Camping-Car Park issue

[davidroxburgh]

I have a card for the above which had a small balance. The balance has changed to NIL and topping up now seems to be 80 EURO! I have sent them an email but have others experienced this please?

I would accept the top up minimum but do not want to lose my balance.

 

[Littlewheels]

I have a card for the above which had a small balance. The balance has changed to NIL and topping up now seems to be 80 EURO! I have sent them an email but have others experienced this please?

I would accept the top up minimum but do not want to lose my balance.

On occasion in the past l have had need to contact them,they always respond and satisfactorily though not immediately.

 

[denisejoe]

If I remember correctly it comes up as 80 euros by default but you can change it to what you want to put on it, unless of course it's changed since we last topped up.

 

[Vanderek]

I put 25€ on mine three days ago.

 

[Sapper520]

I have a card for the above which had a small balance. The balance has changed to NIL and topping up now seems to be 80 EURO! I have sent them an email but have others experienced this please?

I would accept the top up minimum but do not want to lose my balance.

When I registered with them you could manually reduce the amount……think I put €25 or €30 on my account.

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[G7UXG]

Same happened to my 16 euro balance. I emailed them via the contact tab on the app and questioned it as I was under the impression the balance was valid with no expiry.

They replied very promptly and said it had moved off the card because there had been no activity for two years, and that this was to prevent fraudulent activity on the card. The balance was promptly restored.

I emailed one evening about 11pm and had a reply by 9am the next morning, with the balance restored.

 

[davidroxburgh]

I am pleased to say they replied promptly and exactly as G7UXG said they explained why and restored the balance. Thanks too to those who have shown you can top up by less.

Well done Camping Car and this forum!

 

[Lenny HB]

The odd occasion I've used their Aires I just put enough on the card to get out of the Aire. I can't see the point of letting someone else have my cash.

 

[bellabee]

The odd occasion I've used their Aires I just put enough on the card to get out of the Aire. I can't see the point of letting someone else have my cash.

Same here! We just top up at the machine before exit.

 

[maison]

Last week I checked my account prior to our France trip next week. I had €8.75 showing since we last used it in Spring 2021.

I topped up €50 without problems just to ensure it showed up, then added another €100 to ensure we had enough, once again without problems.

We intend to concentrate on Campin-car Park during our tour to ensure access to water and EHU.

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[Reallyretired]

My €3.98 balance is still on my account. Last used in June 2020.

 

[Fontie]

My €3.98 balance is still on my account. Last used in June 2020.

So June 2022 it will not be on the card unless you have used it

 

[ceejayt]

I have a card for the above which had a small balance. The balance has changed to NIL and topping up now seems to be 80 EURO! I have sent them an email but have others experienced this please?

I would accept the top up minimum but do not want to lose my balance.

I had this. Contacted them, they said it was removed because not used and they wanted to keep it safe (!). Restored it straight back

 

[dazandandrea]

Sorry to sound like a numptie, but what is this card for?
Thanks

 

[dazandandrea]

Bit of searching and all is becoming clear

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[Sapper520]

CAMPING-CAR PARK - The 1st European network of stopover sites and services areas

CAMPING-CAR PARK is the 1st European network of stopover sites and services areas for parking motorhomes in complete peace of mind, 24 hours a day.

www.campingcarpark.com

 

[Driventemple]

I am pleased to say they replied promptly and exactly as G7UXG said they explained why and restored the balance. Thanks too to those who have shown you can top up by less.

Well done Camping Car and this forum!

Happy to confirm that I too received an email this morning telling me that my card amount has been re-instated.

 

[maison]

We are currently touring Brittany and Normandy, mainly using Camping-Car Park sites. Generally very successful having found some good ones but:-

One had incorrect Co-ordinates on the web site, out by over thirty miles. (Guess how we found out?). i.e. Bonnétable. reported to CCP.


The site at Evreux had a barrier that refused to open, either with the card or by entering the code. A telephone call to the help centre followed but they couldn’t open it remotely so we moved on.

We still like their Aires though.

Currently on the non-CCP Aire at Mailleraye-sur-Seine before heading to the north Coast and another CCP Aire.