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@PORKSTER. Then once you do eventually get it out of it's box, get yourself a can of silicone spray (as recommended by Omnistor/Thule) and coat all the mating surfaces and guides, so that it will go back in......................and release a lot easier.The locking clips have stuck on probably.Either wind it back in & then try out again or get up on some steps & manually unclip them.
The locking clips have stuck on probably.Either wind it back in & then try out again or get up on some steps & manually unclip them.
We once had little branches and nuts wedged in the awning so we couldn’t wind it in.
Can you get up high to have a look?