ADAC Repatriation to UK ... official reply

[Phill D]

a few weeks ago there was a thread regarding the costs of repatriation of a motorhome / vehicle to the UK on not being able to be repaired while in europe. there were cost limits imposed of around £5000.

then there was a suggestion that ADAC had not only stopping membership from the UK ( unless existing member ) but they would no longer repartriate vehicles from Europe to the UK.

as a result i emailed their customer services and asked the question.. they did confirm a full list of what is covered. BUT, Below is a translation of the relevant part of the reply:-

We would be happy to inform you about the benefits of your membership. Find on the following page

An overview.

You can keep your ADAC Plus membership even if you live abroad.

Critical for the service invoices is the address reported in the membership. If your foreign

The place of residence is registered, the services are also provided there.

The protected vehicle is in accordance with § 20 of the conditions for the ADAC Plus membership

transported back to the member's place of residence by an ADAC contractor if it is due to

a breakdown or accident is no longer roadworthy, and

a. the damage was determined by a workshop;

b. there is no total loss

 

[KUSKUS]

I had a letter last year telling me that Recovery to the UK was no longer available although will still respond to a breakdown anywhere in Europe and recover to a local gge Also they are not taking on any new members that do not have an address in Germany so I suppose they changed the rules some but I still keep my ADAC going for breakdowns and all the assistance that comes with it and just renewed mine in November and got a gold card for 10 years membership!!!!!

Sorry still confused "flatpackchicken " letter states they will no longer recover .
I emailed them but haven't had a reply, tried phoning , not answering .
Cant see the point of renewing if they wont recover back to uk

 

[Phill D]

when i emailed them i had a immediate holding reply with a reference number, that was a few weeks ago. today i had a reply stating my reference number with the above information.

if you want i will post the whole email in German and you can see for yourself.

i guess the point of renewing is that is massively better cover than anything else available in the UK and for a better price.

 

[Phill D]

here you go.... i do not know what was sent to others all i can go by is what came today..

Herren Philip D*********
**
GROSSBRITANNIEN

Nicole Fischer
Mitgliedschaft und Versicherungen
Tel. (0 89) 76 76 66 32
Fax (0 89) 76 76 57 79
E-Mail: service2@adac.de
Mitglieds-Nr. 466800163
11.02.2020 / gks-CM01
ADAC e.V. - Mitgliedschaft + Versicherungen - 81360 München

Sehr geehrter Herr D***,
vielen Dank für Ihre Nachricht.
Wir informieren Sie gern über die Leistungen Ihrer Mitgliedschaft. Auf der folgenden Seite finden
Sie eine Übersicht.
Auch mit ausländischem Wohnsitz können Sie Ihre ADAC Plus-Mitgliedschaft behalten. Entscheidend
für die Leistungsabrechnungen ist die in der Mitgliedschaft gemeldete Adresse. Wenn Ihr ausländischer
Wohnsitz eingetragen ist, werden die Leistungen auch dorthin erbracht.
Das geschützte Fahrzeug wird gemäß § 20 der Bedingungen für die ADAC Plus-Mitgliedschaft
durch einen ADAC Vertragspartner zum Wohnsitz des Mitglieds zurück transportiert, wenn es aufgrund
einer Panne oder eines Unfalles nicht mehr fahrbereit ist, und
a. der Schaden wurde durch eine Werkstätte festgestellt;
b. es liegt kein Totalschaden nach § 1 Nr. 7 vor;
c. bei einem Schaden in Deutschland kann das geschützte Fahrzeug auch am Tag nach dem
Schaden nicht wieder fahrbereit gemacht werden;
d. bei einem Schaden im Ausland wurde das geschützte Fahrzeug so schwer beschädigt, dass
eine Instandsetzung im Umkreis von 50 km vom Schadenort innerhalb von 3 Werktagen nicht
durchführbar ist und ein Ersatzteilversand nach § 22 nicht ausreicht.
Bei einem Schaden in Deutschland, der zu einem Fahrzeugtransport nach § 20 führt, werden Sie
und die berechtigten Insassen zusammen mit dem geschützten Fahrzeug durch einen ADAC Straßendienstpartner
zu Ihrem Wohnsitz in Deutschland gebracht.
Bitte haben Sie jedoch Verständnis dafür, dass wir zu hypothetischen Schadensfällen keine konkreten
Leistungszusagen geben können. Bei jedem eingetretenen Schaden wird speziell auf die
notwendigen Hilfsmaßnahmen eingegangen und im Rahmen der Bedingungen Leistung und Hilfe
erbracht.
...

 

[KUSKUS]

my translation is a bit different from yours
. Dear Mr. D***, thank you very much for your message. We will be happy to inform you about the benefits of your membership. On the following page you will find an overview. You can also retain your ADAC Plus membership if you are a foreign resident. The address reported in the membership is decisive for the performance statements. If your foreign residence is registered, the services will also be provided there. In accordance with Section 20 of the terms and conditions for ADAC Plus membership, the protected vehicle will be transported back to the resident of the member by an ADAC contractual partner if it is no longer ready to drive due to a breakdown or accident, and a. the damage has been caused by a workshop has been identified; b. there is no total damage in accordance with Section 1 No. 7; c. in the event of damage in Germany, the protected vehicle cannot be re-used on the day after the damage; d. in the event of damage abroad, the protected vehicle was ...

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[Mikeco]

I translated the full ADAC plus membership details a few months ago and it clearly says that your vehicle will be repatriated to your home domain, it also refers to personal repatriation if necessary due to illness but this is limited to a 92 day period.

 

[Phill D]

I agree you German is probably better than my google translate.

but unless i am missing something it still says recovery to back to your residence.

 

[Mikeco]

I agree you German is probably better than my google translate.

but unless i am missing something it still says recovery to back to your residence.

I only used Google translate but it was enough to get the message over.

 

[Phill D]

it is clear on their web pages but it was the suggestion that recovery back to the UK for UK members was no longer covered.

my reading of this official response direct from ADAC is that repatriation of your vehicle back to the UK is covered.

they have also quoted their T&C's which say it is covered.

from this response I am personally satisfied that my vehicles are covered as i expected.

 

[KUSKUS]

well i have to make a decision soon but it covers me for two cars and the motorhome plus european breakdown and all the rest , amazing value for money.

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[Riverbankannie]

Doesn't it all depend on the definition of “total loss” ? In insurance terms that could be that estimated repairs are more than the current value.

 

[Phill D]

Doesn't it all depend on the definition of “total loss” ? In insurance terms that could be that estimated repairs are more than the current value.


I believe it means if it were damaged beyond repair or damaged beyond economical repair i.e. the vehicle is a write off.

 

[flatpackchicken]

it is clear on their web pages but it was the suggestion that recovery back to the UK for UK members was no longer covered.

my reading of this official response direct from ADAC is that repatriation of your vehicle back to the UK is covered.

they have also quoted their T&C's which say it is covered.

from this response I am personally satisfied that my vehicles are covered as i expected.

Unfortunately I am away so cannot get to my ADAC paperwork, but the translations are good but it’s the way they write it. They are saying that No1, Whilst in YOUR Home country and to your address recovery will be offered as per the terms as normal,
and No2 Whilst in Germany recovery will be offered to YOUR German address, So recovery only to your home address whilst in your own country !!!!!!! My letter definitely stated that recovery ONLY from anywhere in Europe to my UK address was no longer available as recovery from anywhere in Europe must be to a German address !!!!
Hope this makes sense, so don’t rely on what you think you have and you get let down when you most need it !!!!!!!!!!
It is ONLY the recovery from Europe back to the UK that is no longer allowed, but every part of the ADAC is still covered including breakdown and recovery to a local garage in the country your in. ADAC is still worth every penny to be covered in everything else they cover but just excludes recovery back to the UK.

 

[gus-lopez]

Unfortunately I am away so cannot get to my ADAC paperwork, but the translations are good but it’s the way they write it. They are saying that No1, Whilst in YOUR Home country and to your address recovery will be offered as per the terms as normal,
and No2 Whilst in Germany recovery will be offered to YOUR German address, So recovery only to your home address whilst in your own country !!!!!!! My letter definitely stated that recovery ONLY from anywhere in Europe to my UK address was no longer available as recovery from anywhere in Europe must be to a German address !!!!
Hope this makes sense, so don’t rely on what you think you have and you get let down when you most need it !!!!!!!!!!
It is ONLY the recovery from Europe back to the UK that is no longer allowed, but every part of the ADAC is still covered including breakdown and recovery to a local garage in the country your in. ADAC is still worth every penny to be covered in everything else they cover but just excludes recovery back to the UK.

they recovered me from France to Spain las year ?

 

[flatpackchicken]

they recovered me from France to Spain las year ?

I think from memory and that ain’t good anymore lol that the European recovery side was ending in October/November 2019 !!!!!!!!
mão when did you get recovered !!!!!!!

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[gus-lopez]

I think from memory and that ain’t good anymore lol that the European recovery side was ending in October/November 2019 !!!!!!!!
mão when did you get recovered !!!!!!!

That moght be why. Broke down June 17th & they recovered back in first wek of July.

 

[busby]

Unfortunately I am away so cannot get to my ADAC paperwork, but the translations are good but it’s the way they write it. They are saying that No1, Whilst in YOUR Home country and to your address recovery will be offered as per the terms as normal,
and No2 Whilst in Germany recovery will be offered to YOUR German address, So recovery only to your home address whilst in your own country !!!!!!! My letter definitely stated that recovery ONLY from anywhere in Europe to my UK address was no longer available as recovery from anywhere in Europe must be to a German address !!!!
Hope this makes sense, so don’t rely on what you think you have and you get let down when you most need it !!!!!!!!!!
It is ONLY the recovery from Europe back to the UK that is no longer allowed, but every part of the ADAC is still covered including breakdown and recovery to a local garage in the country your in. ADAC is still worth every penny to be covered in everything else they cover but just excludes recovery back to the UK.

Not how i read it or was told when i renewed last..Was told recovery back to uk from anywhere ..BUSBY.

 

[flatpackchicken]

Not how i read it or was told when i renewed last..Was told recovery back to uk from anywhere ..BUSBY.

Well let’s hope I am totally wrong and misread my letter !!!!!!!! Let’s just hope we don’t have to put it to the test !!!!!!!!!!!

 

[Gellyneck]

This is what I got from Google Translate (and my interpretation as to what it is saying)-
Dear Mr. D ***,
Thank you for your message.
We would be happy to inform you about the benefits of your membership. You will find an overview on the following page.
You can keep your ADAC Plus membership even if you live abroad. The address reported in the membership is decisive for the service invoices. If your foreign place of residence is registered, the benefits will also be provided there. (You can renew your membership if a current member who resides external to Germany. Invoices will be sent to your registered address. The same membership benefits will be provided in your country of residence)
The protected vehicle will be transported back to the member's place of residence by an ADAC contract partner in accordance with § 20 of the conditions for the ADAC Plus membership if it is no longer ready to drive due to a breakdown or an accident, and (the vehicle will be transported back to your place of residence if)
a. the damage was determined by a workshop; (damage confirmed by an appropriate workshop)
b. there is no total loss according to Section 1 No. 7; (the vehicle is not a total loss \ write-off)
c. in the event of damage in Germany, the protected vehicle cannot be made ready to drive again the day after the damage; (repatriation will commence within 24 hours if within Germany to a German place of residence)
d. in the event of damage abroad, the protected vehicle was damaged so severely that a repair within 50 km from the damage location cannot be carried out within 3 working days and a dispatch of spare parts according to § 22 is not sufficient. (repatriation will commence within 72 hours if outwith Germany and a repair cannot be effected within 50km of the vehicles - there could be some confusion around this as does it only mean to Germany but think this is over-ridden by the above statement on "place of residence")
In the event of damage in Germany that results in vehicle transportation in accordance with Section 20, you and the authorized occupants will be brought to your place of residence in Germany together with the protected vehicle by an ADAC road service partner. (occupants will also be transported if damage occurred in Germany - says nothing about if elsewhere?)
Please understand, however, that we cannot give specific benefits under hypothetical claims. For every damage that has occurred, the necessary auxiliary measures are dealt with specifically and benefits and assistance are provided within the framework of the conditions.

 

[Onemanandhisdog]

It has always amazed me why they would swallow up to £5,000 of repatriation costs for something that could be fixed locally. Motorhomes are generally on common base vehicles, there are main dealers for all the marques in europe, so if you blew a head gasket, for instance, would they repatriate just because you wanted your normal UK garage to do the work?

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[Mikeco]

I think from memory and that ain’t good anymore lol that the European recovery side was ending in October/November 2019 !!!!!!!!
mão when did you get recovered !!!!!!!

I don’t believe that is the case, my interpretation of the full ADAC Plus conditions tells me that if necessary repatriation back to your home domain is included although getting any repairs done at a local garage would probably be the preferred option.

 

[flatpackchicken]

I found this letter from another club post re ADAC and I remember getting thus one Ali g with another one regarding recovery but cannot find it grrrrr Anyway you can see that they have cancelled all the insurance medical cover from September 2019 and this was the date about the recovery to but alas no joy on it but here is the letter below

For anyone who received a registered lett from ADAC recently, below is a translation.
The gist of the letter is that ADAC is ending the health and sickness cover add-on to their roadside assistance cover for members not domiciled in Germany with effect from 20/09/2019.
However, existing members with roadside assistance cover will remain able to continue renewing that cover.

IRELAND MEMBER LICENSE Member No xxxxxxx 08.08.2018-mss-op-AK44 Termination ADAC Foreign Healthcare
Dear Mr. xxxxxxx, As you may expect from our public announcements, ADAC is focusing its mobility services, especially on its more than 20 million in Germany resident members in order to provide them with optimal offers and services worldwide.
In light of the ever-increasing complexity of the legal requirements that need to be met in relation to providing services to members residing abroad, ADAC has once again made a clear focus on domestic members known core market. Since the ADAC insurance companies also address their services to these groups of people, we will no longer be able to maintain insurance cover against policyholders domiciled abroad. We therefore ask for your understanding.
Regrettably, we therefore have to reimburse ADAC Overseas Health Cover, which is registered with ADAC-Schutzbrief Versicherungs-AG (now known as ADAC Insurance AG), from close.
Unfortunately, we have to terminate your ADAC Overseas Health Cover contracted with ADAC-Schutzbrief Versicherungs-AG (now operating under ADAC insurance AG) at the end of the insurance year, on 20.09.19. After this time, there is no longer any insurance cover for ADAC insurance AG.
Nonetheless, you can continue to remain protected in the context of a membership in the form of benefits such as road assistance.
If your main residence is in Germany and does not correspond to the address given above, please let us know the address of your principal place of residence in Germany. Please understand that if you have several ADAC insurances, you will receive multiple copies for technical reasons. For questions we are happy to help. Best regards, James Wallner CEO Stefan Daehne Board

 

[Phill D]

I agree i am looking at this from a positive viewpoint....

but what i dont get ....... if the Conditions for UK members on this particular point had changed, then why have they quoted to me T&Cs that specifically says it is covered. ( given certain circumstances which are the same to all members )

Surely it was easier for them to point me at correspondence that already existed that said simply; Repatriation to the UK is no longer covered since a given date..

I would have expected any significant changes in T&Cs that effected any group of members to have been sent to the individual member concerned.
There has only ever been 1 communication regarding changes that has come my way and that was regarding changes to coverage of the regular magazine. that it was no longer viable to send out to UK members and therefore is stopped.

So those of us who can renew our ADAC cover have a choice to make... Renew or Not!!

rightly or wrongly .... I choose to believe that from the correspondence that i have been sent by ADAC that the specific point I inquired about is covered.

 

[busby]

I agree i am looking at this from a positive viewpoint....

but what i dont get ....... if the Conditions for UK members on this particular point had changed, then why have they quoted to me T&Cs that specifically says it is covered. ( given certain circumstances which are the same to all members )

Surely it was easier for them to point me at correspondence that already existed that said simply; Repatriation to the UK is no longer covered since a given date..

I would have expected any significant changes in T&Cs that effected any group of members to have been sent to the individual member concerned.
There has only ever been 1 communication regarding changes that has come my way and that was regarding changes to coverage of the regular magazine. that it was no longer viable to send out to UK members and therefore is stopped.

So those of us who can renew our ADAC cover have a choice to make... Renew or Not!!

rightly or wrongly .... I choose to believe that from the correspondence that i have been sent by ADAC that the specific point I inquired about is covered.

There are always gloomy rumours about ADAC. Think last year someone posted they would not be renewing non German membership,,think another said no breakdown cover in UK..Don't know how they occur. BUSBY.

 

[flatpackchicken]

There are always gloomy rumours about ADAC. Think last year someone posted they would not be renewing non German membership,,think another said no breakdown cover in UK..Don't know how they occur. BUSBY.

Agreed, and I think ADAC is very good for what we pay for it and all the other things that ADAC provide. I have been with ADAC now for 10 years and have a gold member Card. Best breakdown company in Europe I think

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[gus-lopez]

I found this letter from another club post re ADAC and I remember getting thus one Ali g with another one regarding recovery but cannot find it grrrrr Anyway you can see that they have cancelled all the insurance medical cover from September 2019 and this was the date about the recovery to but alas no joy on it but here is the letter below

For anyone who received a registered lett from ADAC recently, below is a translation.
The gist of the letter is that ADAC is ending the health and sickness cover add-on to their roadside assistance cover for members not domiciled in Germany with effect from 20/09/2019.
However, existing members with roadside assistance cover will remain able to continue renewing that cover.

IRELAND MEMBER LICENSE Member No xxxxxxx 08.08.2018-mss-op-AK44 Termination ADAC Foreign Healthcare
Dear Mr. xxxxxxx, As you may expect from our public announcements, ADAC is focusing its mobility services, especially on its more than 20 million in Germany resident members in order to provide them with optimal offers and services worldwide.
In light of the ever-increasing complexity of the legal requirements that need to be met in relation to providing services to members residing abroad, ADAC has once again made a clear focus on domestic members known core market. Since the ADAC insurance companies also address their services to these groups of people, we will no longer be able to maintain insurance cover against policyholders domiciled abroad. We therefore ask for your understanding.
Regrettably, we therefore have to reimburse ADAC Overseas Health Cover, which is registered with ADAC-Schutzbrief Versicherungs-AG (now known as ADAC Insurance AG), from close.
Unfortunately, we have to terminate your ADAC Overseas Health Cover contracted with ADAC-Schutzbrief Versicherungs-AG (now operating under ADAC insurance AG) at the end of the insurance year, on 20.09.19. After this time, there is no longer any insurance cover for ADAC insurance AG.
Nonetheless, you can continue to remain protected in the context of a membership in the form of benefits such as road assistance.
If your main residence is in Germany and does not correspond to the address given above, please let us know the address of your principal place of residence in Germany. Please understand that if you have several ADAC insurances, you will receive multiple copies for technical reasons. For questions we are happy to help. Best regards, James Wallner CEO Stefan Daehne Board

I wonder why all non German domiciled members haven't received one ? I've only ever had the "no more magazine" letter. Then again I wanted it stopped anyway.

 

[flatpackchicken]

I wonder why all non German domiciled members haven't received one ? I've only ever had the "no more magazine" letter. Then again I wanted it stopped anyway.

yes very strange!!!!!! Maybe they sent out Letters 18 months before members renewed due date but changed there mind halfway through as brexit changed!!!!!!!

 

[chaser]

Why does everyone persevere with ADAC and then worry about if it works, there are loads of breakdown things that are British.

 

[romany]

Why does everyone persevere with ADAC and then worry about if it works, there are loads of breakdown things that are British.

That's what I was wondering

 

[gus-lopez]

Why does everyone persevere with ADAC and then worry about if it works, there are loads of breakdown things that are British.

A ,because it is probably the best.
B it works when you need it & is efficient.
You cannot get anything remotely like it covering you & partner for any vehicle you are in, not just driving, for 109€ .
The medical cover including air repatriation cannot be bettered.
I maintain my membership even though I have exactly the same coverage included in my Spanish vehicle insurance ( legally required here) .I thought the breakdown cover was spain only but it turns out to be for the whole EU including, still, the UK.

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