Buying from Dealer a distance away from Home. Should I worry?

Jan 22, 2019
66
111
SOUTHPORT
MH
C Class
Exp
10 years off and on
We have just ordered a new Motorhome at the NEC having had ours stolen.
Got a really good deal but somebody just mentioned that if I have a problem I will have to take it back to the original Dealer rather than somebody local as other dealers are reluctant to carry out warranty work? Obvioulsy hoping that it wont be the case but............... I have had new cars and company cars supplied from all over the place and never had a problem with servicing and warranty work, but realise a motorhome is different!
 
Oct 29, 2009
1,276
1,108
Derby
MH
Dethleffs
Exp
Since 2006
Only if you want to!

You’ll either be unlucky and have to travel to the distant dealer or you’ll get a decent vehicle and you won’t.

No point in speculating at this point in time.

Just look forward to the delivery date.

BTW, which van did you buy.

Ian
 
Feb 3, 2018
1,604
863
Mid Cheshire
MH
Adria Twin -640SLB
Exp
March 2018
Unfortunately that WILL be the case with warranty work
Your local dealer will send you packing probably, but will happily let you service it there

What have you bought?
 
OP
Steve+Maggie
Jan 22, 2019
66
111
SOUTHPORT
MH
C Class
Exp
10 years off and on
Hi Guys
I think you are right-worrying about something that may never happen!! Just a bit neurotic that I've made the right choice in the aftermath of having the last one stolen!

Its a Rollerteam Zefiro 696 on a Fiat Chassis. On a positive note if it needs to go back we can spend more time in the English Riviera!!!

Picking it up then off to Vanbitz in Taunton for a Growler Non Started and Gaslo fitting.
 
Jun 30, 2011
3,209
3,232
Durham
MH
Concorde Concerto A class
Exp
Since 2011
Make sure it's a good handover get all your questions ready beforehand and stay near the dealer for a few days to check every single thing.
Ask dealer if owt go wrong can you get some of it done local n he pays, he may do for minor things.
 
Oct 7, 2013
3,212
7,266
South Wales & Burgundy
MH
Swift Select 144 PVC
Exp
Since 1988
We must be lucky.

We have an independent repair workshop near us that is Authorised by most of the main manufacturers.

We have used them for servicing and warranty repairs for the last 20+ years. We have bought our m/hs from dealers within about 120 miles but have only once had to return to the original dealership. That was for a software upgrade that the independent admitted they didn’t feel competent to carry out.

It may be worthwhile googling for your own area.
 
OP
Steve+Maggie
Jan 22, 2019
66
111
SOUTHPORT
MH
C Class
Exp
10 years off and on
Great advice will do! On it now - I never used to worry about what ifs - must be getting old!!!
 
Jun 30, 2013
4,554
6,423
Cotes d'armor, France
MH
Burstner Harmony TI 736 G
Exp
Since 1987
Have you spoken to your dealer and asked about servicing? Are they expecting you to take it to them everytime it needs work or do they have arrangements with other dealers?
 
Oct 12, 2009
2,397
2,392
SW London, Poland and all Europe
MH
A Class N+B Arto 69GL
Exp
Since 2009
I would first contact the manufacturer and ask them what arrangements they have with their dealer network for warranty work. Some of them guarantee it can be done by any of their dealers and that is written into their dealer agency agreement.

This seems to e more common with Continental manufacturers, because they are used to buyers travelling all over the Continent and do not expect owners to drive from Portugal to Dusseldorf to fix a problem.

Geoff
 
OP
Steve+Maggie
Jan 22, 2019
66
111
SOUTHPORT
MH
C Class
Exp
10 years off and on
Just read the warranty info and it says clearly
  • Subject to the terms, conditions and exclusions below, Roller Team will at its own cost, through its dealer network:
And then it goes on to list everything - so it indicates that you are be able to take it anywhere not just where you have bought it from.
Planning to stop away for a night in Taunton at Van bitz so will make sure that everything is working before heading home once the Alarm etc is fitted.
Probably worrying about nothing but thanks for your input!!!!
 

Robert Clark

LIFE MEMBER
Jul 12, 2014
10,259
33,743
East Sussex
MH
N&B Arto 78F
Exp
Since June 2014 - learning something new all the time
Just read the warranty info and it says clearly
  • Subject to the terms, conditions and exclusions below, Roller Team will at its own cost, through its dealer network:
And then it goes on to list everything - so it indicates that you are be able to take it anywhere not just where you have bought it from.
Planning to stop away for a night in Taunton at Van bitz so will make sure that everything is working before heading home once the Alarm etc is fitted.
Probably worrying about nothing but thanks for your input!!!!
Through its dealer network does not mean that you can pick any dealer
It means that a dealer will sort out problems, not the manufacturer
 

TheBig1

LIFE MEMBER
Nov 27, 2011
11,214
13,815
Dorset
MH
A class
Exp
many many years! since I was a kid
smart phones are a fantastic tool, video the handover so you can review it over and over again
 
OP
Steve+Maggie
Jan 22, 2019
66
111
SOUTHPORT
MH
C Class
Exp
10 years off and on
See your point-interpretation of terms - it depends how you look at it.
I can now see it is the manufacturer putting it back in the dealers court, but I read it as any dealer.I will get it clarified so that I am Comfortable with the agreement.
Will video the handover as I am bound to forget!
Have a friend with exactly the same model I will have him on speed dial
 

Minxy Girl

LIFE MEMBER
Aug 22, 2007
18,572
18,258
E Yorks
MH
Globecar Campscout
Exp
Since 1996
Just read the warranty info and it says clearly
  • Subject to the terms, conditions and exclusions below, Roller Team will at its own cost, through its dealer network:
And then it goes on to list everything - so it indicates that you are be able to take it anywhere not just where you have bought it from.
Unfortunately that still means that the dealers can choose whether they take on any work, either warranty or hab servicing, on a vehicle that they haven't sold ... and it's quite rare for them to agree to do so and manufacturers cannot make a dealer do the work. For the base vehicle, however, there isn't usually an issue so long as the workshop/garage has the suitable equipment to carry out servicing etc on it (eg a heavy duty lift). It's nothing like the normal car/van manufacturers where most of their franchised or manufacturer owned places will look after your vehicle regardless of where it came from.

We bought a Rimor once from a dealer which would have required a 500 mile round trip if we'd needed to return there, but we found a local 'independent' chap who had the necessary manufacturer approval to be able to do warranty work and hab checks. With our current camper again we bought it from another long distance dealer, again meaning another 500+ mile round trip but we agreed that if we needed warranty work etc doing it could be done locally to us by an independent MH workshop if needs be, this doesn't include hab servicing though which still has to be done at a Globecar workshop.

What you have to bear in mind, though is that a lot of the stuff in a MH that could go wrong would be covered by the individual equipment manufacturer, eg Truma, Thetford etc, so they could deal with claims anyway rather than going to the MH manufacturer who just put the 'jigsaw puzzle' of bits together.

So to some extent ... yes ... you ARE worrying unduly! :D
 
Jul 29, 2013
4,400
3,943
Salisbury
MH
Hymer B678DL A class
Exp
since 2011
Why don’t you find a dealer closer to you and ask if they would be prepared to do any work if required, as long as you are prepared to be a bit flexible about it and let them know that you realise their own sales warranties would take priority, we have been doing that with our imported van for three years coming up for four.(y)
 
OP
Steve+Maggie
Jan 22, 2019
66
111
SOUTHPORT
MH
C Class
Exp
10 years off and on
Great advice thanks!!! Love Salisbury have family there my cousins son plays for Salisbury RFCI am on it with a more local,dealer
Cheers
 
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