GrandmaLiz
Free Member
- Feb 23, 2009
- 32
- 0
- Funster No
- 5,716
[FONT="]Chose this site because it advertised wi-fi access and seemed to have the basic amenities we wanted. Stayed here for 2 nights. Explained before booking that computer access was very important and told we would be sited on a pitch that would pick up their wireless signal. However, not only were we unable to get a signal in our motorhome, the on-site ‘club room’ signal was useless. Other people trying to use this facility had the same problems.[/FONT]
[FONT="]When we arrived we were asked if we had an awning, to which I replied that we had a ‘sun-canopy’ not full awning but that it was so windy we were very unlikely to use it. We were told not to pitch it on the grass if we did put it up. We didn’t use the sun-canopy but were still charged £2 per night. I was not told when we booked that there was an additional charge for it.[/FONT]
[FONT="]On departure I voiced my dissatisfaction to the manager/owner about the lack of wireless computer access and the charge for the sun-canopy. I was totally amazed that he didn’t believe me and, after some discussion, asked if my partner would demonstrate what I was talking about regarding the wi-fi in the club-room. We proceeded to do this and proved that the wireless access was unusable.[/FONT]
[FONT="]I asked for a refund for the sun-canopy charge and was told he would have to speak to his staff next day.[/FONT]
[FONT="]I had no apology for the computer issue. [/FONT]
[FONT="]Whilst I appreciate that anyone or any business can make mistakes, have things which don’t work etc. good management practice is to listen to one’s customers politely, accept what they are saying as true (until one can demonstrate otherwise) and certainly not argue disbelievingly. Frankly, I was (and remain) appalled and insulted by his attitude.[/FONT]
[FONT="]Shower blocks very clean but too cold to take a shower.[/FONT]
[FONT="]Waste disposal facilities didn’t cater for motorhomes (i.e. no ‘drive over’ drain).[/FONT]
[FONT="]Charged for dogs (2) although there were no on-site facilities for them and I felt unsafe at night when I had to go off-site to walk them.[/FONT]
[FONT="]Some sand beyond the rocks but we couldn’t see how to get down there safely.[/FONT]
[FONT="]The site was expensive and offered little value for money, I will not return. :Angry:
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[FONT="]When we arrived we were asked if we had an awning, to which I replied that we had a ‘sun-canopy’ not full awning but that it was so windy we were very unlikely to use it. We were told not to pitch it on the grass if we did put it up. We didn’t use the sun-canopy but were still charged £2 per night. I was not told when we booked that there was an additional charge for it.[/FONT]
[FONT="]On departure I voiced my dissatisfaction to the manager/owner about the lack of wireless computer access and the charge for the sun-canopy. I was totally amazed that he didn’t believe me and, after some discussion, asked if my partner would demonstrate what I was talking about regarding the wi-fi in the club-room. We proceeded to do this and proved that the wireless access was unusable.[/FONT]
[FONT="]I asked for a refund for the sun-canopy charge and was told he would have to speak to his staff next day.[/FONT]
[FONT="]I had no apology for the computer issue. [/FONT]
[FONT="]Whilst I appreciate that anyone or any business can make mistakes, have things which don’t work etc. good management practice is to listen to one’s customers politely, accept what they are saying as true (until one can demonstrate otherwise) and certainly not argue disbelievingly. Frankly, I was (and remain) appalled and insulted by his attitude.[/FONT]
[FONT="]Shower blocks very clean but too cold to take a shower.[/FONT]
[FONT="]Waste disposal facilities didn’t cater for motorhomes (i.e. no ‘drive over’ drain).[/FONT]
[FONT="]Charged for dogs (2) although there were no on-site facilities for them and I felt unsafe at night when I had to go off-site to walk them.[/FONT]
[FONT="]Some sand beyond the rocks but we couldn’t see how to get down there safely.[/FONT]
[FONT="]The site was expensive and offered little value for money, I will not return. :Angry:
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