Camper 770 update issues via Garmin Express or WiFi

SteveJ

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Jan 30, 2018
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In case those of you with a Garmin Camper are having issues updating the maps etc via Garmin Express there is an issue at the Garmin end.
Not sure exactly which models are effected but it does appear to be certain 770s and certain 780s.
The standard "Sorry, we're having issues communicating with our servers" error message displays when trying to determine if there are any updates via Garmin Express (I know Express is working fine as I am able to update my Nuvi, and the same error is displayed when trying on 2 other PCs).
If you try to update directly from the device via WiFi you will get the standard "Cannot communicate with the update server. Try installing updates later" error.
Garmin updated the EN-GB website a few weeks ago and since then they have been experiencing a number of issues. Links within support documents not working, or pointing to a totally irrelevant sub document, updates to various Garmin wearables, Marine and Auto Sat Navs, and the email submission link from their Support Contact page not actually sending any emails.
I have supplied them with logs and an XML file and they are continuing to investigate. They have promised to come back to me when they have resolved the issue. I will update when things appear to be back operational.
 

irnbru

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Jun 27, 2013
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I must have just done mine in time, updated last week đź‘Ť

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OP
SteveJ

SteveJ

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Jan 30, 2018
272
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March, Cambridgeshire
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Since 2013
Had some communication with Garmin support a couple of weeks ago, there is still a problem with a number of devices and it appears they are concentrating efforts on newer devices first. I did a clean Garmin Express installation on my laptop, after doing a totally clean Windows install as all Garmin apps don't uninstall cleanly and leave a ton of registry keys, and the error is still happening with my 770.
 
Jul 27, 2020
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lancashire
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ive been onto garmin help , but just kept getting palmed off ,so i by passed them and emailed one of the top bosses.got a reply saying there looking into my case,,,i wont hold my breath...
 
Nov 5, 2019
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Arkley
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One year in...
Revo Uninstaller (Run as Admin) to do a full uninstall and deletion of the related registry and other files for Garmin Express, then a reinstall of the latest Garmin Express seems to have fixed device recognition and "cannot download update" problems for me on at least two occasions. I also note that the WiFi updates direct from the device work OK but on one occasion when I tried it said there were no updates and when I tried Garmin Express it said there was!

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irnbru

LIFE MEMBER
Jun 27, 2013
12,205
26,191
Glasgow
Funster No
26,684
MH
Benimar 264
Exp
7 yrs
Garmin 770 , if I was rich I’d throw it in the bin after today’s fiasco. Just about to send them a mapping route complaint.
 
Jul 27, 2020
7
2
lancashire
Funster No
73,568
MH
A class
Exp
2009
well ive just had a reply from garmin.and there saying my sat nav wont down load up dates because its a counterfiet device...had it three years now so no receipt to prove i bought it from a main dealer......so in other words IM SCREWED.....:mad::mad:
 

Gellyneck

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More than toes wet now!
well ive just had a reply from garmin.and there saying my sat nav wont down load up dates because its a counterfiet device...had it three years now so no receipt to prove i bought it from a main dealer......so in other words IM SCREWED.....:mad::mad:
Have you tried putting your serial number in here to see what it comes back with?

Can you check bank \ credit card statements as they should suffice for proof.

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irnbru

LIFE MEMBER
Jun 27, 2013
12,205
26,191
Glasgow
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MH
Benimar 264
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7 yrs
thanks for that...dosnt reconize serial number looks like ive been done over....you live n learn...thanks for that (y)
If its any consolation mine is legit and I now hate it. Whoever sold you it has probably done you a favour. :LOL: Put it down to experience and buy something more reliable.
 

Gellyneck

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Jun 5, 2014
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Scotland
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More than toes wet now!
If its any consolation mine is legit and I now hate it. Whoever sold you it has probably done you a favour. :LOL: Put it down to experience and buy something more reliable.
Our bin's just been emptied so plenty of space for it!(y) And, no, I'm not going to help you on the "if I was rich" bit!:whistle2:;):giggle:

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Mar 9, 2021
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Fife, Scotland, UK
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First M/H Apr 2021
Have you tried putting your serial number in here to see what it comes back with?

Can you check bank \ credit card statements as they should suffice for proof.
Bank & Credit Card Statements should be available for at least the last 6 years, but the Bank may need a couple of weeks to trace the transaction. Emphasise the potential/suspected fraud element.Perhaps worth phoning Bank up first so that the right Enquiry Form for the Right Department can be sent by the Bank [and a Ref Number generated?] to cut down any redirection time delays

Steve
 
Jan 26, 2017
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Four Years and 17,000 Miles.
I think the mapping is awful! Not at all reliable.
Not in my experience, as accurate as any app I've experimented with.. and as good as Google Maps, though not as detailed concerning some minor tracks/trails.

If any of the units or the mapping were awful, I'd change in a heartbeat... but mine are not, so I'll keep them.
 
Mar 9, 2021
1,638
4,110
Fife, Scotland, UK
Funster No
79,651
MH
Burstner Ixeo IT590
Exp
First M/H Apr 2021
I think the mapping is awful! Not at all reliable.
Agreed. It's the blasé way that Ms Garmin instructs you to e.g.'turn right' when it's a 'No Entry' or the main road sign says to turn left, and when you turn left, she doesn't issue a 'make a U turn' command, or recalculates the route, she just continues as though the error never occurred! The Rally at the Falkirk Wheel was a case in point; that succession of islands a couple of miles after leaving the M9 had damn great signs every 400m or so, pointing in one direction, each signposted Falkirk Wheel, yet Ms Garmin was determined that I should drive in the opposite direction ... Perhaps you'd given her that Glasgow Doorman's £20 note [before it became a COVID Passport ...] to keep us away :unsure:? But we got there anyway ... :LOL:

Steve & Elaine
 
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