Do I cancel my new Swift van?

[596]

Just found this video, it absolutely confirms what I have posted elsewhere on the forum when I looked at the showroom model of mine, watch the video and tell me if you think Swift are a pile of sh!te and I should go German? I am OCD and cannot imagine looking at any of that nonsense on my new van, where is the quality control, is it primary school kids that are let loose with a mastic gun, seriously that is some sloppy workmanship? British workers at their best, no wonder car manufacturing is going abroad, motorhomes next I guess!

 

[pagey]

yes the finish is not good but they have put a shiney exhaust extender on it that must make it worth the money.... my friend bought a 664 lifestyle new by the time it was 6 months old it looked 5 years old

 

[CazPaul]

I would cancel it as well.

 

[596]

I have sent the video to my wife who is in a car with my daughter driving, they will be at the deer ship at around 4pm so will have an hour there, my van is now at the dealers but wrapped up, I have told her to watch the video, get it unwrapped and inspect every mm of the van, if it is not 100% then its will not be accepted. Its about time customers got some balls and stood up for themselves, what are we letting the tail wag the dog, WE are the ones paying hard earned cash for these things, and they make us want to believe they are doing us a favour!

If they BODGE what CAN be seen, what the hell do they do that YOU CAN'T SEE?

I am so glad I found that video by accident, I have sailed Swift and d requested to speak to a senior member of the executive team, I want answers and for them to tell me exactly WHY I should buy a Swift van!

 

[chaser]

You have got to reject it, if you are not happy with it at the beginning,every little fault will magnify itself many times in your mind till you hate it.

^{_{Subscribers  do not see these advertisements}}

 

[Crazylegs]

For the price of a brand new Swift you could buy a top quality pre loved German van. Any little issues will have been sorted, it will be considerably cheaper than a new one, no comparison in my mind.

 

[funflair]

You also have to be realistic with your expectations relative to what you are paying, a nice German van might be double the price.

Martin

 

[Allanm]

If you have OCD, very little available nowadays is going to look right!
I couldn't cope with the awning light not being level though.
And all that external sealant is going to go black over time.


Oh, and yes, cancel it.......

 

[596]

You have got to reject it, if you are not happy with it at the beginning,every little fault will magnify itself many times in your mind till you hate it.

Agree that is why my wife is looking in a minute, it's 4 hrs away, we have paid the deposit and I wanted her to see what we were buying before paying in full, I only saw the showroom model but that had lots of bodges like the video, now ours is there she will be looking at that and inspecting every area the guy in the video pointed out which were pretty much what I saw, he videos that in 2017 so shows they don't give a shit, as I said if the doge what cab be seen what else do these clowns get up to, its going to take some convincing to make me believe this is a coincidence, but lets see our actual one first, sill know pretty soon

 

[chaser]

Not meaning anything by this but by some of your other posts you don't seem to be short of a Bob or two, so why choose swift in the first place.

^{_{Subscribers  do not see these advertisements}}

 

[funflair]

Agree that is why my wife is looking in a minute, it's 4 hrs away, we have paid the deposit and I wanted her to see what we were buying before paying in full, I only saw the showroom model but that had lots of bodges like the video, now ours is there she will be looking at that and inspecting every area the guy in the video pointed out which were pretty much what I saw, he videos that in 2017 so shows they don't give a shit, as I said if the doge what cab be seen what else do these clowns get up to, its going to take some convincing to make me believe this is a coincidence, but lets see our actual one first, sill know pretty soon

On what grounds are you thinking of rejecting as you say you ordered on the basis of a showroom model with “loads of bodged” so surely that is what you are expecting.

Martin

 

[596]

If you have OCD, very little available nowadays is going to look right!
I couldn't cope with the awning light not being level though.
And all that external sealant is going to go black over time.


Oh, and yes, cancel it.......

You also have to be realistic with your expectations relative to what you are paying, a nice German van might be double the price.

Martin

Oh I'm realistic alright, spent 2 days at the Dusseldorf show last week, that is what showed up the English crap, BUT for what I wanted I had to cut my cloth accordingly, HOWEVER there is NO excuse for sloppy workmanship, I know everything will be slightly less quality but was willing to compromise, wires hanging out and being put together wrongly with silicon slopped around and gaps is NOT acceptable.

This is the type of van I am getting, I sent this to Swift and wait their response, when I saw the bare wires in the showroom van they told me there was a cover missing and top get the dealer to fix it, I then found 2 x videos online showing the EXACT same bare wires, they are LIARS!

"With regards to the wiring please see the video attached at 16:38 you will clearly see the wires are exposed as they are on other videos on youtube. It seems you are being told blatant lies and passing these on, I am NOT impressed so far with Swift!



Also go to 6:16 here

I await an explanation and look forward to having NO bare wires shown in my new van on delivery as you state they should not be! Why am I a customer, having to do quality control on pure sloppy British workmanship"

 

[596]

On what grounds are you thinking of rejecting as you say you ordered on the basis of a showroom model with “loads of bodged” so surely that is what you are expecting.

Martin

I have only paid a despot so far so not an actual rejection, cancelling an order I would say. I do not want to get into any rejection situation hence 100% examination BEFORE payment os made!

 

[Northernraider]

Why does he say this is a new Mercedes and this is a new swift?

2 different things

Its a hymer and a swift

Or a Merc and a fiat

Not a Merc and a swift


But I'd never buy a swift

 

[596]

Not meaning anything by this but by some of your other posts you don't seem to be short of a Bob or two, so why choose swift in the first place.

I chose Swift because we only use this to go to the South of France once a year, drive there and drive back, its just a form of transport, we sleep in it but everything else is conducted outside, cooking, socialising e.t.c. We have a reason why we need to do this and it is to do with family, motor homing is not our main hobby but I must say I enjoy meeting people so you never know I may go for the odd weekend in it, its like boating on land but much much cheaper

^{_{Subscribers  do not see these advertisements}}

 

[SpeedyDux]

You would need to demonstrate more than mere cosmetic defects or minor stuff that slipped thorough the PDI to prove a breach of the implied condition that the van must be of satisfactory quality. What is required is evidence of significant bad workmanship, defective materials, or a serious design defect.

In the past the Courts have drawn a distinction between reasonable expectations by the buyer of the respective quality of (say) a new Nissan versus a new Bentley, having regard to factors such as price.

 

[596]

Why does he say this is a new Mercedes and this is a new swift?

2 different things

Its a hymer and a swift

Or a Merc and a fiat

Not a Merc and a swift


But I'd never buy a swift

Yes I agree but I think we know what he means, why be picky just be grateful someone is highlighting the differences, you never know it may help the British industry up its game and train staff properly!

 

[596]

You would need to demonstrate more than mere cosmetic defects or minor stuff that slipped thorough the PDI to prove a breach of the implied condition that the van must be of satisfactory quality. What is required is evidence of significant bad workmanship, defective materials, or a serious design defect.

In the past the Courts have drawn a distinction between reasonable expectations by the buyer of the respective quality of (say) a new Nissan versus a new Bentley, having regard to factors such as price.

THAT is why I am having it inspected thoroughly BEFORE paying! We have only paid a deposit so far.

 

[Allanm]

Very surprised at all the bare wiring, all the wiring in our van is hidden from view or at least well covered if it is surface wiring.

But, in Swifts defence, our last van was a Swift and there was no messy sealant anywhere or exposed wiring.

Mind you, it was built in 1997 when quality control was possibly an important factor in manufacture!

I take it your deposit is refundable if for some reason you don't buy the van?

If not, can you afford to lose it?

Anyway, I don't see any reason you could not just ask for the deposit back if you aren't happy with any build aspect of the van when you see it.

 

[chaser]

You would need to demonstrate more than mere cosmetic defects or minor stuff that slipped thorough the PDI to prove a breach of the implied condition that the van must be of satisfactory quality. What is required is evidence of significant bad workmanship, defective materials, or a serious design defect.

In the past the Courts have drawn a distinction between reasonable expectations by the buyer of the respective quality of (say) a new Nissan versus a new Bentley, having regard to factors such as price.

In that case have you thought of a van conversion, much stronger and well built and less money to boot.

^{_{Subscribers  do not see these advertisements}}

 

[Terry242]

My van was at a Dometic service agents a few weeks ago and I got talking to the owner about issues on new Van's.
He pointed to his own 19 plate Swift standing a couple of metres away with 12 warranty issues!
But, I'm not saying German is any better, my Hymer is back at the dealer for warranty work.
I think that manufacturers have had the last few years to easy and in their quest for volume, quality has suffered.

Terry

 

[TheBig1]

sorry, but OCD and anything built by swift are a match made in hell. whatever possesed you to order based on the crap in the showroom? if they can;t get a display model looking good, then that is as good as they get

i too bought a brand new swift in 2004 that had a whole list of faults including a loose roof that rattled in the wind. "they all do that sir" was the stock answer. within 6 months we had sold it into the trade as we got fed up with swift and marquis doing absolutely nothing to fix it

 

[carolyn]

Sounds as though you haven’t done your research and are now looking for reasons to reject the van. I pity your poor wife if she says it’s ok and you buy it and then find she has missed something.

 

[chaser]

Sounds as though you haven’t done your research and are now looking for reasons to reject the van. I pity your poor wife if she says it’s ok and you buy it and then find she has missed something.

Absolutely agree, nothing to do with me but seeing op is worried enough to put it out on the net to all and sundry before he has got it home says a lot in my opinion.

 

[596]

I own a Swift Kontiki lovely older solid van, looked at German ones and didn’t have what I wanted, rear longe and big payload, only one we found was a Swift 596, went and saw one in the showroom, picked up some issues busy assured they were a one off, made it clear I wanted my new one without these defects and assured it would be, paid a deposit, recently went online to look at videos of the van and found what I have posted today, last straw was the video of 2017 I found this morning showing the same issues I was told was a one off!

Anyway wife is there and the new van has similar sloppy issues so no lessons learned, just deciding what to do. As I already said I do understand it will never be German quality but sloppiness is no excuse.

Too annoyed to continue on this, will speak to Swift tomorrow, I want this sorted before I pay the balance as things are more difficult, I want to make it clear the dealer has been superb and I have zero issues with them

^{_{Subscribers  do not see these advertisements}}

 

[596]

Nice new van, acceptable or SLOPPY?

All comments appreciated

 

[Sandancers]

Regarding the guy in the video, he is saying that the Swift has some holes in the sealant, and the sealant does not look top notch plus one of the side repeater lights is slightly not level. Then he compares the £50,000 Swift to an £80,000 Hymer and says look at the difference in quality.

Here is an idea, if the guy pays me £10,000, I will remove all the sealant from the Swift, replace it perfectly and straighten up the side repeater. So he will have a Swift with no exterior problems for £60,000 jobs a good'n.

 

[Sandancers]

I chose Swift because we only use this to go to the South of France once a year, drive there and drive back, its just a form of transport, we sleep in it but everything else is conducted outside, cooking, socialising e.t.c. We have a reason why we need to do this and it is to do with family, motor homing is not our main hobby but I must say I enjoy meeting people so you never know I may go for the odd weekend in it, its like boating on land but much much cheaper

If we were only going to the South of France once a year I'd hire a Motorhome, save all the bother and cost of buying one.

 

[chaser]

Nice new van, acceptable or SLOPPY?

All comments appreciated

Is this your actual van or stills of the video, if it's yours , I think you have your answer

 

[monzer]

All the bodged jobs aside, it looks absolutely filthy.

^{_{Subscribers  do not see these advertisements}}