Helpfull Information for Swift owners

Discussion in 'Swift Motorhomes' started by SandJ, Dec 8, 2009.

  1. SandJ

    SandJ Funster

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    It states in the handbook that if you are in Europe for over 90 day's then you lose your warranty. This has now been clarified by Andy from Swift.

    Thank you Andy

    Steve

    "Hi,
    We have reviewed the Warranty rule (if in europe for more than 90 days warranty becomes invalid) and to be honest none of us know where it came from and why it is there, or for that matter how we would know if the van has been in europe for more than 90 days.

    We have therefore concluded it is indeed a nonesense, so provided the van is serviced in accordance with the warranty guidelines in the UK - the warranty is valid (so thats upto 364 days in europe then).

    Our Handbook and policies will be ammended to have this reference withdrawn.

    Thanks and apologies for any confusion,
    Regards
    Andy"
     
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  2. The Wallace

    The Wallace

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    WELL DONE ANDY.

    I am not a Swift fan but love to see a UK company responding in this way.
     
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  3. Fatalhud

    Fatalhud

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    "Result" well done that man:thumb::thumb::thumb:

    Alan H
     
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  4. sophiesundance

    sophiesundance

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    Thats a brilliant result thanx:thumb::thumb:
     
  5. imprint

    imprint

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    Yep, well done Andy - no wonder our Swift is so good if the management works lile that
     
  6. neilmac

    neilmac

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    Excellent response from Swift :thumb:

    Common sense rules and well done SandJ.
     
  7. Pat4Neil

    Pat4Neil

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    Sorry

    Did i miss something but isn't the UK part of europe and therefore no warranty applies after its three months old

    only joking
     
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  8. grasscutter

    grasscutter Funster Life Member

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    There is hope for this country to get back on its feet if more companys responded to customers enquiries in this manor. Thankyou Swift for a common sense approach. How refreshing.....
     
  9. dshague

    dshague Funster

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    NICE ONE thank you sandj and swift :thumb:
     
  10. maison

    maison Funster

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    Have just looked at the warranty documentation for new vans on Swift's website.

    The 90 day rule is still in there.

    Presumably they haven't had time to revise it yet. After all they have only had seven and a half years!

    I was checking as I have just ordered a Swift Esprit from a dealership.
     
  11. sedge

    sedge Funster

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    No you're wrong - it's merely 5 years and 2 months and a couple of days!
     
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  12. maison

    maison Funster

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    I apologise profusely and kow tow seven times!;)

    I was only checking because I have invested in the Esprit to replace my Sundance. This will be the fourth Swift I have owned so you can see I am a bit of a Swift fan.

    However, if I have a problem with the new M/H I hope they react more quickly to my problem than this.:cry::whistle:
     
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  13. Lenny HB

    Lenny HB Funster

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    If it's still there it gives them a get out clause. Why can't UK manufacturers have a pan European warranty like Continental manufacturers, you can take a Hymer into any European dealer for warranty work.
     
  14. CWH

    CWH Funster Life Member

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    Sometimes I think I'm a bit dozy... missed the year of the post completely!
    This would surely be worth a follow-up @SandJ ? And if you don't want to, then maybe a bit more information about who "Andy" is/ position held at Swift etc, so that all of us Swifties can contact him/ them independently?
     
  15. Lenny HB

    Lenny HB Funster

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    Blind following the blind:DGuilty m'lord.
     
  16. maison

    maison Funster

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    I have e-mailed Swift today with the history of this thread and pointed out that the Swift owners on the Forum will be awaiting their response, with interest!

    I have asked if they intend to invoke the clause, how they justify it, and why, since Continental manufacturers do not have such a clause, they would expect us to buy their product.

    When I receive a response I will post here.
     
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  17. maison

    maison Funster

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    I would suggest that Swift should be bombarded by all of us who own their product. That way we may get action.

    It may be a stupid clause but, if they intend to invoke it, it leaves us in a difficult situation.
     
    Last edited: Feb 13, 2015
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  18. CWH

    CWH Funster Life Member

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    email sent
     
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  19. sedge

    sedge Funster

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    Well I'd want to know what Swift do different to the parts that a Fiat dealer would service than say Chausson or Pilote on a Fiat? Cos surely that's the issue. If they don't alter anything on the van part of it, it can't affect the Swift part so how could it affect their warranty?

    I mean you have 3 years warranty from Fiat (Fiat Camper Assist) on the van part when you buy a vehicle new from a UK dealer anyway.

    I don't understand at all !
     
  20. Bobby22

    Bobby22 Funster

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    Swift to their credit monitor their Swifttalk website to the extent that they (Swift) answered a question i had asked on Christmas Day.
    One of their guys will give you an answer, and act on any problems you might be having with your dealer.
    I cannot fault the communications i have had with these guys on Swifttalk.................they solved a problem ,the dealer had a few chances at, with one question?

    ON CHRISTMAS DAY no less
     
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