Are we being ripped off?

[Diggerdi]

The Dometic grill on our Pilote P650GJ is burning orange and giving off CO. It is under 2.5 years old. We have had a mobile engineer out to it who we found through the MCEA (mobile caravan engineer association) but I'm not really happy with what he is saying. He is not used to dealing with Dometic and said he would usually try blowing compressed air through the jet/burner, but on this one there is no way of doing this as it is sealed. He is now saying the only thing he can do is fit a new jet/burner at a cost of God knows how much, £100+ certainly and we've already paid £50 call out charge! Does this seem reasonable? On a side note, we had no problems whatsoever with the grill (only used for toasting) before the hab check in March. Since then the original CO detector has gone off twice AFTER the grill has been used and turned off. This detector did not have a digital readout on it. We replaced the detector with one with a readout on it and, although the alarm did not sound, it showed 110ppm CO, until we opened the door and rooflight when it went down to 0. I think (a) he doesn't know what he's doing and (b) we are about to be royally ripped off! Your thoughts please.

 

[eddie]

Any thing we fit as a "Dometic Partner" carries a three year warranty, so I can't imagine that the manufacturers fitting Dometic would be able to offer anything less than three years?

Why not contact Dometic and ask them for a local approved Dometic engineer

 

[DavidG58]

Sorry to say but you also appear to have a faulty CO alarm / monitor as well

Unless there is a mute option set which I doubt, it should have gone off at around 15-20 ppm

 

[Diggerdi]

eddie, thanks. I only just thought about the warranty aspect. Was going to check the paperwork next time we go up.

 

[Odd-no-more]

The Dometic grill on our Pilote P650GJ is burning orange and giving off CO. It is under 2.5 years old.

Is it orange or yellow? Orange is normally dirt on the burner or fret yellow is incomplete combustion. An engineer should have known straight away.

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[WillH]

Can't help with your problem but we never use the gas cooker unless a rooflight is open and a window on the first hook.

 

[Diggerdi]

The Ex-Gasman, hmm, good point. I would have said it was yellow, he said orange

 

[Diggerdi]

david, well if ours was, so was the engineer's, as his was sat on the drop down oven door and it didn't go off. I thought it strange that he was using an ordinary domestic CO alarm, thought he would have had a special gadget.

 

[Odd-no-more]

david, well if ours was, so was the engineer's, as his was sat on the drop down oven door and it didn't go off. I thought it strange that he was using an ordinary domestic CO alarm, thought he would have had a special gadget.

He should have had an analyser to check CO and CO2. Are you sure he was a Gas Safe regestered engineer?

 

[DavidG58]

david, well if ours was, so was the engineer's, as his was sat on the drop down oven door and it didn't go off. I thought it strange that he was using an ordinary domestic CO alarm, thought he would have had a special gadget.

Been to look at a new one we have ready for a tenant

Can now see why it didn’t go off, ours are the Kidde ones, there is quite a delay before the alarm sounds ?

Might have expected the engineer to know that though

But yet again I end the day a wiser person ? and I thought I understood more about CO than most ?

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[Stealaway]

Price for gas block - possibly corroded and jet -- which will be the problem.
£65 - (10 mm diameter aluminium jet on its own usually £35)

Its Dometic that ripping you off not the engineer.

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[Misterg]

Sorry to say but you also appear to have a faulty CO alarm / monitor as well

Unless there is a mute option set which I doubt, it should have gone off at around 15-20 ppm

I'm sorry, but that just isn't true. The concentrations and times for CO alarm responses are quite tightly specified in EN 50291 which states (amongst other things) that the alarm MUST NOT sound unless it detects 30ppm CO for at least 2 hours.

The table below shows the required response from CO alarms - from the MAIB report into the tragic death of two people due to CO poisoning on the boat 'Love For Lydia'

(Linky)

If you're seeing a build-up of CO, please take it seriously and spend whatever is necessary to resolve the problem.

 

[DavidG58]

Been to look at a new one we have ready for a tenant

Can now see why it didn’t go off, ours are the Kidde ones, there is quite a delay before the alarm sounds ?

Might have expected the engineer to know that though

View attachment 325722

View attachment 325721

But yet again I end the day a wiser person ? and I thought I understood more about CO than most ?

I'm sorry, but that just isn't true. The concentrations and times for CO alarm responses are quite tightly specified in EN 50291 which states (amongst other things) that the alarm MUST NOT sound unless it detects 30ppm CO for at least 2 hours.

The table below shows the required response from CO alarms - from the MAIB report into the tragic death of two people due to CO poisoning on the boat 'Love For Lydia'

(Linky)

View attachment 325800

If you're seeing a build-up of CO, please take it seriously and spend whatever is necessary to resolve the problem.

I did explain pretty much the same as you a few hours ago ?

It very much endorses the benefit of a display though to avoid too much panic / concern

 

[Misterg]

I did explain pretty much the same as you a few hours ago

I was responding to your original post which, unfortunately, propagated serious misinformation.