Excited as I travelled to pick up brand new Motorhome. Excitement faded at handover,as during the process it was found to be missing the locking wheel nut adaptor, don’t worry we will post a new one on ok not ideal but acceptable. Next when I enquired about registering the tracker I had ordered told when you get home just phone and register.
Not the best but hey I’ve got my new toy so what. Got home had a call from the dealer saying that the wheel nut issue was not as straightforward as they thought is so much as the nuts all need to be replaced with a matching key adaptor which would need to be done by a Ford main dealer but rather than travel back to them could I go to a dealer local to myself get it done and send them the invoice and they would reimburse me.
Not ideal but not the end of the world.
Next morning phone the tracker people to register only to be told that there is not one fitted to the van. Not happy insurance company want the details as it was a condition of the policy. So call the dealer full of apologies, it was a Friday so they said they would get an engineer to on Monday to sort it out which they did again saving me 140 mile round trip.At this point feel a bit better.
So off to the Ford dealer to sort the wheel nut issue where told no problem it would only take them an hour,but they could not do anything for3 weeks, thought about it but as I was not going anywhere for 4 weeks,but still a bit miffed at having all this grief with a brand new van.
Fast forward the van was booked in for a Thursday and we were due to go away at the end of the following week took a call on the Wednesday from the Ford garage cancelling the appointment due to staff sickness,but agreed after I told them I was going away agreed to an appointment at 11 on the Monday,again not the end of the world.
Go on the Monday at 11 and was asked if I could leave it with them to which I said as I have a timed appointment and it will only take an hour I will wait.
Whilst sat there in reception I witness a few customers complaining about the service that had received, 1 o’clock the guy on reception asks me to follow him outside.I immediately smelt a rat as true enough as soon as we were out of earshot of the people he revealed that there was an issue as they had hit the rear of the van.
Full of apologies, anyway look at van rear corner ,light cluster and rear bumper all damaged.All things I surprised myself how calm I remained and said shit happens.
He them takes me to his managers office who again was full of apologies and assured me they will sort it out. He said they look after a Motorhome hire company fleet and they would use their body shop guy to repair it.
To which I point out that I was not happy with that as it may affect my warranty if there are issues later with damp, but we agreed I would speak with the supplying dealer and take his advice with regard to the warranty issue but would expect them to use them if necessary.
Spoke to the dealer and he confirmed my concerns. Go back to Ford and ask them to instruct the repairs but now the attitude seems to have changed now I have left and was told that I would need to get a quote for the works. Now well and truly peed off.
Anyway Friday comes and we are away in the van with our two daughters son in law and Grandaughter for long weekend for a birthday celebration inStratford upon Avon. Both daughters have over 30 year old vans and never seem to have the problems that seem to follow me. Anyway a great weekend and Iam back on a high.
Get home Monday feeling good after the weekend and the quote from the supplying dealer has arrived so I email it on asking Ford how they wish to proceed.
Needless to say no response as yet back with the hump
Rant over
Not the best but hey I’ve got my new toy so what. Got home had a call from the dealer saying that the wheel nut issue was not as straightforward as they thought is so much as the nuts all need to be replaced with a matching key adaptor which would need to be done by a Ford main dealer but rather than travel back to them could I go to a dealer local to myself get it done and send them the invoice and they would reimburse me.
Not ideal but not the end of the world.
Next morning phone the tracker people to register only to be told that there is not one fitted to the van. Not happy insurance company want the details as it was a condition of the policy. So call the dealer full of apologies, it was a Friday so they said they would get an engineer to on Monday to sort it out which they did again saving me 140 mile round trip.At this point feel a bit better.
So off to the Ford dealer to sort the wheel nut issue where told no problem it would only take them an hour,but they could not do anything for3 weeks, thought about it but as I was not going anywhere for 4 weeks,but still a bit miffed at having all this grief with a brand new van.
Fast forward the van was booked in for a Thursday and we were due to go away at the end of the following week took a call on the Wednesday from the Ford garage cancelling the appointment due to staff sickness,but agreed after I told them I was going away agreed to an appointment at 11 on the Monday,again not the end of the world.
Go on the Monday at 11 and was asked if I could leave it with them to which I said as I have a timed appointment and it will only take an hour I will wait.
Whilst sat there in reception I witness a few customers complaining about the service that had received, 1 o’clock the guy on reception asks me to follow him outside.I immediately smelt a rat as true enough as soon as we were out of earshot of the people he revealed that there was an issue as they had hit the rear of the van.
Full of apologies, anyway look at van rear corner ,light cluster and rear bumper all damaged.All things I surprised myself how calm I remained and said shit happens.
He them takes me to his managers office who again was full of apologies and assured me they will sort it out. He said they look after a Motorhome hire company fleet and they would use their body shop guy to repair it.
To which I point out that I was not happy with that as it may affect my warranty if there are issues later with damp, but we agreed I would speak with the supplying dealer and take his advice with regard to the warranty issue but would expect them to use them if necessary.
Spoke to the dealer and he confirmed my concerns. Go back to Ford and ask them to instruct the repairs but now the attitude seems to have changed now I have left and was told that I would need to get a quote for the works. Now well and truly peed off.
Anyway Friday comes and we are away in the van with our two daughters son in law and Grandaughter for long weekend for a birthday celebration inStratford upon Avon. Both daughters have over 30 year old vans and never seem to have the problems that seem to follow me. Anyway a great weekend and Iam back on a high.
Get home Monday feeling good after the weekend and the quote from the supplying dealer has arrived so I email it on asking Ford how they wish to proceed.
Needless to say no response as yet back with the hump
Rant over
