V5c - wrong details

Bognor Saint

Bognor Saint

Joined
Oct 11, 2016
Posts
1,364
Likes collected
2,419
Location
Bognor Regis
Funster No
45,542
MH
Bailey Adamo 69-4
Exp
6 years
This is developing into a long story. We bought our MH new last May. Last week I was just checking some details and noticed that the model that was listed on V5 was incorrect. It was showing as the A Class version and not the low profile that we have. I spoke with the dealer who has sent the V5 off with a covering letter to have it amended. Yesterday I was reading another thread and somebody had posted a link to a VIN checker. Out of curiosity I entered the VIN number ( I copied V5 before it was sent off). Well, it now seems that I have Ford Saloon built in Canada and not a Fiat Ducato based chassis! I found some other sites and they also confirmed that I owned a Canadian Ford. I dug out more of my paperwork which showed that the VIN did not match that on the V5. The V5 VIN number starts with a 2 when it should start with a Z. When I change the 2 for a Z I get the correct details. I think the DVLA must have had a Friday afternoon trainee printing my document. Due to current circumstances DVLA are not available to speak with. I guess I hope that the mistakes will be rectified but I will not know until the V5 is returned to me.
Yes, I should have checked all this when I received it last year.
 
You will probably sold it by the time DVLA get it right, not that you could without a V5. When I uprated my last van DVLA got the MAM wrong took them over 4 months to get it right. Nither of us have driving licences at the moment, my wife sent hers off in March and I did mine at the beginning of May.
 
We are selling our Smart toad and it has private plates. DVLA online says cant do this online, must send in the paperwork. I do the paperwork and prepare to send it off then site says “ Due to coronavirus we are not accepting any post, due not send any at the moment”. DOH !
Phil
 
I bought a VFR 800 (motorcycle) a couple of years ago that was originally registered in 2001. I noticed the engine number and frame were wrong when I got it with 3‘s being recorded as 8’s and 1 being recorded as 7.
Getting to see the engine number was a contortionist nightmare so I think the original dealer had filled in the forms wrong when it was new.
I thought this will be my nightmare to get sorted but I photographed everything, sent a long covering letter and it came back within two weeks all corrected.
 
gillnphil said:
We are selling our Smart toad and it has private plates. DVLA online says cant do this online, must send in the paperwork. I do the paperwork and prepare to send it off then site says “ Due to coronavirus we are not accepting any post, due not send any at the moment”. DOH !
Phil
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You can put the plate on retention and get a new reg number online but you would need the new V5 before you can sell it.

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Lenny HB said:
You can put the plate on retention and get a new reg number online but you would need the new V5 before you can sell it.
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You would think so, but not the case here. I will wait a week and try again. Our garage for services tell me the DVLA are playing silly buggers right now, all due to MOT extensions ?
Phil
 
When I bought my PVC back in 2013 Autocruise only did them in one colour, blue. When my V5 arrived it said it was white!! I wrote to DVLA to advise but they said they could not take my word and it would have to be the manufacturer that advised them. Needless to say I just attached the letter to the V5 for future reference as I cant imagine Peugeot would be quick to respond!
 
I weanted to put my reg on my MH 2 weeks ago but not able to do this as my name not on V5 so changed it online new V5 back in 6 days, then changed reg no using my V778 retention form new V5 back in 6 days again all done amazing. renewed my licence at 70 only the standard bit as could not get D4 medical for C1 bit posted on 10/5 nothing so far have not tried to contact dvla as that could be a waste of time. Bill

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gillnphil said:
We are selling our Smart toad and it has private plates. DVLA online says cant do this online, must send in the paperwork. I do the paperwork and prepare to send it off then site says “ Due to coronavirus we are not accepting any post, due not send any at the moment”. DOH !
Phil
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Done one of mine last week. Don’t forget the online service is not 24 - 7.
 
gus-lopez said:
Sums it up really.

par for the course
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I would disagree (unusually.)

I would like to think that the applicant for the Registration document was the dealer and I would further guess that the application for a V5 was hand written.
If you have ever been in the position to examine things like 'Reg' No's' as a job, hand written from hearing that number on a tape recorder, you will come some way into understanding why DVLA would get the details wrong. Some peoples inability to write in Block Caps. clearly has something to do with this problem.
NB. The listening to the tape, (in my case) further confused the issue. You would be amazed at the number of occasions a "G" which should have been a "Golf" turned into a "J" (Juliet) when transposed onto paper (and vice versa)
 
The general said:
Not really I would like to know the percentage they do get right first time ???
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Day to day ordinary stuff they don't have a problem with but anything slightly out of the ordinary they aren't able to cope with.
 
The general said:
Not really I would like to know the percentage they do get right first time ???
Click to expand...

Probably the online bits that you do yourself.

DVLA is closed at the moment because despite there being 90% less new cars registered, nobody able to move house so no address changes, licences and MOT's automatically extended and half the countrys LGV fleet parked up.........they apparently can't cope with the workload:rolleyes:

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Bognor Saint said:
This is developing into a long story. We bought our MH new last May. Last week I was just checking some details and noticed that the model that was listed on V5 was incorrect. It was showing as the A Class version and not the low profile that we have. I spoke with the dealer who has sent the V5 off with a covering letter to have it amended. Yesterday I was reading another thread and somebody had posted a link to a VIN checker. Out of curiosity I entered the VIN number ( I copied V5 before it was sent off). Well, it now seems that I have Ford Saloon built in Canada and not a Fiat Ducato based chassis! I found some other sites and they also confirmed that I owned a Canadian Ford. I dug out more of my paperwork which showed that the VIN did not match that on the V5. The V5 VIN number starts with a 2 when it should start with a Z. When I change the 2 for a Z I get the correct details. I think the DVLA must have had a Friday afternoon trainee printing my document. Due to current circumstances DVLA are not available to speak with. I guess I hope that the mistakes will be rectified but I will not know until the V5 is returned to me.
Yes, I should have checked all this when I received it last year.
Click to expand...
My new Trigano back in 2008 was registered as a lighthouse vehicle,,Easy to hit the wrong key on a keyboard i suppose.The van never noticed,, :LOL: :LOL: :LOL: I put it right when i re taxed it..BUSBY.
 
jongood said:
Probably the online bits that you do yourself.

DVLA is closed at the moment because despite there being 90% less new cars registered, nobody able to move house so no address changes, licences and MOT's automatically extended and half the countrys LGV fleet parked up.........they apparently can't cope with the workload:rolleyes:
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Would think its something to do with COVID19..BUSBY(y)(y)
 
The general said:
Not really I would like to know the percentage they do get right first time ???
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When you think of how many transactions handled by DVLA and remember no one on here would ever fill in their details incorrectly i think they do an excellent job.. BUSBY:giggle::giggle:
 
Lenny HB said:
You will probably sold it by the time DVLA get it right, not that you could without a V5. When I uprated my last van DVLA got the MAM wrong took them over 4 months to get it right. Nither of us have driving licences at the moment, my wife sent hers off in March and I did mine at the beginning of May.
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You know you can do Driving Licences on line? Also renewed our passports this way. Great service and easy to do. (y)

Obviously, I don’t know your personal circumstances and some may still need to be done via post.
 
As the OP said "Yes, I should have checked all this when I received it last year." as well as the dealer. In the grand scheme of things, this only matters if selling the vehicle. As for the DVLA GIGO - if they were given the wrong information which is highly likely, as we know it was not checked, then they cannot be blamed.

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Camdoon said:
As the OP said "Yes, I should have checked all this when I received it last year." as well as the dealer. In the grand scheme of things, this only matters if selling the vehicle. As for the DVLA GIGO - if they were given the wrong information which is highly likely, as we know it was not checked, then they cannot be blamed.
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The V5 came straight to me so the dealer never saw it. As it was a new registration I have all the documents the dealer completed and they are correct.
 
Bognor Saint said:
The V5 came straight to me so the dealer never saw it. As it was a new registration I have all the documents the dealer completed and they are correct.
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Ok - I assumed it would be done online given that the VIN info is already on the DVLA database from the manufacturer. I see they are still using forms. Surprised by that.
The form would have been OCRed. I doubt if anyone in DVLA was typing the information in.
 
Bognor Saint said:
The V5 came straight to me so the dealer never saw it. As it was a new registration I have all the documents the dealer completed and they are correct.
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Do you have a photocopy of the document, filled out by the dealer that was sent to DVLA with the VIN details on it?
 
No problem at all with the online service, but there are some things that they will not accept online, one of them being ANY change of details on the V5C. These all have to be done by post. We uprated the revenue weight of our MH in March and sent all the relevant paperwork off by recorded delivery. To date nothing, nada, zip. The helpline is not available to us as we are not key workers. Fair enough, but I hope we can get our V5C back before too long so we can prove, if stopped, that we are not actually overweight (the van, that is!) :pray:
 
Slightly off topic when you have new no plates made you have provide proof of this and that etc as i am
on 12 week lockdown i ordered them from S Ireland here in 3 days no paperwork of any kind required.

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BILL 875 said:
Slightly off topic when you have new no plates made you have provide proof of this and that etc as i am
on 12 week lockdown i ordered them from S Ireland here in 3 days no paperwork of any kind required.
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Who was that from please, if you don't mind me asking?
 

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