Brittany Ferries Measurements (1 Viewer)

wanderer

Free Member
Apr 14, 2008
643
769
huntingdon
Funster No
2,152
MH
a class Arto
Exp
since 2008
We have been using the Portsmouth to Santander/Bilbao for the last 10 years , our van is 6.9m so we tick the 7m box then it asks if we have a bike rack so we tick yes . This year the clerk manually measured us at check in and said we were 7.5m with the bike rack what’s the point then of asking if we have a bike rack are we paying twice , it cost us an extra 25 pounds
 
Apr 13, 2012
5,563
18,855
Funster No
20,541
MH
Mobilvetta Euroyacht
Exp
1996, then break 'til 2011
Your van looks a lot longer than 7.5m;)
 
2

2657

Deleted User
I would get onto customer relations, that is simply not correct!
 
Jun 22, 2012
3,851
41,643
Sherborne Dorset
Funster No
21,586
MH
Van Conversion
Exp
Since 2012
Don’t know if it would do any good but an email to Brittany ferries would be my first step. We are 6.4 m and I tick the 6.5 m box and then the bike rack and have never had a problem. I agree that it sounds illogical, you might as well just tick 8m or me 7m otherwise. It does sound as though you’ve been charged twice.
 
2

2657

Deleted User
Transcript of live chat this morning, I used my dimensions but the theory is the same.

Subject : If I book as a 6m motorhome with bike rack and pay the extra for the bike rack should i then be charged extra at the check in when measured if the total length including bike rack is then 6.5m
-----------------------------------------------
03/11/2018, 11:20:31 AM Brittany Ferries : Hello, a customer service agent will be with you shortly...
03/11/2018, 11:20:41 AM Sarah-Jane : Hello Alec
03/11/2018, 11:21:38 AM Sarah-Jane : When you make the booking you need to put the length of the motorhome and then select you are taking a bike rack
03/11/2018, 11:21:55 AM Sarah-Jane : as long as you do that correctly you will not be charged again at the port
03/11/2018, 11:23:08 AM AlecE : Someone that I know has apparently been charged an extra £25 after booking as you say and then measured at the port. What do you advise them to do?
03/11/2018, 11:23:37 AM Sarah-Jane : they would have only been charged if the booking had not been booked correctly
03/11/2018, 11:24:35 AM AlecE : That does not seem to be the case but I shall check and ask them to contact you direct.
03/11/2018, 11:25:39 AM Sarah-Jane : They will need to contact us. I work at check in and customers are only charged as I said if the vehicle has not been booked correctly
03/11/2018, 11:25:58 AM AlecE : OK thank you
03/11/2018, 11:26:42 AM Sarah-Jane : you're welcome, so as long as you put the correct length of the bike rack and select bike rack separately you will not get charged
03/11/2018, 11:27:08 AM Sarah-Jane : sorry first part should say correct length of motorhome
03/11/2018, 11:27:24 AM Sarah-Jane : Thank you for contacting Brittany Ferries

Subscribers  do not see these advertisements

 
Oct 29, 2016
4,529
53,506
Surrey
Funster No
45,842
MH
Carthago C Tourer
Exp
Motor Homing 5 years, caravan previously
Sounds like you booked correctly by puting van length, then ticking bike rack question. So you should get a £25 refund on your doorstep soon:)
Les
 
Feb 9, 2008
4,097
5,931
SW Scotland
Funster No
1,453
MH
LP Coachbuilt
Exp
Since 2008 after caravanning for 20 years
I used to work for a ferry company. The length is the overall length of the vehicle, including bike racks, ladders, boxes etc. as presented at the port. Same with the height.
 
Jul 18, 2009
11,285
18,304
Manchester UK + Javea/Xabia Spain + Abu Dhabi
Funster No
7,543
MH
HYMER B644
Exp
2004
Screen Shot 2018-11-03 at 12.45.37.png
Screen Shot 2018-11-03 at 12.46.46.png
Screen Shot 2018-11-03 at 12.45.37.png
Screen Shot 2018-11-03 at 12.46.46.png
So,

See the quotes.
 
Jul 18, 2009
11,285
18,304
Manchester UK + Javea/Xabia Spain + Abu Dhabi
Funster No
7,543
MH
HYMER B644
Exp
2004
Sorry,

got a mixed up reply there.

So, if your motorhome is 6m long and you book it as 6m plus a 1m bike rack (7m in total). cost is £336.50
Book the same motorhome as 7m including the bike rack, its £357.50.

Simple!

Subscribers  do not see these advertisements

 
Oct 12, 2009
10,802
23,921
SW London, Poland and all Europe
Funster No
8,876
MH
A Class N+B Arto 69GL
Exp
Since 2009
I used to work for a ferry company. The length is the overall length of the vehicle, including bike racks, ladders, boxes etc. as presented at the port. Same with the height.

Maybe ferry companies have different rules and maybe even the company you worked for have changed the rules. Ryanair seems to change every few months and their rules are different from easyJet, Norwegian, Wizzair.

Geoff
 

scotjimland

LIFE MEMBER
Jul 25, 2007
2,481
10,856
Funster No
15
MH
A Woosh bang
So, if your motorhome is 6m long and you book it as 6m plus a 1m bike rack (7m in total). cost is £336.50
Book the same motorhome as 7m including the bike rack, its £357.50.

interesting.. but do they use 1mt as the bike carrier length ?

rack widths vary, between 40cm and about 68cm
my 3 bike rack was only 60cm ..

can you try the two quotes again allowing 0.5 mt for a rack .
ie.
6mt van with bike carrier
and
6.5mt van
 
Jul 18, 2009
11,285
18,304
Manchester UK + Javea/Xabia Spain + Abu Dhabi
Funster No
7,543
MH
HYMER B644
Exp
2004
interesting.. but do they use 1mt as the bike carrier length ?

rack widths vary, between 40cm and about 68cm
my 3 bike rack was only 60cm ..

can you try the two quotes again allowing 0.5 mt for a rack .
ie.
6mt van with bike carrier
and
6.5mt van

I did those 1/2m quotes. But thought it best to do a 1m quote as an outside.

Subscribers  do not see these advertisements

 
Nov 26, 2014
1,510
6,724
Never on the wrong road ......
Funster No
34,352
MH
A Class
Exp
since 2014, before that 20 years of boating & caravanning
This thread is very interesting - just looking at a quote for the end of March, but keep getting the message that there is a problem with my request & I will have to ring up to get a quote - I wonder if it's because I need a pet friendly cabin? Does anyone have a loyalty code they'd be willing to share please? :)
 
Jun 22, 2012
3,851
41,643
Sherborne Dorset
Funster No
21,586
MH
Van Conversion
Exp
Since 2012
This thread is very interesting - just looking at a quote for the end of March, but keep getting the message that there is a problem with my request & I will have to ring up to get a quote - I wonder if it's because I need a pet friendly cabin? Does anyone have a loyalty code they'd be willing to share please? :)
Code sent
 
Feb 9, 2008
4,097
5,931
SW Scotland
Funster No
1,453
MH
LP Coachbuilt
Exp
Since 2008 after caravanning for 20 years
We didn't have a tick box for bike racks, we only wanted overall length and height. It does matter, or it did to the passenger that destroyed two bikes on his roof when he drove under a height barrier. Or the guy that booked a Transit as a car and we couldn't get him on. I could go on and on. Be honest, declare overall length and height, you'll have fewer problems that way.

Subscribers  do not see these advertisements

 

canopus

LIFE MEMBER
Nov 27, 2010
6,145
10,285
rural Lincolnshire
Funster No
14,552
MH
Carado CV640 Pro
Exp
Since 2010
We are thinking of going with the idea of the longer crossing. Whats the drill for ablution for dogs please? Not sure our mut will be keen on peeing/pooing on a steel deck, she likes long grass.
 

Join us or log in to post a reply.

To join in you must be a member of MotorhomeFun

Join MotorhomeFun

Join us, it quick and easy!

Log in

Already a member? Log in here.

Latest journal entries

Funsters who are viewing this thread

Back
Top