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Brownhills Motorhomes

3.6/5, 3.6 from 18 reviews
Brownhills.png
Reviews Summary
7
 
39%
3
 
17%
2
 
11%
3
 
17%
3
 
17%
Overall Rating:
3.6/5,
Initial Impression:
3.83/5,
Helpfullness and Attitude:
3.78/5,
Handover:
4/5,
Dealer Trustworthiness:
3.18/5,
Aftersales Service:
3/5,
  1. rosalan
    Brownhills....Angels or Devils
    5/5, 5 out of 5, reviewed Apr 13, 2019
    Approx date of transaction:
    April 2019
    After years of reading about Brownhills shortcomings, we still ended up having a look at what they had to sell.
    We were hooked when we discovered a huge selection of vans and a van that ticked all of our boxes, curses!
    We returned to our 100 miles away downfall and bought a van; what were we doing?
    The support and facilities offered seemed far too good to be true, from anyone, let alone Brownhills. Sarah, the poor soul dedicated to us was the perfect salesperson; nothing seemed too much trouble.
    Admittedly our long planned for introduction to our new van, became a bit too hurried due to unforeseen circumstances but as we stayed overnight we were pleased to see the chap back again at around 8 the next morning to complete his hand over.
    As we were buying second hand, when morning arrived we had discovered a few things we were not entirely happy about.
    Our new van was taken away to the workshops leaving us with our old van and the Brownhills Club facilities, membership was automatic as we had bought a van from them. The facilities include indoor swimming pool, Sauna, Jacuzzi, exercise bikes, a reading / TV room and some of the best showers any camper could wish for. We were booked in with free hook-up for a couple of nights but could have enjoyed staying longer. As the camping is free for up to around 30 vans. There are loads more good things and a few thoughts the other way.
    Workmanship is excellent but fairly expensive and we possibly ordered more transfer and additions than we should but not only did we both leave Brownhills praising their virtues but even at 200 mile round trip, we will return.
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    4.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Would you use this company again?:
    Yes
    One member found this helpful.
    1. Lanerboy
      Wait and see if you feel the same about them in 18 months I didn't
    2. Conal
      Two and a half years on we still think they give a very good service, especially for warranty issues
      rosalan likes this.
  2. Conal
    Brownhills after sales service excellent!
    5/5, 5 out of 5, reviewed Nov 18, 2018
    Approx date of transaction:
    October 2016
    We purchased our six months old Auto-Trail Delaware from Brownhills in October 2016 after some very good advice from one of their sales staff, David, at the NEC show.
    David also guided us through the purchasing minefield and, I am sure, led me to the best option for us.
    In hindsight we were very grateful to Gary who gave us a very thorough handover and insisted that we read all the documents when we got home. This resulted in a irregularity with the warranty documents (that could have had very serious repercussions for us) being sorted.
    I have had a few small issues since buying the Motorhome - rear minor light, waste water warning indicator, minor surface cracking at the rear, my ignorance re: the fitted Gaslow system - and I was grateful for Shaun’s advice and patience. The issues have been dealt with and they were able to arrange damage to be repaired caused by my clumsy bike removal.
    I would definitely recommend this dealer.
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Aftersales Service:
    5.00/5,
    Would you use this company again?:
    Yes
    jackok2 likes this.
  3. zac
    Urgent Warranty Work
    5/5, 5 out of 5, reviewed Aug 19, 2018
    Approx date of transaction:
    08/2018
    This will be my 2nd review of brownhills as i will always praise the good as well as the bad. My other review was not a kind one but this one is the opposite based on a recent event. Quite often i only hear bad things about this company but if they do something good then this should also be reviewed.

    We had planned a trip north for some weeks, we were due to leave Thursday evening 16 August and travel up to Newark (not to see brownhills) but to use their club and stay for free for a few days as we had an appoinment in Chesterfield the following day.

    On checking the MH Wednesday afternoon, i opened the garage door and the water was everywhere, it was as high as the lip on the garage (about 3inches). I had only filled it up the day before to about 35% (thats about 100litres on ours as it hold 300litres). Called Brownhills ( my MH is still under warranty) and explained my problem and how it was an emergency and it just so happened we were travelling up to their site anyway and could they fit us in. Well to my surprise Sarah (customer service rep) could not of been more helpful, she simply said no problem just come in and see us when you arrive and we will fit you in. Now i dont know if they fitted me in because of my past issues with them (see my other thread / review), i am hoping that they have now changed the way they work and are more accommodating. I have certainly seen others who have been told they cant see them and it would be months before they could. We popped in and left the MH with them, i had already sent them a pic of where the leak was, the screw cap that screws into the tank was obtruding at the bottom. There is one either side of my tank and it looked as though it had been cross threaded. It has lasted 16 months as is as i have never touched it, we went off for a few hours in the car and got a call couple of hours later to say all done and parked in the overnight bays. They had even filled it up to 50% to save me doing it. I know this is probably something simple but to me it was a major issue seeing all that water everywhere. They checked the area and replaced the screw cap with a brand new one, i know as it is a different colour to the old one, and of course no more leaking.

    So on this event i have nothing but praise for them.
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    5.00/5,
    Would you use this company again?:
    Yes
  4. Paul Tunnicliffe
    Exchange Price Offered
    1/5, 1 out of 5, reviewed Jul 29, 2018
    Approx date of transaction:
    01/03/2018
    Bought a Bessacarr 494 from Brownhills for cash in 2016. Asked them for an exchange price against another model earlier this year. They offered me £10,000.00 less than what we paid for the Bessacarr which was an insult. We could sell the van for cash to another dealer for £5,000.00 less than what we paid for the van. Very disappointed with them and as such have now exchanged our van for an Autotrail with another dealer.
    Initial Impression:
    1.00/5,
    Helpfullness and Attitude:
    2.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    3.00/5,
    Aftersales Service:
    3.00/5,
    Would you use this company again?:
    No
    3 members found this helpful.
    Rumrat likes this.
  5. Theonlysue
    Parts dept for hymer bits
    5/5, 5 out of 5, reviewed Apr 11, 2018
    Approx date of transaction:
    May 2016
    Being quite specific. I've only dealt with a Darren in the parts dept and he is top man for hymer parts.
    Have used him on several occasions.
    Knows what you are talking about and prompt delivery.
    Can't comment about the rest of brownhills.
    Initial Impression:
    3.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    3.00/5,
    Would you use this company again?:
    Yes
    One member found this helpful.
    rosalan likes this.
  6. Trout bum
    Bad after sales service
    2/5, 2 out of 5, reviewed Apr 10, 2018
    Approx date of transaction:
    February
    Changed motorhome found at handover some parts were missing from the roof rack I was told by the salesman that they had ordered the parts and as soon as they arrived they would send them on to me , that was almost a month ago despite chasing it up I'm still told they are waiting for them to arrive , as usual after the deal is done they ain't interested , get your act together Brownhills treat customers like this and they won't come back .
    Initial Impression:
    1.00/5,
    Helpfullness and Attitude:
    2.00/5,
    Handover:
    4.00/5,
    Dealer Trustworthiness:
    2.00/5,
    Aftersales Service:
    1.00/5,
    Would you use this company again?:
    No
  7. dshague
    would i buy from them maybe
    3/5, 3 out of 5, reviewed Feb 9, 2018
    Approx date of transaction:
    2015
    brownhills offered the best px of any dealer in 2015 when looking to change first week there was a problem with the cassette toilet ,bring it in now have a free lunch and it was fixed .next fault was a pipe coming of the toilet some three months later .could not use toilet ....8 to 10 weeks waiting time to get it fixed in summer ,had to fix my self wanted to use .took me all day with help of internet and friend .
    keep looking round show site when we want a run out would i buy maybe ....
    Initial Impression:
    4.00/5,
    Helpfullness and Attitude:
    3.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    4.00/5,
    Aftersales Service:
    3.00/5,
    Would you use this company again?:
    Yes
  8. mrmalik
    BROWNHILLS - NOW FIT FOR PURPOSE
    4/5, 4 out of 5, reviewed Nov 20, 2017
    Approx date of transaction:
    4th September 2017
    Following on from my previous rant regarding Brownhill's and the poor level of customer service, I have decided to update my views.
    Whilst away in Dubai last week I received a message out of the blue from The salesman David Groves who I must say was the one person at Brownhill's who I couldn't fault, then again I know he's a salesman and selling that motor-home is a priority, so they try and be nice, but he genuinely was a nice guy

    Even though I had parted ways with them and sourced another dealer for future servicing etc, It was a very nice message and made me think again and realise that despite all the issues I had experienced, I had not been forgotten.

    I emailed the Customer service manager Michele on my return to say as its a new year lets move on and try and re establish the relationship. It was a very positive response and I'm happy to say we have had a number of email conversations since and she has personally assured me 100% that the customer service one should expect as a valued customer will be forthcoming in future.

    Its disappointing that we got off on the wrong footing and the actions of some can make or break a relationship and destroy much for others. they have assured me that the issues I sadly experienced were fully investigated and there were area's for improvement regarding training etc. At least they have acknowledged this and viewed it as constructive criticism.

    I think they have an excellent set up at Newark which is only 30 minutes from home so I'm pleased all has been resolved, but again I must say that Michele has been fantastic and very understanding and a great ambassador for Brownhill's.

    I'm confident my next visit will be as one expects and if not, Michele is on speed dial lol. i have left the initial scores as they were from my first review. on my next visit i will update based on the experience
    Initial Impression:
    3.00/5,
    Helpfullness and Attitude:
    3.00/5,
    Handover:
    3.00/5,
    Dealer Trustworthiness:
    1.00/5,
    Aftersales Service:
    1.00/5,
    Would you use this company again?:
    No
    2 members found this helpful.
    scotzsue and PP Bear like this.
  9. Jeniandjohn
    Fantastic service
    5/5, 5 out of 5, reviewed Nov 17, 2017
    Approx date of transaction:
    march 2017
    Took delivery of our 3rd new Motorhome this March. I know others have mixed opinions, however we have never experienced the issues that some claim. In terms of value of part exchange and cost to change we have always been very happy. We would not of changed if not. In terms of after sales support I can not praise them highly enough. On the occasions I have needed their help they have been there for us without fuss or drama sorting the problem.

    We would never dream of looking elsewhere.
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    5.00/5,
    Dealer Trustworthiness:
    5.00/5,
    Aftersales Service:
    5.00/5,
    Would you use this company again?:
    Yes
    2 members found this helpful.
  10. zac
    Avoid unless you want a lot of stress (New Rapido 10000 DFH 2017)
    1/5, 1 out of 5, reviewed Oct 18, 2017
    Approx date of transaction:
    04/2017
    This is our 2nd motorhome with this dealer and i really should of learnt the first time round but as they gave us the better p/x price i ignored it. How i wished i just paid the extra and went with someone else. Handover was rushed an faults that were picked up to this day have still not been resolved, so much so that i am now considering legal action against them (see my forum thread around this). They are simply just not helpful and do not listen, they also do not read emails correctly as 2 times now i have turned up to have warranty work completed and on both occaisions even though they have responded on email saying ok then on arriving they have said we didnt know. This causes further issues as we are approx 190 miles away so always have to plan a complete weekend away to get anything done hence why i try and get everything confirmed before hand. Incompetent is an understatement and for me at least i will never use this company again. If it wern't for the fact that my first 2 habitation checks and 1st service are free i would not even go back to them.
    Initial Impression:
    3.00/5,
    Helpfullness and Attitude:
    1.00/5,
    Handover:
    1.00/5,
    Dealer Trustworthiness:
    1.00/5,
    Aftersales Service:
    1.00/5,
    Would you use this company again?:
    No
    3 members found this helpful.
    PP Bear, mrmalik, Debs and 1 other person like this.
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