scam? (1 Viewer)

[mick noe]

my daughter has just phoned and said while using her computer the screen want red and flashing and told her to go to Microsoft as computer had a bug . Computer then would not do anything. number phoned was 0800 520 2015 and £70.00 charged to her paypal account to sort problem out. Screen then taken over by chap on the phone, problem sorted and agv installed. Is this a scam?

 

[DBK]

Yes. Why was money taken from her paypal account - did she give permission? Even if she did she might like to contact PayPal and report it as a scam and see if they will reimburse her.

They may well have installed AVG or something that looks like AVG but may be malicious but I suspect they have also installed other things. She needs to get the computer sorted ASAP but in the mean time I strongly suggest she doesn't do any internet banking or anything which needs passwords as they all could be being logged and sent to the man in a mask in Russia or wherever.

If she isn't techy she might like to consider finding a local computer repair shop and getting a quote for having the machine cleaned, bug-wise, and also get them to install some decent protective software.

 

[mjltigger]

Sounds like it, sorry.

 

[DavidG58]

I fear so as well and as DBK says, please tell her not to use it until checked

The only other thing could to do a restart from earlier date, but that could still be risky

Good luck

 

[mjltigger]

http://www.troyhunt.com/2012/02/scamming-scammers-catching-virus-call.html?m=1

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[mjltigger]

http://www.bleepingcomputer.com/virus-removal/remove-fake-microsoft-security-essentials-alert

 

[CWH]

The phone number takes you to a webpage for 'AVG Technical Support' (usual mistakes in English grammar) which actually looks like a 'company' called PCSupremo ( which is a division of Indyserve Technologies Ltd) The bottom of THIER website states: "Disclaimer :- PCSupremo.com provides Technical Support Services for several third party brands and is an Independent Company. We are not related to any Vendor or manufacturer. Free service may be available from them. Use of names, trademarks is for reference only."
They purport to 'fix' problems with AVG - they're nothing to do with AVG - it's a clever sales pitch but as said above, who knows what else they've done while they were in the computer

• certainly worth getting the computer to a tech expert to clean
• may be worth re-contacting PCSupremo to complain/ ask for money back
• may be worth contacting PayPal
• I'd think also worth informing AVG

 

[Wildman]

having paid by paypal she will already have logged into here account whilst he was online so he has her paypal details. £70 is just the start of it. Alert paypal at once assuming he has not already changed your password. Notify the bank or card your paypal account is paid from and cancel payment. Sorry she has been scammed hopefully it can be sorted and computer cleaned.

 

[mick noe]

thank you all for your replies I have spoken to a guy on the phone number given it is indyserve technologies ltd. He assures me that this problem arose as the free trial version of AVG had run out and the message to phone their number is to install AVG and they have installed it for £70.00 for three years and free technical help with them.
my daughter does not do banking on her computer so not sure if there is any threat. He assures me they are a legitimate company.

 

[Munchie]

thank you all for your replies I have spoken to a guy on the phone number given it is indyserve technologies ltd. He assures me that this problem arose as the free trial version of AVG had run out and the message to phone their number is to install AVG and they have installed it for £70.00 for three years and free technical help with them.
my daughter does not do banking on her computer so not sure if there is any threat. He assures me they are a legitimate company.

Errrrr bollocks!

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[CWH]

He assures me they are a legitimate company.

He's not going to say that they're conning you is he? They may be 'legitimate' ie registered, but your daughter did NOT know what she was getting into, this is unethical.

£70.00 charged to her paypal account

means she IS doing internet banking to the extent that her details are out there somewhere & need changing straight away - both her PayPal account and her linked bank account

 

[Puddleduck]

Sorry but AVG is free for life for the basic program.

The advice about contacting paypal stands and is urgent.

 

[CWH]

Screen then taken over by chap on the phone

also rings alarm bells

 

[Gromett]

Errrrr bollocks!

Succinctly but accurately put.

 

[mick noe]

all passwords changed using my computer not hers
thanks again

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[Southdowners]

thank you all for your replies I have spoken to a guy on the phone number given it is indyserve technologies ltd. He assures me that this problem arose as the free trial version of AVG had run out and the message to phone their number is to install AVG and they have installed it for £70.00 for three years and free technical help with them.
my daughter does not do banking on her computer so not sure if there is any threat. He assures me they are a legitimate company.

You say that the first message your daughter got said her computer had a bug. I'm no computer expert, but I'd have thought that it would still be infected and installing AVG would only prevent further problems. Also, surely anyone can load anti-virus software, you don't need to pay £70 for someone to do it.

I'd say its a scam and, as others have said, would advise that you get your daughter to contact PayPal to retrieve her £70 and then take the computer to a reputable PC company to take a look at it.

 

[mariner]

I have just been on to Indyserve Technologies Ltd’s technical support for virus and email problem, I was helped by Jeet and Deepak. These support team members were patient and extremely helpful. My problem was completely resolved to my satisfaction. Both these technical service consultants are a credit to your organization, and it has been a pleasure to deal with Indyserve Technologies you have excellent service.

Thanks,

Dr. Barrie Mair

I'll bet we won't be seeing your subscription fee!!!

People who pull stunts like this are crooks, you know it and fortunately a few of us do too!!!

 

[9526]

I have just been on to Indyserve Technologies Ltd’s technical support for virus and email problem, I was helped by Jeet and Deepak. These support team members were patient and extremely helpful. My problem was completely resolved to my satisfaction. Both these technical service consultants are a credit to your organization, and it has been a pleasure to deal with Indyserve Technologies you have excellent service.

Thanks,

Dr. Barrie Mair

You're not even a convincing Troll

 

[Judge Mental]

Errrrr bollocks!

Indeed! why do people panic into such actions..just seek advice before doing anything

 

[Boringfrog]

Why has this old thread started again?

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[dryad]

Why has this old thread started again?

because barriemair, see quotes in posts 17 and 18 dragged it up, singing their praises..

however, a timely reminder to check things out before clicking links and letting someone take control of your computer..

 

[chaser]

because barriemair, see posts 17 and 18 dragged it up, singing their praises..

however, a timely reminder to check things out before clicking links and letting someone take control of your computer..

But where his original post, seems to have been deleted, I can only see it as a quote.

 

[dryad]

booted out as a spammer methinks..
even the best forums get them from time to time..

 

[Gellyneck]

Just as an aside to this dredged up post.

If you are a user (and I was up to a couple of years ago) of AVG Free this may be of interest to you.
http://www.theregister.co.uk/2015/10/14/avg_anon_data_brokering_analysis/

 

[Southdowners]

How odd - I didn't realise it was an old thread as it came up under 'recent' posts. I see that Barriemair has now deleted his post.

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[pappajohn]

Just as an aside to this dredged up post.

If you are a user (and I was up to a couple of years ago) of AVG Free this may be of interest to you.
http://www.theregister.co.uk/2015/10/14/avg_anon_data_brokering_analysis/

Strikes me that GOOGLE already do that.
I wont lose any sleep.