Chunnel costs, cancellations et al (1 Viewer)

[Jaws]

We had a booking for last January.. For obvious reasons it could not be used
Phoned the lovely folk at the chunnel and they said no probs, we will book a slot in September, and if you still cannot travel address it again then
Phoned them back this morning... No worries.. I can postpone again up until December
I said our next trip is in fact January..
Oh.. by then it will have expired, but not an issue, we can give you a full refund so you can rebook

I thanked the lady for all her help, and was grateful to get the lolly so I can book any time

Rebooked expecting to be mugged at checkout considering all the comments on here about massive price hikes
Nope
It was dearer yes, by about £30.. Which I did not consider too bad... About a £7 per journey rise over 18 months and in the present climate ........ and £4 of that was the rise in pet fees ( which I do find a bit of a pee take, but that is down to DEFRA and NOT the chunnel )

Far from the chunnel pulling my pants down I reckon they have looked after me ( and therefore other folk ) to the best of their ability .. Thank you Chunnel !!

 

[old-mo]

Far from the chunnel pulling my pants down I reckon they have looked after me..

£30................ To pull your pants down, John....

I`ll do it for a £10..............

 

[chaser]

We had a booking for last January.. For obvious reasons it could not be used
Phoned the lovely folk at the chunnel and they said no probs, we will book a slot in September, and if you still cannot travel address it again then
Phoned them back this morning... No worries.. I can postpone again up until December
I said our next trip is in fact January..
Oh.. by then it will have expired, but not an issue, we can give you a full refund so you can rebook

I thanked the lady for all her help, and was grateful to get the lolly so I can book any time

Rebooked expecting to be mugged at checkout considering all the comments on here about massive price hikes
Nope
It was dearer yes, by about £30.. Which I did not consider too bad... About a £7 per journey rise over 18 months and in the present climate ........ and £4 of that was the rise in pet fees ( which I do find a bit of a pee take, but that is down to DEFRA and NOT the chunnel )

Far from the chunnel pulling my pants down I reckon they have looked after me ( and therefore other folk ) to the best of their ability .. Thank you Chunnel !!

Always found the chunnle folk very obligeing, makes it worth the extra.

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[Jaws]

£30................ To pull your pants down, John....

I`ll do it for a £10..............

If you can stand the smell I can take the pain... Bring it on !!

 

[AMK]

What type of ticket was that.
Standard or flexible.

I think I need to cancel mine.

 

[gus-lopez]

and £4 of that was the rise in pet fees ( which I do find a bit of a pee take, but that is down to DEFRA and NOT the chunnel )

What rise? Still £15 on dfds

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[Jaws]

What rise? Still £15 on dfds

Gone up from £18 to £22.. DEFRA claims it is what it costs them. DEFRA is telling porkies though !!!!!!

 

[JJ]

The Channel Tunnel lot have been one of the best companies I have ever had the pleasure to do business with...

...from the folk doing the bookings to the folk seeing you on and off the trains.

Top stuff.


JJ

 

[Jaws]

What type of ticket was that.
Standard or flexible.

I think I need to cancel mine.

Just a standard.. Canna afford a flexi !

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[Stealaway]

Always found the chunnle folk very obligeing, makes it worth the extra.

Unless you want to come back early due to an emergency
Then its a minimum of £100 extra and no alternative

 

[Kenp]

Unless you want to come back early due to an emergency
Then its a minimum of £100 extra and no alternative

Each time that I have had to return early I phone them the day before I need to travel. I have only been charged the difference between the fare for the day I had originally booked and the fare for the new date and time. In practice it has varied from £zero to £30.

 

[Landy Andy]

Never been charged for an alteration.

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[Pekepal]

Unless you want to come back early due to an emergency
Then its a minimum of £100 extra and no alternative

What rubbish, have had to do this on several occasions, never cost more than an extra £20.00! Always very helpful.

 

[Stealaway]

What rubbish, have had to do this on several occasions, never cost more than an extra £20.00! Always very helpful.

So now you are the expert on all thing and able to accuse others of talking rubbish

My wife broke a crown on her upper front tooth on a Baguett in France. The best/only solution was to rush back and have her dentist fix it.
At check-in they charged us £100 on top of the £86 we had already paid- to return a week early.
We applied for a a refund after we arrived home explaining the situation. Their reply was that we should have bought a flexible return ticket

This was probably September 2014

Why would I make it up?
Shouldn't you learn not to talk rubbish and then maybe you wouldn't embarrass your self on here.

 

[Jaws]

What rubbish, have had to do this on several occasions, never cost more than an extra £20.00! Always very helpful.

We was charged £104 for an early return a few years back
My fault as I got the bloody date wrong ( again ! )
We had the choice of either waiting for three days or coughing up
Those that know me will not be surprised to learn we stayed for an extra three days LOL !!

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[rod_vw]

I've done a couple of early returns in the past six years and only been charged the different rate due to crossing at a different time to that originally booked. Phoned them more that 24hrs before the changed crossing was required in one case but not in the other but still no extra charge.

Perhaps if you pull in to check-in and require a changed crossing then you pay through the nose but from experience if you give them some advance notice they will accommodate your request for no more that the rate difference.

 

[Deep Owl]

The Channel Tunnel lot have been one of the best companies I have ever had the pleasure to do business with...

...from the folk doing the bookings to the folk seeing you on and off the trains.

Top stuff.


JJ

I love the Tunnel, and have used it many times. Only once, at Folkestone, I was driving up the lane, she could see me clearly (the only vehicle) and closed the barrier when I was 20 yards short. Having made my views clear to her, there were 4 watching me as they opened the barrier half an hour later!

Having crossed the Channel when the passenger “cattle boat” was heeling over, in about 1960, I’ll never go over the waves again!

PS they have been superb this last year: booked a May crossing in January 2020, obviously cancelled, given a voucher for this May, obviously cancelled again, given a voucher for next May to use within the following year. Brilliant; but of course they have had the money from the Tesco vouchers since January last year.

 

[JJ]

A few years ago I drove up to the booth in Calais to pay for the next train and the young man suggested that I parked up for an hour and bought my ticket then... just less than half price!

JJ

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[Ber090]

Unless you want to come back early due to an emergency
Then its a minimum of £100 extra and no alternative

Steal away, Not our experience. 5 years ago we turned up 2weeks early in Calais with me quite ill. The lady on check-in took one look at me and put us on the next train at no cost!
Brilliant service!

 

[bexleyjohn]

For over 30 years we always crossed the channel by boat (DFDS, Sea France, P&O, Sally lines etc) these crossings have been with solo car, car and caravan and more recently with a MH. The main reason for using the sea crossings has been cost - the difference between boat and Tunnel used to be huge. We also bought a house in France in 2005 and so additional crossings each year since - at least 6 returns per year with solo car.
However, in the last 2/3 years the price for the sea crossings has gone up and up and the difference is now about £10 each way.
In addition, making any changes to bookings cost £20 each way on the boats (if you buy the basic saver ticket) whereas on the Tunnel there is no fee. I had to make a change last year with P&O and the new crossing was in a cheaper time slot - they said they would put a credit on my account for future use but they didn’t do so and when I asked why, they denied having made that offer!
I decided to try the Chunnel for this year but had to make a change (due to Covid) and it was so simple to do online with no additional expense and I can change again if need be ( hopefully not).
So………..unless there are significant changes it will be Chunnel from now on.

 

[Wee Bold Davy]

£30................ To pull your pants down, John....

I`ll do it for a £10..............

That's shocking, you've put your price up by £10

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