We have noticed that there is now a gap between the cable sleeve and the plug:
It has not been pulled hard to our knowledge, so don't know how this has happened. The inside looks like this after unscrewing the grey end:
I'm assuming that the clamp is supposed to go around the sleeve? Can't take it back to the shop (well over a year old). Do we need to do something about this (I am guessing yes), and if so what? I'm not sure whether it is as simple as undoing the clamp, and pushing in the inner cables so they squish up a bit, and then clamping around the sleeve, or something more drastic?
It has not been pulled hard to our knowledge, so don't know how this has happened. The inside looks like this after unscrewing the grey end:
I'm assuming that the clamp is supposed to go around the sleeve? Can't take it back to the shop (well over a year old). Do we need to do something about this (I am guessing yes), and if so what? I'm not sure whether it is as simple as undoing the clamp, and pushing in the inner cables so they squish up a bit, and then clamping around the sleeve, or something more drastic?