Pilote Warranty (1 Viewer)

[andyman]

Does anyone know if you can use an independent workshop to service a Pilote motorhome and still maintain the warranty.
I know the damp check must be done by a main dealer.

Thanks in advance Andy

 

[Sasbo]

When I owned my Pilote A class, all habitation servicing was carried out by a trusted independent and the Fiat servicing carried out by my trusted independent hgv garage. The only work undertaken by a Pilote dealer was the damp check and this was not the supplying dealer.

This was 3 years ago so don't know if anything has changed.

During the 3 years I owned the Pilote I didn't need any warranty work carried out

 

[andyman]

That's what I intend to do. Bought secondhand private sale. Supplying dealer is to far away and the nearest dealer is not in6in servicing. Managed to get them to do the damp check.

 

[andyman]

Can't believe so few answers. Thought the MHF community would have the definitive answer.

Andy

 

[The Coops]

I can only vouch what Sasbo has said, in three years the dealer has done the damp check as per warranty requirements, everything else done by trusted independants and in that time I have required one light fitting and they replaced a rear door seal and that was it, everything else ok ( but need to change a rear led for MOT next week) not covered by warranty

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[andyman]

Looks like that's the way to go.
Thanks

 

[Dryerview1]

I have a 2022 Polite due it's first service in May and wanted to use a NCC approved mobile service to save a 280 mile return journey but was told Polite will not let you use any other than a Polite Dealer Ship only for the Motorhome part to keep your warranty not the chassis you can use a independent for it

 

[Pilote270]

Hi Andy,
I bought my Pilote A Class when it was 10 years old (now 19 years old) from Marquis, some 350 miles form our home. We returned each year to get the hab check carried out. It was the best thing I have done as - the warranty work carried out by Marquis, subsequent to checks, totaled many thousand of pounds.
Until the warranty has expired it will be a pain but worth it.
The van did not return after warranty.

Travel well, travel safely.
Pilote 270

 

[Pilote270]

Andy,
Sorry - I meant to include in above post that all servicing was and is still done by myself.
No issues to date, travelling all over EU and Scandinavia, balkans etc , 10k miles per year and no issues.
We very, very seldom book campsites and major on aires.
It is a Peugeot Boxer 2.8lt. and an Alko lowered chasis(double floor).
We find it an excellent mh.

 

[Minxy]

I have a 2022 Polite due it's first service in May and wanted to use a NCC approved mobile service to save a 280 mile return journey but was told Polite will not let you use any other than a Polite Dealer Ship only for the Motorhome part to keep your warranty not the chassis you can use a independent for it

Is that a hab check though or just a damp check? Not all require the hab.

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[andyman]

Is that a hab check though or just a damp check? Not all require the hab.

Hi Minxy, is it PVC that don’t require the jab check.

 

[Coolcats]

Can't believe so few answers. Thought the MHF community would have the definitive answer.

Andy

The Hymer we have only required a damp check this is now a electronic record the base vehicle can be serviced or repaired by any workshop in the same way as a regular car without voiding the warranty although ours is done by a Fiat professional workshop.

 

[Dryerview1]

Is that a hab check though or just a damp check? Not all require the hab.

This is the habitation service witch includes damp check

 

[Minxy]

This is the habitation service witch includes damp check

Okay, but does it require a full hab or only the damp ... if just the latter it might work out cheaper to do that with the dealer and the hab by the independant NCC one.

 

[bobandjanie]

I can only speak of our experience with Pilote Andy, we have a Pilote van that we went to Germany to buy ( 11 months old ), drove it home to Spain and registered it.
After a couple of months one of the led lights started playing up, as it was still only 13 months old contacted Pilote and explained buying it in Germany and living in Spain they sent us a list of places near us to take it, we dropped it in the morning and when we collected it they had replaced all the led lights inside and the outside one above the door all under warranty.
I would phone them direct and ask if you could use someone closer, it's worth a try. Bob.

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[Dryerview1]

I was informed by my dealer that my yearly service has to be done at a Pilote Dealer Ship to maintain my warranty and I could not use an independent even if it is only 5miles from where I live even an NCC workshop was a no no but I could use an independent for the Fiat side of servicing