H.A.S.R.S not working! Can anyone help? (1 Viewer)

[acropolis22]

Alright, "Hands-free Automatic Step Retraction System" may not be the official name for it. But it made you look!

So, here's the problem. On our Pilote G650 we have a Thule electric step. It works fine with the button just inside the door, but it also has an auto retract feature that has stopped working. If you start the engine with the step out, an alarm should sound and the step should retract automatically. Neither happens.

A visual inspection under the step doesn't show anything wrong. No broken or disconnected cables and the switch that controls the alarm is not jammed or obviously damaged. I can't test it for continuity as the connections are at the top hidden by the body of the switch. I can't take the switch out easily as it is glued in.

No idea what to do next. Anyone had any experience of the H.A.S.R.S malfunctioning in this way?

 

[jezport]

Check the D+ supply

 

[Winger]

I have a similar issue with my Galaxy 92. Sometimes works but generally doesn’t.
But I’ll speak to somebody with knowledge and understands D+

Thanks for the info

 

[acropolis22]

Check the D+ supply

If only I knew how. There is a switch for D+ on the charger/fuse box thingy. (Schaudt EBL 271). Don't suppose that helps. Base vehicle is Fiat. What should the switch setting be on the EBL271?

 

[Speedyian]

The D+ supply operates the fridge on 12v from the alternator, when the engine is running. Therefore in theory if your fridge works on 12v with the engine running your D+ supply is ok (at the fridge). If you check somewhere behind the manual switch in a locker perhaps, I am not familiar with Pilote G650, I have an Autotrail, you should see the buzzer and a relay.
The relay coil is energised by the D+ supply when the engine starts which then retracts the step and sounds the buzzer until the step retracted switch operates. Here is what you should be looking for.

Here is the circuit diagram

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[acropolis22]

Thanks to everyone for their answers. I settled in this morning to sort it out using all the ideas that came from the forum and from Google.

Started by checking that the alternator was giving a D+ signal on starting the engine, as shown by the battery light going off on the dashboard. Looked fine.

Next checked the fuse for the step on the EBL271. Looked OK, but I also checked with a multimeter to be sure. All good.

Started the engine again to see if the fridge was getting 12V supply. No! But not that surprising if the D+ signal is not working. But I now know it's not a step specific problem.

Scratching of head follows. Shall I try to find the relay or relays involved?

But wait, didn't I see somewhere that the Fiat base vehicle requires a negative D+ signal. Check the switch on the EBL271. That is switched to the positive D+ signal position. Now, I've never knowingly touched this switch, and the step has worked fine ever since we bought the vehicle. Might as well try the switch in the other position. Blow me down, everything working again! Just the switch in the wrong position. Never been near it that I can remember, but it must have been moved by accident. It's not even in a place where that could easily happen.

All good fun. Hope this helps someone.

 

[DavidG58]

And is the fridge also now working on engine ?

 

[jezport]

Glad I was right about it being a D+ issue

 

[acropolis22]

And is the fridge also now working on engine ?

Yup.

 

[DavidG58]

We couldn’t deploy our E&P legs a few years back, I realised after much head scratching we also had no fridge operation when engine running , we needed a new D+ relay

I am not a fan of auto step retraction , just sounds like an accident waiting to happen

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[acropolis22]

I am not a fan of auto step retraction , just sounds like an accident waiting to happen

Why do you say that? I thought it was to stop an accident that's waiting to happen.

 

[DavidG58]

Why do you say that? I thought it was to stop an accident that's waiting to happen.

quite a high risk of someone being on the step getting into or out of MH when you start the engine, broken ankle easily achieved I would reckon

I can see my step in my mirror and haven’t yet driven off with it out

 

[Gellyneck]

Never been near it that I can remember, but it must have been moved by accident. It's not even in a place where that could easily happen.

It's quite a common occurrence with us guys and tends to be as a result of ............................ followed by "I wonder what this does"?

 

[Gellyneck]

I can see my step in my mirror and haven’t yet driven off with it out

Ours does auto retract but we still check it in the mirror!

 

[meanders]

Ours it just alarms when starting the engine if not fully retracted. There is then a button to press to retract it on the dash to save getting up.

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[acropolis22]

quite a high risk of someone being on the step getting into or out of MH when you start the engine, broken ankle easily achieved I would reckon

I can see my step in my mirror and haven’t yet driven off with it out

Well, we're all different. I'd never start up without my co-pilot sat next to me ready to be shouted at.

 

[acropolis22]

Well, that's it. Ferry cancelled. Thanks DVLA. No sign of my licence. Not a peep out of DVLA; not even responding to messages on Twitter now. Useless idiots.

 

[acropolis22]

Well, that's it. Ferry cancelled. Thanks DVLA. No sign of my licence. Not a peep out of DVLA; not even responding to messages on Twitter now. Useless idiots.

Sorry guys, wrong thread...........

 

[lorger]

I’m sure someone on here broke their leg/ankle due to auto step, I think someone was standing on it while the other person just turned the ignition on to check something.

I could be totally wrong though

 

[Jez1966]

We couldn’t deploy our E&P legs a few years back, I realised after much head scratching we also had no fridge operation when engine running , we needed a new D+ relay

I am not a fan of auto step retraction , just sounds like an accident waiting to happen

Would there not be an issue retracting the E&P legs if relay failed while they are deployed?

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[acropolis22]

Would there not be an issue retracting the E&P legs if relay failed while they are deployed?

Just retract on the manual button.

 

[DavidG58]

Would there not be an issue retracting the E&P legs if relay failed while they are deployed?

Yes, a serious issue, they have to be retracted using an Allan key

Not happened to me yet, but I would be calling my breakdown service

Just retract on the manual button.

No, neither option work on mine if the D+ relay fails

 

[Jez1966]

1. Yes, a serious issue, they have to be retracted using an Allan key
Not happened to me yet, but I would be calling my breakdown service

2. No, neither option work on mine if the D+ relay fails

1. Not sure you'd get AA to attend as it is not a "breakdown".
I'd be carrying a spare D+ relay or 2.

2. If manual button work for OP "It works fine with the button just inside the door, but it also has an auto retract feature that has stopped working."
,maybe an idea to see if yours could be changed.

All just seems like more "tech" waiting to break and cause issues.