CCC Deposits

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7735

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We booked 12 nights away in September on 4 different sites, 2 CCC sites and 2 private sites. Due to problems with my M/ H ( brand new) we unfortunately had to cancel giving over 72 hours notice to all of them. We had full refunds from the 2 private sites but lost our deposits on the 2 CCC sites. I have to ask if membership is worthwhile. Certainly when this pandemic is over probably NO.

Spongy
 
spongy said:
We booked 12 nights away in September on 4 different sites, 2 CCC sites and 2 private sites. Due to problems with my M/ H ( brand new) we unfortunately had to cancel giving over 72 hours notice to all of them. We had full refunds from the 2 private sites but lost our deposits on the 2 CCC sites. I have to ask if membership is worthwhile. Certainly when this pandemic is over probably NO.

Spongy
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Not quite sure what the moan is for... the 72h is significant for CAMC cancellations.
Is it the fault of the C&CC you have problems with your MH?
The Booking conditions are crystal clear - did you not read & agree to them when you made your booking?

8. HOW TO CANCEL
8.1 - If you wish to cancel your Booking you may amend/cancel a Booking for Services by contacting Us (at HQ) or the site direct. Unless the Booking is stated to be non-cancellable or refundable, if:-

8.1.1 - you cancel 31 days or more prior to the first day of the Booking and you have paid a Deposit for Services that have not been provided to you, We will refund such Deposit to you in full;

8.1.2 you cancel in 30 days or less prior to the first day of the Booking or during your stay other than under Clause 8.2, your Deposit is non-refundable.

8.2 - If you arrive on Site but are not happy with any part of the Site and want to leave within 24 hours of arriving, We will offer you a choice of the following:

8.2.1 - a transfer to another of Our sites, subject to pitch availability, so that you can continue your holiday elsewhere using the camping fees you have already paid; or

8.2.2 - a cancellation of the remaining of your Booking in which case We will refund to you any unused camping fees already paid at the point of cancellation subject to any minimum booking period. For example, if an overnight stay has been completed, either the fees for one night or the minimum booking period will be retained by the Site."

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I am fully aware of the terms and conditions of CCC. I am drawing a comparison between 2 private sites which I had paid for in full and gave me a full refund and a club which I pay a membership for but couldn’t.

spongy
 
The deposits stop people over booking and filling up the popular sites and then later choosing which bookings to honour. I wish the CMC, who are plagued by this practice, would charge deposits.
 
spongy said:
I am fully aware of the terms and conditions of CCC. I am drawing a comparison between 2 private sites which I had paid for in full and gave me a full refund and a club which I pay a membership for but couldn’t.

spongy
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Equally, I'm sure there are many 'private' sites which would have not been refundable due to a disinclination to travel...
If you're aware of the C&CC T&C's - I don't get what you're moaning at.
 
Langtoftlad said:
Equally, I'm sure there are many 'private' sites which would have not been refundable due to a disinclination to travel...
If you're aware of the C&CC T&C's - I don't get what you're moaning at.
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Sounds as though you work for CCC

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spongy said:
Sounds as though you work for CCC
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No - I just get fed up with the frequent negativity directed at both the main clubs.
I would understand your moan if they had done something outside their booking T&C's - but they haven't, so why the thread?
 
I book sites rarely but even more rarely do I read the T& C's. If the above had happened to me then I would accept that those are their terms and I would bear them in mind when booking next time.

However, I like the OP would not be happy about it as I think the T&C's are poor and that they should be changed. Unlikely I know but if we all just accept things then they will never change Voicing an opinion that CCC terms are poor could if enough people voice the same opinion lead to a change which in this case I think would be a good thing.

I like CCC in theory their marketing the friendly club, but in practice their treatment of people campers and staff initially during lockdown was appalling, their t&C's are poor, their communication when complaining is archaic. However, I will continue to use them and be a member as the site locations often suit me😁.

Being a member of both clubs I shall continue to moan about them as and when they annoy me, both directly to their management and on forums, mainly because I would like them to be better 👍
 
OK, I have twice had reason to cancel a CCC booking. (Medical). On both occasions I have phoned Head office and had a full refund. The SITE cannot do it. but H-O can.

What I like about the CCC way of working is that UNLIKE the CC, It`s a costly exercise to book 50 pitches on Jan 1st. and then cancel at 72 hrs notice. which denies the rest of the mebership a pitch unless you are watching a particular site in the hope of getting a "late offering" pitch!.
 
We had a similar thing a couple of weeks ago.
We booked a C&CC site for four nights with a £25 deposit, balance payable on arrival. Unfortunately three days before hand the Memsahib developed a back problem which meant she could hardly move. We had to return home early from the site we were on in Yorkshire. I emailed C&CC to inform them we would not be arriving at their site and received a reply. The afternoon we were due to arrive at the site, we were now at home, the site rang to enquire if we were delayed and were we still coming........left hand and right hand come to mind. I explained that we had informed HO booking centre but the warden said 'always ring the site'.
Expecting to lose my deposit the warden then rebooked our pitch for next summer ie. no loss of deposit. (y)
Another site I had booked and paid for also rebooked our stay for next year and the site we left early said to let them know when we were in the area again and they would owe us a night.
All very fair in my opinion.
 
Pausim said:
The deposits stop people over booking and filling up the popular sites and then later choosing which bookings to honour. I wish the CMC, who are plagued by this practice, would charge deposits.
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Couldn't agree more

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Pausim said:
The deposits stop people over booking and filling up the popular sites and then later choosing which bookings to honour. I wish the CMC, who are plagued by this practice, would charge deposits.
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One of the reasons we joined the C&CC club.
 
I would have cancelled with head office but due to Covid and I believe furlowed staff it was impossible to speak to them by phone. You get an answer message when you phone informing you that due to the current situation they are unable to take phone calls. May be different now but that’s how it was in August.

Spongy
 
I believe the OP was simply musing as to whether CCC membership was worthwhile given their terms regarding deposits. I too think the 30 day threshold below which you lose your deposit is wholly unreasonable. 72 hours would be more acceptable and in line with industry practice. Had I known that CCC operated this policy beforehand, then I wouldn't have taken out membership. I only discovered their policy the first time I went to make a booking, when I was also surprised that I had to pay a deposit in the first place. Neither aspect is what I would consider particularly friendly......
 
Favmeister said:
72 hours would be more acceptable and in line with industry practice
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Really?
30 days AFAIK is more "industry standard" for holiday company reservations.
Favmeister said:
I was also surprised that I had to pay a deposit in the first place
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I'm surprised when I'm not asked for at least a deposit when making a booking [or a credit card guarantee]
 
If sites don’t take deposits the system gets abused by peaple who just book up sites for the whole year knowing they are not going to use all them bookings and then deciding at the last minute to cancel, which stops other peaple booking that site who really wanted to go there. If them peaple had to pay a non refundable deposit they would not do it.

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We were on a site and the couple on the next pitch said they asked for another nitght but the site was full
We counted 3 empty pitches what we could see from our pitch the same night so I think deposits a good thing

Asked the warden the next morning they had 6 no shows
 
On one occasion I booked a pitch at Rowntree Park (CMC) in York. Friends who later also tried to book the same dates found it was full. There were 3 vacant pitches throughout our stay. Deposits would discourage this and probably save the club money.
 
Regarding the "homework" comment...I didn't do any as I rashly assumed CCC's reservations policy would be similar to CAMC's - my bad. I also acknowledge that the requirement for deposits should help deter no shows and I don't have an issue with the deposit concept per se - I can see the benefits. Per my original post, my beef is with the 30 day non-refundable threshold. Furthermore, CCC's conditions state that a transfer (or effective credit note) of any deposit/funds paid will only be offered if you're unhappy with the site when you arrive. I just feel that CCC should offer the ability to transfer your booking up to 72 hours beforehand for any reason, subject to availability of course. However, looking at some of the other posts, it appears a phone call to HQ or the site may elicit some flexibility in this regard - I'll try this in future.
 
Pausim said:
On one occasion I booked a pitch at Rowntree Park (CMC) in York. Friends who later also tried to book the same dates found it was full. There were 3 vacant pitches throughout our stay. Deposits would discourage this and probably save the club money.
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Rowntree Park is notorious for this, I used to spend Xmas There over several years. The last time I arrived and was directed to the (then) overflow section, now A posh block of flats. On the grounds the site was "Fully Booked" (I also think the "warder" at the time did not like R-V`s, but another story). During the whole of the Xmas period 17 Pitches remained Empty. I took this up with the CC Pointing out that the loss of club members revenue was quite considerable. That was 2004, to this day I have not had a Reply!.

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If Caravan & Motorhome Club members had to pay deposits there would be far less speculative booking of sites as a lot would not be able to afford to "HOG" the system in such a way and there would be far fewer last minute "No Shows". Its been an annoyance for years but they review it and then say they are not going to change it!
 
Abacist said:
If they used their sense at the C&MC they would gain a huge amount in cash flow through taking deposits and be able to fund a new site or improvements sooner.
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...but then that would upset all those who didn't get a refund - like C&CC.
 
Abacist said:
If Caravan & Motorhome Club members had to pay deposits there would be far less speculative booking of sites as a lot would not be able to afford to "HOG" the system in such a way and there would be far fewer last minute "No Shows". Its been an annoyance for years but they review it and then say they are not going to change it!
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Is it the clubs fault or the inconsiderate selfish members?

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