Jaws
LIFE MEMBER
- Sep 26, 2008
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- since 2006 ( I think ! )
For reasons I will not go in to, I recently bought one of the new(ish) Tomtom Go 1000 Live units
If you are looking for aa new GPS I would strongly advise against even thinking about Tomtom kit
To start with, the sales person at Tomtom blatantly lied to me.. Assuring me that adding third party POI's ( something that is, in our game, quite important ) would not be a problem at all
Seems that adding POI's on the Go 1000 is impossible 'though they are working very hard to resolve the matter, and should have an answer by early 2012' ( !!!!!!!!!!!!!!!!!!!)
Obviously I never found out about this until after I took delivery
Sooo..
Next reason not to trust Tomtom then
I mailed them, asking about the problem.. Had a reply saying it was 'something they would be addressing in the future'
No mention of the slaesmans tactics to get a sale
Another mail.. Still polite saying while I appreciate their position, the unit is no good to me without the POI issue being resolved.. To that end I would like to return the unit, unopened and get a refund
Mail comes back
'Thank you for your mail, this is something they would be addressing in the future'
Sooo..
Another mail. and another and another... all ignored now.
I rang the number on Friday.
After an 18 minute wait ( at 10p a minute ) I finally spoke to a human.. Explained what was going on.. Hmmm yes,,, lots of people seem to have this problem. Please send an email outlining your problem..
Click... burrrrrrrrrrrrrrrrrrrrrrrrrrrrr
There is a rumour going round Tomtom is in trouble.. I am really not too surprised ..
In the mean time I have gone back to using my old old faithfuls.. A Garmin Nuvi and a Garmin 550
If you are looking for aa new GPS I would strongly advise against even thinking about Tomtom kit
To start with, the sales person at Tomtom blatantly lied to me.. Assuring me that adding third party POI's ( something that is, in our game, quite important ) would not be a problem at all
Seems that adding POI's on the Go 1000 is impossible 'though they are working very hard to resolve the matter, and should have an answer by early 2012' ( !!!!!!!!!!!!!!!!!!!)
Obviously I never found out about this until after I took delivery
Sooo..
Next reason not to trust Tomtom then
I mailed them, asking about the problem.. Had a reply saying it was 'something they would be addressing in the future'
No mention of the slaesmans tactics to get a sale
Another mail.. Still polite saying while I appreciate their position, the unit is no good to me without the POI issue being resolved.. To that end I would like to return the unit, unopened and get a refund
Mail comes back
'Thank you for your mail, this is something they would be addressing in the future'
Sooo..
Another mail. and another and another... all ignored now.
I rang the number on Friday.
After an 18 minute wait ( at 10p a minute ) I finally spoke to a human.. Explained what was going on.. Hmmm yes,,, lots of people seem to have this problem. Please send an email outlining your problem..
Click... burrrrrrrrrrrrrrrrrrrrrrrrrrrrr
There is a rumour going round Tomtom is in trouble.. I am really not too surprised ..
In the mean time I have gone back to using my old old faithfuls.. A Garmin Nuvi and a Garmin 550