Good evening everyone,
I’d be really interested in understanding if anyone has had experience of damp claims under warranty. Specifically when neither the manufacturer or an approved workshop want to take responsibility!
I have a three year old C Class which I bought at 12 months old and transferred the warranty through the manufacturer. In early 2020 at it’s service, the manufacturer approved workshop reported elevated readings on various places on the floor (ranging from 25 to 35) and over the cab (20 & 25). They advised that I had them rechecked in a few months. Six weeks later I was back in for some unrelated work and they rechecked the levels. At this point, all had reduced with just three areas measuring over 20 (two at 21 and one at 25). I was told that no further action was required by the workshop.
Fast forward through the pandemic and I had my next service in July this year by a different NCC approved workshop (which the manufacturer accepted) and this time there were high readings in both NSF and OSF walls (30, 40 & 50). I was advised to make a warranty claim and contacted the manufacturer. They said I should have this checked by one of their approved workshop which I did and they subsequently submitted the claim – which was rejected!!
The reason given by the manufacturer was that a warranty consideration claim should have been submitted after the first check in 2020. I demonstrated that the claim was for areas that actually reported no more than 15 in 2020 but they have flatly refused – which pretty much makes my warranty redundant!
So, at the minute I’m a bit in limbo. The manufacturer say a claim should have been submitted, the workshop said not as the readings had gone down and even if they’d made a claim for the highest reading (25), it would have been rejected at that level. Plus, the damp is in different areas than 2020!
Discussions are still ongoing but I’d really like to know if anyone else had had claims accepted for damp readings of 25 or below.
Many thanks, Martin
I’d be really interested in understanding if anyone has had experience of damp claims under warranty. Specifically when neither the manufacturer or an approved workshop want to take responsibility!
I have a three year old C Class which I bought at 12 months old and transferred the warranty through the manufacturer. In early 2020 at it’s service, the manufacturer approved workshop reported elevated readings on various places on the floor (ranging from 25 to 35) and over the cab (20 & 25). They advised that I had them rechecked in a few months. Six weeks later I was back in for some unrelated work and they rechecked the levels. At this point, all had reduced with just three areas measuring over 20 (two at 21 and one at 25). I was told that no further action was required by the workshop.
Fast forward through the pandemic and I had my next service in July this year by a different NCC approved workshop (which the manufacturer accepted) and this time there were high readings in both NSF and OSF walls (30, 40 & 50). I was advised to make a warranty claim and contacted the manufacturer. They said I should have this checked by one of their approved workshop which I did and they subsequently submitted the claim – which was rejected!!
The reason given by the manufacturer was that a warranty consideration claim should have been submitted after the first check in 2020. I demonstrated that the claim was for areas that actually reported no more than 15 in 2020 but they have flatly refused – which pretty much makes my warranty redundant!
So, at the minute I’m a bit in limbo. The manufacturer say a claim should have been submitted, the workshop said not as the readings had gone down and even if they’d made a claim for the highest reading (25), it would have been rejected at that level. Plus, the damp is in different areas than 2020!
Discussions are still ongoing but I’d really like to know if anyone else had had claims accepted for damp readings of 25 or below.
Many thanks, Martin
