After years of reading about Brownhills shortcomings, we still ended up having a look at what they had to sell.
We were hooked when we discovered a huge selection of vans and a van that ticked all of our boxes, curses!
We returned to our 100 miles away downfall and bought a van; what were we doing?
The support and facilities offered seemed far too good to be true, from anyone, let alone Brownhills. Sarah, the poor soul dedicated to us was the perfect salesperson; nothing seemed too much trouble.
Admittedly our long planned for introduction to our new van, became a bit too hurried due to unforeseen circumstances but as we stayed overnight we were pleased to see the chap back again at around 8 the next morning to complete his hand over.
As we were buying second hand, when morning arrived we had discovered a few things we were not entirely happy about.
Our new van was taken away to the workshops leaving us with our old van and the Brownhills Club facilities, membership was automatic as we had bought a van from them. The facilities include indoor swimming pool, Sauna, Jacuzzi, exercise bikes, a reading / TV room and some of the best showers any camper could wish for. We were booked in with free hook-up for a couple of nights but could have enjoyed staying longer. As the camping is free for up to around 30 vans. There are loads more good things and a few thoughts the other way.
Workmanship is excellent but fairly expensive and we possibly ordered more transfer and additions than we should but not only did we both leave Brownhills praising their virtues but even at 200 mile round trip, we will return.
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Brownhills after sales service excellent!
- 5/5, 5 out of 5, reviewed Nov 18, 2018
- Approx date of transaction:
- October 2016
We purchased our six months old Auto-Trail Delaware from Brownhills in October 2016 after some very good advice from one of their sales staff, David, at the NEC show.
David also guided us through the purchasing minefield and, I am sure, led me to the best option for us.
In hindsight we were very grateful to Gary who gave us a very thorough handover and insisted that we read all the documents when we got home. This resulted in a irregularity with the warranty documents (that could have had very serious repercussions for us) being sorted.
I have had a few small issues since buying the Motorhome - rear minor light, waste water warning indicator, minor surface cracking at the rear, my ignorance re: the fitted Gaslow system - and I was grateful for Shaun’s advice and patience. The issues have been dealt with and they were able to arrange damage to be repaired caused by my clumsy bike removal.
I would definitely recommend this dealer.jackok2 likes this.
Urgent Warranty Work
- 5/5, 5 out of 5, reviewed Aug 19, 2018
- Approx date of transaction:
This will be my 2nd review of brownhills as i will always praise the good as well as the bad. My other review was not a kind one but this one is the opposite based on a recent event. Quite often i only hear bad things about this company but if they do something good then this should also be reviewed.
We had planned a trip north for some weeks, we were due to leave Thursday evening 16 August and travel up to Newark (not to see brownhills) but to use their club and stay for free for a few days as we had an appoinment in Chesterfield the following day.
On checking the MH Wednesday afternoon, i opened the garage door and the water was everywhere, it was as high as the lip on the garage (about 3inches). I had only filled it up the day before to about 35% (thats about 100litres on ours as it hold 300litres). Called Brownhills ( my MH is still under warranty) and explained my problem and how it was an emergency and it just so happened we were travelling up to their site anyway and could they fit us in. Well to my surprise Sarah (customer service rep) could not of been more helpful, she simply said no problem just come in and see us when you arrive and we will fit you in. Now i dont know if they fitted me in because of my past issues with them (see my other thread / review), i am hoping that they have now changed the way they work and are more accommodating. I have certainly seen others who have been told they cant see them and it would be months before they could. We popped in and left the MH with them, i had already sent them a pic of where the leak was, the screw cap that screws into the tank was obtruding at the bottom. There is one either side of my tank and it looked as though it had been cross threaded. It has lasted 16 months as is as i have never touched it, we went off for a few hours in the car and got a call couple of hours later to say all done and parked in the overnight bays. They had even filled it up to 50% to save me doing it. I know this is probably something simple but to me it was a major issue seeing all that water everywhere. They checked the area and replaced the screw cap with a brand new one, i know as it is a different colour to the old one, and of course no more leaking.
So on this event i have nothing but praise for them.
Motorhome Dealer Details
Welcome to Brownhills - The UK's Largest Motorhome Retailer. We offer an extensive range of new and used motorhomes. Our friendly, knowledgeable staff are ready to spend time getting to know your individual requirements and will help you make the right choice from our wide selection of motorhomes to suit your personal needs.
The Brownhills development alongside the A1 / A46 Junction at Newark in Nottinghamshire is a state of the art facility catering for all your motorhome needs.
Our 10.5 acre site includes a 30,000 square feet showroom displaying 60 motorhomes, a 25 bay workshop operating 6am - 6pm 7 days a week, a Parts Department, Accessory Shop and Bistro.
Our unique Club Brownhills allows our members to enjoy free overnight stays with electric hook up, use of our leisure facilities including swimming pool as well as attend our on-site weekend entertainment events.
Brownhills has over 250 motorhomes on site for sale, including 60 in the UK’s largest showroom allowing for viewing whatever the weather. The stock is constantly changing ensuring there’s always new stock to peruse.
Brownhills represents the leading motorhome manufacturers not just in the UK but also in Europe. We’re proud to stock Adria, Autocruise, Auto-Trail, Bessacarr, Rapido, Swift, Tribute and Elddis models – including our exclusive Evolution range.
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