So, the mattress in our Bailey has collapsed. Ok, ok, cue the ribald responses! Anyhoo....contacted Bailey to be told it was out of warranty as the company who make them (Belfield Furnishings) only give a 3 year warranty. But, I pointed out, the label says 'domestic quality' and I'd not be happy if the mattress in my bedroom collapsed after only 3 years, and that's with constant use, which the one in the motorhome doesn't get! So I'm sent away with 'contact your retailer'.
We have been dealing with our retailers for nearly 12 years and are generally on good terms. Even though the mattress is out of warranty they offer to go halves on a replacement which I thought was generous. A replacement was ordered through Bailey then and there (6th June) and we were told it would arrive on the 22nd. Excellent, we said. Due to travel to France et al on 10th July, will be away 7 weeks, need to be able to sleep comfortably! Did it arrive? Well you will have guessed from the title of this thread that no, it didn't. The dealers contacted Bailey, who contacted Belfield, who said "Oooops, missed off the order. Will get on it." No delivery date available. Ah, we said, but we are due to go away soon! Fear not, we are told, you will have it.
Getting uncomfortably close to departure and no mattress. I ring the dealers. They keep getting promised a call back, nothing. Bailey wouldn't talk to me, I'm not a dealer. I email the CEO...(thanks for the idea @ShiftZZ !) no reply. I email every damn person with any links whatsoever to Bailey....hurrah! A reply! We will get someone to ring you....I'm still waiting.
Finally!!! I manage to get hold of Lisa in Bailey customer services. A lovely lady. She informs me that our dealers have ordered the WRONG mattress, it's for a newer model and won't fit ours. I DON'T CARE! I'm so desperate I'll make the bloody thing fit. But will it be here before we go? She'll check.....yes, it will be delivered to your dealers tonight, you should have it tomorrow (today).
And so we wait.......will it arrive? Can we make it fit? Will I make it to teatime without having a nervous breakdown/killing someone?
Watch this space......
We have been dealing with our retailers for nearly 12 years and are generally on good terms. Even though the mattress is out of warranty they offer to go halves on a replacement which I thought was generous. A replacement was ordered through Bailey then and there (6th June) and we were told it would arrive on the 22nd. Excellent, we said. Due to travel to France et al on 10th July, will be away 7 weeks, need to be able to sleep comfortably! Did it arrive? Well you will have guessed from the title of this thread that no, it didn't. The dealers contacted Bailey, who contacted Belfield, who said "Oooops, missed off the order. Will get on it." No delivery date available. Ah, we said, but we are due to go away soon! Fear not, we are told, you will have it.
Getting uncomfortably close to departure and no mattress. I ring the dealers. They keep getting promised a call back, nothing. Bailey wouldn't talk to me, I'm not a dealer. I email the CEO...(thanks for the idea @ShiftZZ !) no reply. I email every damn person with any links whatsoever to Bailey....hurrah! A reply! We will get someone to ring you....I'm still waiting.
Finally!!! I manage to get hold of Lisa in Bailey customer services. A lovely lady. She informs me that our dealers have ordered the WRONG mattress, it's for a newer model and won't fit ours. I DON'T CARE! I'm so desperate I'll make the bloody thing fit. But will it be here before we go? She'll check.....yes, it will be delivered to your dealers tonight, you should have it tomorrow (today).
And so we wait.......will it arrive? Can we make it fit? Will I make it to teatime without having a nervous breakdown/killing someone?
Watch this space......