Alde not heating water. Help please!

[chenderson1965]

Hi All,

Pretty much the only other irritant on our first trip has been my inability to make the water heating work properly on gas.

I’ve switched on the gas icon and the hot water control is set to 2 of 3. The Apter doesn’t get hot though. If I turn the heating temperature up to a level that makes the heating fire up then the water gets nicely hot.

There’s a setting in one of the menus that allows you to set it as ‘summer’ or ‘winter’ (or to switch this function off). I thought the aunnwrvawtting might be to allow the water to heat without needing the heating on - but it doesn’t seem to help.

I’ve been through the N&B manual (not helpful as it tefers to a Truma system) and the Alde manual (doesn’t have any useful ideas - and no mention at all of the summer/winter options) and neither has solved the problem.

Any ideas?

Thabks

Chris

 

[pappajohn]

Get it to heat water when heating on then turn off the heating circulating pump.
The winter/summer option should turn off the pump.
If memory serves the hot water works on a heat transfer basis from the room heating tank in the boiler.

 

[funflair]

Hi Chris

If you have the heating on as well it needs the pump on "thermo" rather than "continuous" If the heating is OFF it should just work as it obviously works.

Martin

 

[tonka]

May help to post what model Alde you have... 3010 etc..

This any help

World class heating for motorhomes and caravans | Alde UK

Comfortable heating all year round in all weathers. We are a world leading company which developsand produces heating systems for motorhomes and caravans.

www.alde.co.uk

I have the summer / winter option on my panel but buggered if i can find a reference to it anywhere i have looked so far..

 

[chenderson1965]

May help to post what model Alde you have... 3010 etc..

This any help

World class heating for motorhomes and caravans | Alde UK

Comfortable heating all year round in all weathers. We are a world leading company which developsand produces heating systems for motorhomes and caravans.

www.alde.co.uk

Sorry it’s a 3010.

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[chenderson1965]

Hi Chris

If you have the heating on as well it needs the pump on "thermo" rather than "continuous" If the heating is OFF it should just work as it obviously works.

Martin

Thanks Martin. Sorry to be dim but does that mean I need to change the pump setting to make the water work alone then?

 

[funflair]

Hi Chris

If the heating is OFF the water should work OK, the issue with the pump settings is that on "continuous" the pump runs all the time and the thermostat controls the temperature of the boiler so if no heat demand no hot water, when the heating pump is on "thermo" the pump is controlled ON/OFF by the thermostat while the boiler and domestic water are able to heat up.

I think your controls are a bit more sophisticated than ours but the basic principle of the pump operation still applies I believe.

Martin

 

[rb62]

Which control panel do you have?

 

[chenderson1965]

Hi Chris

If the heating is OFF the water should work OK, the issue with the pump settings is that on "continuous" the pump runs all the time and the thermostat controls the temperature of the boiler so if no heat demand no hot water, when the heating pump is on "thermo" the pump is controlled ON/OFF by the thermostat while the boiler and domestic water are able to heat up.

I think your controls are a bit more sophisticated than ours but the basic principle of the pump operation still applies I believe.

Martin

Thanks. That makes sense. It was on Thermo mode so should have been ok. Weirdly, it now seems to be working fine even without the heating and I don’t think I’ve changed anything!

 

[jongood]

have you got 3010 or 3020 Chris

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[chenderson1965]

have you got 3010 or 3020 Chris

3010

 

[hymerman]

Have you checked that it doesn't need just topping up. Mine is a weird underfloor heating arrangement made by Truma, but similar I think to the Aldi, with a filler point in the wardrobe.

 

[chenderson1965]

Have you checked that it doesn't need just topping up. Mine is a weird underfloor heating arrangement made by Truma, but similar I think to the Aldi, with a filler point in the wardrobe.

Yep. Fully topped up.

 

[jongood]

3010

We ve got 3010, as soon as you turn it on it heats the water regardless of heating. But I don't understand where this summer/winter thing comes in, can you photograph screen Chris?

FYI, on ours if you hit the spanner icon, go down arrow a couple of times and then go into service and down again it tells you what the temps and various othr things are doing.

 

[hymerman]

Airlock maybe and needs bleeding.

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[chenderson1965]

We ve got 3010, as soon as you turn it on it heats the water regardless of heating. But I don't understand where this summer/winter thing comes in, can you photograph screen Chris?

FYI, on ours if you hit the spanner icon, go down arrow a couple of times and then go into service and down again it tells you what the temps and various othr things are doing.

It’s behind the ‘Gas’ icon

 

[Southdowners]

Is it the switch to turn the heating on in the gas locker?

 

[funflair]

Well this thread has got me reading, the text below is actually from the 3020 controller instruction and the interesting bit was the "hot water ignore" when it says "volume bar" it means the shower symbol.

Martin

1. No hot water
   • Check that Hot Water Ignore is not activated on the Alde control panel.
   • Check that Continuous pumping is not activated on the Alde control panel.
   • Check for other conflicting settings on the Alde control panel

1. 1. Hot Water Ignore. Volume bar empty. No attempt is made to heat hot water specifically. This saves energy when the fresh water is drained down.

 

[rb62]

 

[tonka]

View attachment 336701
It’s behind the ‘Gas’ icon

Here is the answer.. Had a very fast reply from Alde

"Hello sir,

That setting's for an attached regulator de-icer, an accessory that probably isn't fitted to your vehicle. (They weren't common.)

It might require a Truma-trained service agent to inspect your regulator and tell you if it has a de-icer (aka EisEx) fitted.

Best regards,"

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[Southdowners]

Here is the answer.. Had a very fast reply from Alde

"Hello sir,

That setting's for an attached regulator de-icer, an accessory that probably isn't fitted to your vehicle. (They weren't common.)

It might require a Truma-trained service agent to inspect your regulator and tell you if it has a de-icer (aka EisEx) fitted.

Best regards,"

I thought that it might be the de-icer for the gas locker. We have one on ours but it’s got an icon showing two gas bottles and lines denoting warmth. You put it on when in cold climates.

 

[chenderson1965]

Here is the answer.. Had a very fast reply from Alde

"Hello sir,

That setting's for an attached regulator de-icer, an accessory that probably isn't fitted to your vehicle. (They weren't common.)

It might require a Truma-trained service agent to inspect your regulator and tell you if it has a de-icer (aka EisEx) fitted.

Best regards,"

Wow. Thanks so much. I didn’t expect anyone to go to that trouble!

 

[chenderson1965]

Well this thread has got me reading, the text below is actually from the 3020 controller instruction and the interesting bit was the "hot water ignore" when it says "volume bar" it means the shower symbol.

Martin

1. No hot water
   • Check that Hot Water Ignore is not activated on the Alde control panel.
   • Check that Continuous pumping is not activated on the Alde control panel.
   • Check for other conflicting settings on the Alde control panel

1. 1. Hot Water Ignore. Volume bar empty. No attempt is made to heat hot water specifically. This saves energy when the fresh water is drained down.

Thanks Martin. I can’t see a ‘hot water ignore’ function/option anywhere in the menus. Can you let me know where it lives?

 

[chenderson1965]

Is it the switch to turn the heating on in the gas locker?

Didn’t know I had one! But since the heating comes on ok and the water also (whe. It feels like it), it must be open I guess...

 

[tonka]

Thanks Martin. I can’t see a ‘hot water ignore’ function/option anywhere in the menus. Can you let me know where it lives?

Re read his post. It's not an option as in that it states those words. There is a shower symbol and it has a sliding scale like on a volume control. It will do, off, nothing on scale. Normal operation is half way and boost mode is all the gradient coloured in. Hope that makes sense. ?

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[funflair]

Thanks Martin. I can’t see a ‘hot water ignore’ function/option anywhere in the menus. Can you let me know where it lives?

Just on the 3020 possibly, it's the water temperature boost but you can reduce it to Zero.

Martin

 

[jongood]

Chris that is to turn the ice ex on , which yoursprobably has got mine has

To turn the hot water on with gas use the flame symbol which is the last symbol on the first screen and then if you make sure the temperture setting at the top is lower than ambient the heating won't come on.

 

[chenderson1965]

Chris that is to turn the ice ex on , which yoursprobably has got mine has

To turn the hot water on with gas use the flame symbol which is the last symbol on the first screen and then if you make sure the temperture setting at the top is lower than ambient the heating won't come on.

Thanks. That’s what I was doing (including the setting that Martin pointed out) but it didn’t seem to work - and now does. All’s well that ends well. Fingers crossed that it stays that way!