56
    +1 these guys. They have been fab dealing with our own warranty issues
     
  5. Popeye

    Popeye Funster Life Member

    Joined:
    Sep 5, 2011
    Messages:
    8,628
    Location:
    New Forest
    Ratings:
    +30,080
    Thank you so much for starting this thread, so often we only read the poor customer service, full marks David Fuller Nottingham.
     
    • Like it Like it x 1
  6. Speve

    Speve Funster

    Joined:
    Jul 29, 2013
    Messages:
    3,592
    Location:
    Salisbury
    Ratings:
    +4,546
    Why not put something in the review system on here?
     
  7. mojomuddywulf

    mojomuddywulf Funster

    Joined:
    Jan 17, 2018
    Messages:
    14
    Location:
    Monmouthshire
    Ratings:
    +56

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice