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I would appreciate any honest first hand experience of Ace (Swift) motorhomes, there is an '09 Ace Adventurer 635 EK for sale locally and it looks quite good.
Is there anything I ought to know about these vans?
on the design level, not bad vans at all, but let down by build quality and quality control. oh and the [HI]worst aftersales service you will experience[/HI]
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I have an 09 Swift Voyager 635ek it goes for a service and hab check next week. I beleive its the same design as an Ace Adventure. I have owned it since August last year and to be honest I am very pleased with it,s performance, it is a 5 berth but I travel solo with 2 dogs so there is plenty of room.
I have been put off when I read over and over again about Swift floors going soggy I just hope that when the hab check is done next week mine will be ok.
Previously I owned a Mercedes Compass Commodore. I sold it at a loss because of the damp it had inccurred. It has now been restored by the new owner who had the knowledge, time, and money to put it right.
The moral, I do believe all vans can be effected by water ingress.
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also with the greatest respect peter I am not referring to any particular dealer, more the swift attitude to problems. I am not the only EX customer of swift who had major problems that swift refused to authorise the dealer to fixWith respect it depends on which dealer you bought it from, we did not have any problems with our warranties
Peter
From what I have read and from first head experience you need to check the following
Check if underside has a PVC /plastic film (these seem to cause most problems but think 09 was newer black paint)
Check all 4 corners (underneath) for soft plywood
Check along the sides (underneath) as on some models the side skirts were not sealed properly and water got in and sat on the bottom ledge and soaked into the floor
Also check under any lookers under the seats
Other problem area seems to be around the habitation step area
Most ace/swift problems seem to have been caused by poorly sealed side skirts and as the underside is not checked at habitation checks its only found when its too late
Hopefully all will be well
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Had I purchased from you [HI]I am sure you would have done all you could to fix problems.[/HI] but when a whole roof is loose and vibrated in the wind causing leaks I am sure you would of chased swift for authorisation to sort it. swift sent an supposed engineer out to view my problem van and their claim was they are all like that and its within manufacturing tolerance. not good for customer service or after sales support. or would you disagree?
Well Peter, you dont own Marquis, or things would be much better there too. It was a brand new swift lifestyle purchased back in 2004. I took legal advice regarding rejecting it and priced up the potential legal costs. as i was undergoing lifechanging surgery at the time we chose to cut our losses and sold it on at a loss with under 2k on the clock. very much a shame really as it was a show special edition with various extras, and we really liked the layout and colours etc. just couldn't be doing with a protracted legal battle with a useless dealership and worse manufacturer. my solicitor told me I had an excellent case but it could take a year or more to settle in court.If your van was like that and we had supplied it as a new vehicle and a converter refused to sort it, I am sure we would have rejected it as unfit for purpose but I do not know the history of the van or its model so cannot comment.
When we have had a problem with a van, we have never had to get 'heavy' with Swift to get a problem solved, maybe my workshop know what they are doing!
Peter
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Well Peter, you dont own Marquis, or things would be much better there too. It was a brand new swift lifestyle purchased back in 2004. I took legal advice regarding rejecting it and priced up the potential legal costs. as i was undergoing lifechanging surgery at the time we chose to cut our losses and sold it on at a loss with under 2k on the clock. very much a shame really as it was a show special edition with various extras, and we really liked the layout and colours etc. just couldn't be doing with a protracted legal battle with a useless dealership and worse manufacturer. my solicitor told me I had an excellent case but it could take a year or more to settle in court.
since then I wont buy any swift group vans and going by the continuing bad press they get from other dissatisfied customers, it seems that is a sensible decision
buying any motorhome is a risk, even though it shouldn't be. can you imagine any other product in the same price bracket being sold with such a poor level of quality control. clearly there are a few ethical dealerships about including your own. however some others seem happy to take money from customers and give them little support or even a decent PDI to make the process of spending a small fortune a pleasant experience
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Well done Longdog, we are near you, so if you need any help or a mini meet, give us a shout. :thumb: