Attitude pre deal v Attitude post deal.

OCD

OCD

Joined
Mar 18, 2022
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When we went to look at several mohos at a certain dealer the salesperson spent 1.5 hours with us looking at different mohos and talking to us in depth about each moho we viewed.
We arranged another appointment about a week later and again the sales person was 100% .
Now we have paid 10% deposit for the moho that we liked we are finding his attitude has changed 🙄.
We called into the dealers to ask a couple of questions but he just couldn't be bothered..
On Friday the wife had to ring to talk to the sales person..the receptionist said he was on his lunch and I'll get him to ring you..tomorrow is Wednesday and still no ring back .
Is this the way the moho business is going because they know business is so busy another " customer" will be along any minute.
We're handing over a total of 60k cash but now looks like you'd get more customer care if u were buying a loaf !!
 
OCD said:
When we went to look at several mohos at a certain dealer the salesperson spent 1.5 hours with us looking at different mohos and talking to us in depth about each moho we viewed.
We arranged another appointment about a week later and again the sales person was 100% .
Now we have paid 10% deposit for the moho that we liked we are finding his attitude has changed 🙄.
We called into the dealers to ask a couple of questions but he just couldn't be bothered..
On Friday the wife had to ring to talk to the sales person..the receptionist said he was on his lunch and I'll get him to ring you..tomorrow is Wednesday and still no ring back .
Is this the way the moho business is going because they know business is so busy another " customer" will be along any minute.
We're handing over a total of 60k cash but now looks like you'd get more customer care if u were buying a loaf !!
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Personally I find most are order takers they are not sales people document everything. When we brought ours I kept a spreadsheet so when we came to pay the order taker thought we were paying a few K more he actually had noted written on different bits of paper he had to except our spread sheet as the coatings were backed up with emails.
 
royandsharont said:
Name & warn others to prepare for such antics.

We personally have experienced the absolute opposite at Peter Roberts in Huddersfield, I am pleased to say, with Andy Roberts being excellent
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I would say the same about Highbridge so far but I aint got the van yet! Rather like insurance; the test is when you claim!!!
 
This is so true. Wanting to be best mates when making the sale.

Salesman didn't even recognise me when I came in a month later to pick the van up.

My initial impression of the service manager wasn't brilliant either - "you can pick your van up on this date (three weeks away)." "I'm on holiday then". "Well it has to be that day - you'll need to transfer the money and we'll park it in our compound at your risk".

I managed to rearrange the holiday. No way was I completing the sale without inspecting the thing. Fortunately the van was close to perfect.
 
Can’t say we experienced that at all. Not all dealers or salespersons are the same. Happy to say our experience of buying was great. Happy to say it was with BC Motorhomes.
 
One thing these dealers need is pre sales / post sales technical support, could be a technician who has worked on Motorhomes. That one thing would change the buying experience. You could ask a question and get a correct answer rather than the bull most order takers provide.

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Welcome To Viscount | Viscount Motorhomes And Caravans

Welcome To Viscount Motorhomes and Caravans. We stock new and used caravans and motorhomes from a range of brands including Bailey, Swift, Elddis and Sunlight.
www.viscountleisure.co.uk www.viscountleisure.co.uk
 
That type of sales attitude sounds about right for anything. As has been said , once they have a sale , thats their job done.
I dare say you will get sales people that do care. But they are in the minority.
 
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dazandandrea said:
That type of sales attitude sounds about right for anything. As has been said , once they have a sale , thats their job done.
I dare say you will get sales people that do care. But they are in the minority.
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|Probably doing as they are told to do
 
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They are not all like that.We've had good experiences with Camper UK. I also know friends who have had positive experiences with Moran Motorhomes in Ludlow and Hayes Leisure in Darlaston.
 
I empathise with the OP.
We too had a similar experience, prior to agreeing sale, the sales guy was like a pest and we couldn't get shut of him - even when I said we wanted to discuss our finances whilst sat in the van and could we have 5 minutes, he stood in the door. Must have thought we were going to unbolt and take the oven.
Yet after the deposit had been paid, they didn't want to know. Didn't return calls, had to chase them for items which were included in the sale which had been 'put into storage' etc.
I could cope with all of that because as others have said, some see their job as getting the sale and then moving on. They see it as someone else's job to do after-sales enquiries.
I drove my motorhome home from the dealership and the driver's wing mirror kept folding in above 50mph and I noticed that the kitchen tap had split (probably water left in during frost) when I ran water through it.
I phoned the dealer and they didn't want to know, saying it was wear & tear and my £1000.00 top up warranty I had just paid them did not cover these.
Needless to say, they were phoning me 11 months later to try book the annual service, HAB & MOT in and I told them to get stuffed (or other words used) and reminded them of the numerous calls and emails about the above wear & tear of a vehicle I had owned for 1 day and 55miles. I reckon they've lost just shy of £10k in servicing/MOT/Hab and all of the extras we have had installed to the motorhome and all because they couldn't be arsed after the deposit was paid.

I suggest you look up the MD or Directors of the dealership and then contact them to ask for their email address and send them your queries along with the occasions you've tried asking and the response you've received. Half of the time, they will not know that their company is being run like this.

In my view, Twitter is the last resort. It works and stuff gets done as they can't afford lasting bad PR but at the same time, you may kiss goodbye to any goodwill they may give on collection day.
 
OCD said:
When we went to look at several mohos at a certain dealer the salesperson spent 1.5 hours with us looking at different mohos and talking to us in depth about each moho we viewed.
We arranged another appointment about a week later and again the sales person was 100% .
Now we have paid 10% deposit for the moho that we liked we are finding his attitude has changed 🙄.
We called into the dealers to ask a couple of questions but he just couldn't be bothered..
On Friday the wife had to ring to talk to the sales person..the receptionist said he was on his lunch and I'll get him to ring you..tomorrow is Wednesday and still no ring back .
Is this the way the moho business is going because they know business is so busy another " customer" will be along any minute.
We're handing over a total of 60k cash but now looks like you'd get more customer care if u were buying a loaf !!
Click to expand...
You need to use the Will Smith approach & when they get up use it again.Then explain what will happen if they aren't a lot politer.
 
GAVLAD said:
I empathise with the OP.
We too had a similar experience, prior to agreeing sale, the sales guy was like a pest and we couldn't get shut of him - even when I said we wanted to discuss our finances whilst sat in the van and could we have 5 minutes, he stood in the door. Must have thought we were going to unbolt and take the oven.
Yet after the deposit had been paid, they didn't want to know. Didn't return calls, had to chase them for items which were included in the sale which had been 'put into storage' etc.
I could cope with all of that because as others have said, some see their job as getting the sale and then moving on. They see it as someone else's job to do after-sales enquiries.
I drove my motorhome home from the dealership and the driver's wing mirror kept folding in above 50mph and I noticed that the kitchen tap had split (probably water left in during frost) when I ran water through it.
I phoned the dealer and they didn't want to know, saying it was wear & tear and my £1000.00 top up warranty I had just paid them did not cover these.
Needless to say, they were phoning me 11 months later to try book the annual service, HAB & MOT in and I told them to get stuffed (or other words used) and reminded them of the numerous calls and emails about the above wear & tear of a vehicle I had owned for 1 day and 55miles. I reckon they've lost just shy of £10k in servicing/MOT/Hab and all of the extras we have had installed to the motorhome and all because they couldn't be arsed after the deposit was paid.

I suggest you look up the MD or Directors of the dealership and then contact them to ask for their email address and send them your queries along with the occasions you've tried asking and the response you've received. Half of the time, they will not know that their company is being run like this.

In my view, Twitter is the last resort. It works and stuff gets done as they can't afford lasting bad PR but at the same time, you may kiss goodbye to any goodwill they may give on collection day.
Click to expand...

I’ve given up with trying to contact them, took me over a year to get £217 back from them. 🤷‍♂️ I vote with my feet as well. (y)
 
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As you say, business is busy. That said, you certainly should have had a call back if only to apologise for the delay in returning your call and assurance that they will get back to you as soon as they can.

Just a thought... Were your questions relating to the purchase of the MH or technical questions? If technical it might be worth ringing again and specifying what you need to discuss rather than asking to speak to the salesperson.

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1st van purchase was from Danum Leisure at Askern Doncaster, the following 3 years of ownership I simply couldn't fault them.

2nd van purchase was from Brownhills, i've had it a month just over and it was not without its usual snagging issues but so far Brownhills, including the sales person, sales manager, service staff, receptionist, cafe staff, handover bloke, minibus drivers, security guards have all been superb in the way they have treated us, helped us and gone out of their way to make us happy.

If it carries on i'll be more than impressed with the whole Brownhills setup (y)(y)(y)
 
It sounds about right but it is very short sighted of the dealership. It seems there are quite a number of MH owners like to upgrade quite regularly so you'd think they would want to keep you onside.

(I personally wouldn't as it's just lots of money down the drain - or in the dealers pockets to be more accurate. I just try to get the right one and keep it - same with my cars)
 
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The salesman will be on a basic wage plus commission for any sales he makes. Therefore he has no interest in people already committed to a purchase. That is a job for the aftersales customer services, or service department. He should not be rude, but it is in his own interest to focus on the next sale

We used to find salesfolk happy to chat with current customers, but politely walk away to greet new customers, as they remember many customers can provide repeat business. Currently van stocks are low and the salesmen are very keen to sell what they have to up their income
 
VXman said:
It sounds about right but it is very short sighted of the dealership. It seems there are quite a number of MH owners like to upgrade quite regularly so you'd think they would want to keep you onside.
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I think many m/home sellers (especially sellers of used m/homes) don't expect repeat business except perhaps for accessories if those available online aren't cheaper. Some customers just buy the m/home from wherever the one they want is available - sometimes from hundreds of miles distant and are never likely to return.
 
Why would they worry about repeat buisness, what is the average age of the customers and life expectancy of them. Most will be dead before they need another one

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