AA - feedback and would welcome thoughts

[AladinsaneUK]

Sorry this is going to be a bit of a long post but - really would welcome people's thoughts before I get not only a tad antsy, but positively medieval on AA's corporate arse

some may be aware that we had a small issue on a recent trip to Bath - https://ziggylaika.blog/2025/06/02/bath-and-the-wacky-races-wheel/ details it from our perspective at the time.

funnily enough, I did raise a complaint with the AA - a week or so ago, I received a reply:


To: pete@petedean.org.uk
From: The Automobile Association


Dear Mr Dean

Thank you for contacting us with your concerns; you are a valued AA member, and I am sorry that you have had cause to complain.

Your Complaint

I understand you are unhappy with the following:

Part 1 – The fault of your vehicle was misdiagnosed, and you were advised it was okay to drive, which was incorrect.

Part 2 – The attending recovery patrol advised he would be with you soon then went on his break and your job was not reallocated.

Part 3 – The recovery patrol advised someone would be with you soon, however, he closed the job.

Part 4 – You experienced extensive delays throughout your breakdown experience.

My Investigation

Part 1

Upon completing my investigation, I can see that your vehicle was initially attended on 26 May at 09:14 and the patrol suspected the fault was with the steering ball joints and/or bushes; he advised the vehicle was safe to drive.

Subsequently, you requested further breakdown assistance, and another AA patrol arrived at 15:02 and found that the wheel bolts were missing and the threads in the hub had been damaged. As a result, he deemed the vehicle unsafe to drive and arranged for it to be recovered.

It is evident that the service provided in the first instance was less than adequate, and I hope you can accept my sincere apologies on behalf of the AA for any distress caused as a result. Please be assured that I have sent feedback to the Performance Leader of the patrol in question who will take any necessary corrective action required.

Part 2

I have reviewed our records and found that a safe recovery was requested at 10:15, it was allocated to several resources before being locked onto an AA patrol at 10:57, however, he did not arrive until 12:51.

Part of the delay was due to having to take his mandatory 45-minute break in line with EU driving time regulations and the working time directive, which place restrictions on the amount of time that certain drivers can work. This helps to ensure the safety of both passengers and drivers.

Unfortunately, this can mean delays occur on occasion, however, it is evident in this instance that the job should have been allocated to another resource that would be able to arrive sooner, especially considering the severity of your location.

Part 3

I have checked our systems and found that following your safety recovery, your job was closed as ‘completed,’ and another job was not put in place until you contacted us at 14:58 to advise of the error.

It is clear that the job should not have been closed, and I hope you can accept my sincere apologies for any inconvenience caused by the error and the additional delays incurred as a result. Please be assured, I have sent feedback to the patrols Performance Leader and any necessary corrective action will be taken.

Part 4

Even at the best of times, a breakdown is a highly inconvenient experience and speed in attending any broken-down vehicle is an important part of our service. We know it is a great help to know how long it will take for service to arrive and we aim to reach a member within 60 minutes of any call for assistance.

Our records show that you initially requested breakdown assistance at 07:59, and sadly, your final recovery journey did not commence until 19:28. A lot of different factors contributed to the extensive delay incurred, some of which are noted in my previous investigation.

I hope you can accept my sincere apologies for the poor customer journey provided on this occasion; it is evident our services fell short of their usual standard, and it is never our intent to add to an already stressful situation.

In Summary

I can understand your dissatisfaction with the level of service you have received, and I agree with your complaint. I hope you can accept my sincere apologies on behalf of the AA.

Unfortunately, I cannot change what has already happened, however, in recognition of the poor service that you have received, and to reinforce my apology for the inconvenience caused, I have issued a cheque to you for £170.00; please allow up to 21 days for it to arrive by post.

Next Steps

If you are unhappy with the final response, you can contact the National Conciliation Service (NCS), a competent Alternative Dispute Resolution (ADR) provider.

Should you wish NCS to consider your complaint, please follow the below steps: Visit <https://www.nationalconciliationservice.co.uk/> and follow the instructions to raise a new case.

Submit your case and supporting documentation. The team at NCS will then contact you to advise of the next steps. Once your case is opened, should you require any updates or need to speak with somebody, NCS can be contacted via telephone on 01788 538318.

The AA has subscribed to ADR (mediation) with NCS, and you can access this service, free of charge, provided you do so within twelve months of the date of this correspondence.

Should the National Conciliation Service take on your complaint we are obliged to send them your file in full. Therefore, you do not need to make a separate request for your file under your rights of access.


Thank you for taking the time to make us aware of your concerns, your feedback is important to us.


Customer.Solutions@theAA.com <mailto:Customer.Solutions@theAA.com>


now, having paid out £330 to the garage to make good the wheel, hub, provide new studs etc I sent a reply:

Good afternoon

Thank you for your detailed investigation and upholding all aspects of my complaint.

However, I have now settled the garage bill for the repairs to the vehicle - caused by AA staff / team members and that came to £337.83.

I also must make you aware that the repairs to the vehicle took some time, and led to being unable to use the motorhome for several weekends including a planned excursion to Ely.

I have been able to transfer the full booking to an alternate date later in the year at no cost.

I am not minded to accept the offer of compensation as is - I feel that that offer covers the traumatic events of the day - in the cold light of day we could have endangered the lives of our selves and other road users by losing a wheel on the motorway…… I will accept the figure of £500 that covering the cost of repairs plus the inconvenience caused.

Please do advise me if that is possible, or if not I will proceed as per your information vis a vis NCS
Best wishes
Pete

today I got an email back:

Dear Mr Dean

Thank you for your recent email.

I’m sorry you have had to contact us again regarding the outcome of your complaint.

I have reviewed our records and found that you do not hold our Parts and Garage Cover upgrade, therefore, I am unable to consider the costs incurred for repairs. I have also discussed the compensation awarded with my Team Leader, and I confirm that we cannot consider increasing the amount awarded; I appreciate that you will be disappointed with this response.

Please be assured your feedback is important as it allows us to continually review our processes.

Please refer to our final response issued on 02 July 2025 advising you can contact the National Conciliation Service (NCS), a competent Alternative Dispute Resolution (ADR) provider, through its website: https://www.nationalconciliationservice.co.uk/ <https://www.nationalconciliationservice.co.uk/>

The AA has subscribed to ADR (mediation) with NCS, and you can access this service, free of charge, provided you do so within twelve months of the date of this correspondence.

I will close by thanking you for the time you have taken and advise you with respect, that this letter can be considered our final response.

Customer.Solutions@theAA.com <mailto:Customer.Solutions@theAA.com>

before I submit something to NCS - would welcome peoples thought.


oh - and would I recommend the AA - based on this crock of rubbish - I would rather recommend Putin to run a creche....

 

[Cowpat]

Sorry this is going to be a bit of a long post but - really would welcome people's thoughts before I get not only a tad antsy, but positively medieval on AA's corporate arse

some may be aware that we had a small issue on a recent trip to Bath - https://ziggylaika.blog/2025/06/02/bath-and-the-wacky-races-wheel/ details it from our perspective at the time.

funnily enough, I did raise a complaint with the AA - a week or so ago, I received a reply:


To: pete@petedean.org.uk
From: The Automobile Association


Dear Mr Dean

Thank you for contacting us with your concerns; you are a valued AA member, and I am sorry that you have had cause to complain.

Your Complaint

I understand you are unhappy with the following:

Part 1 – The fault of your vehicle was misdiagnosed, and you were advised it was okay to drive, which was incorrect.

Part 2 – The attending recovery patrol advised he would be with you soon then went on his break and your job was not reallocated.

Part 3 – The recovery patrol advised someone would be with you soon, however, he closed the job.

Part 4 – You experienced extensive delays throughout your breakdown experience.

My Investigation

Part 1

Upon completing my investigation, I can see that your vehicle was initially attended on 26 May at 09:14 and the patrol suspected the fault was with the steering ball joints and/or bushes; he advised the vehicle was safe to drive.

Subsequently, you requested further breakdown assistance, and another AA patrol arrived at 15:02 and found that the wheel bolts were missing and the threads in the hub had been damaged. As a result, he deemed the vehicle unsafe to drive and arranged for it to be recovered.

It is evident that the service provided in the first instance was less than adequate, and I hope you can accept my sincere apologies on behalf of the AA for any distress caused as a result. Please be assured that I have sent feedback to the Performance Leader of the patrol in question who will take any necessary corrective action required.

Part 2

I have reviewed our records and found that a safe recovery was requested at 10:15, it was allocated to several resources before being locked onto an AA patrol at 10:57, however, he did not arrive until 12:51.

Part of the delay was due to having to take his mandatory 45-minute break in line with EU driving time regulations and the working time directive, which place restrictions on the amount of time that certain drivers can work. This helps to ensure the safety of both passengers and drivers.

Unfortunately, this can mean delays occur on occasion, however, it is evident in this instance that the job should have been allocated to another resource that would be able to arrive sooner, especially considering the severity of your location.

Part 3

I have checked our systems and found that following your safety recovery, your job was closed as ‘completed,’ and another job was not put in place until you contacted us at 14:58 to advise of the error.

It is clear that the job should not have been closed, and I hope you can accept my sincere apologies for any inconvenience caused by the error and the additional delays incurred as a result. Please be assured, I have sent feedback to the patrols Performance Leader and any necessary corrective action will be taken.

Part 4

Even at the best of times, a breakdown is a highly inconvenient experience and speed in attending any broken-down vehicle is an important part of our service. We know it is a great help to know how long it will take for service to arrive and we aim to reach a member within 60 minutes of any call for assistance.

Our records show that you initially requested breakdown assistance at 07:59, and sadly, your final recovery journey did not commence until 19:28. A lot of different factors contributed to the extensive delay incurred, some of which are noted in my previous investigation.

I hope you can accept my sincere apologies for the poor customer journey provided on this occasion; it is evident our services fell short of their usual standard, and it is never our intent to add to an already stressful situation.

In Summary

I can understand your dissatisfaction with the level of service you have received, and I agree with your complaint. I hope you can accept my sincere apologies on behalf of the AA.

Unfortunately, I cannot change what has already happened, however, in recognition of the poor service that you have received, and to reinforce my apology for the inconvenience caused, I have issued a cheque to you for £170.00; please allow up to 21 days for it to arrive by post.

Next Steps

If you are unhappy with the final response, you can contact the National Conciliation Service (NCS), a competent Alternative Dispute Resolution (ADR) provider.

Should you wish NCS to consider your complaint, please follow the below steps: Visit <https://www.nationalconciliationservice.co.uk/> and follow the instructions to raise a new case.

Submit your case and supporting documentation. The team at NCS will then contact you to advise of the next steps. Once your case is opened, should you require any updates or need to speak with somebody, NCS can be contacted via telephone on 01788 538318.

The AA has subscribed to ADR (mediation) with NCS, and you can access this service, free of charge, provided you do so within twelve months of the date of this correspondence.

Should the National Conciliation Service take on your complaint we are obliged to send them your file in full. Therefore, you do not need to make a separate request for your file under your rights of access.


Thank you for taking the time to make us aware of your concerns, your feedback is important to us.


Customer.Solutions@theAA.com <mailto:Customer.Solutions@theAA.com>


now, having paid out £330 to the garage to make good the wheel, hub, provide new studs etc I sent a reply:

Good afternoon

Thank you for your detailed investigation and upholding all aspects of my complaint.

However, I have now settled the garage bill for the repairs to the vehicle - caused by AA staff / team members and that came to £337.83.

I also must make you aware that the repairs to the vehicle took some time, and led to being unable to use the motorhome for several weekends including a planned excursion to Ely.

I have been able to transfer the full booking to an alternate date later in the year at no cost.

I am not minded to accept the offer of compensation as is - I feel that that offer covers the traumatic events of the day - in the cold light of day we could have endangered the lives of our selves and other road users by losing a wheel on the motorway…… I will accept the figure of £500 that covering the cost of repairs plus the inconvenience caused.

Please do advise me if that is possible, or if not I will proceed as per your information vis a vis NCS
Best wishes
Pete

today I got an email back:

Dear Mr Dean

Thank you for your recent email.

I’m sorry you have had to contact us again regarding the outcome of your complaint.

I have reviewed our records and found that you do not hold our Parts and Garage Cover upgrade, therefore, I am unable to consider the costs incurred for repairs. I have also discussed the compensation awarded with my Team Leader, and I confirm that we cannot consider increasing the amount awarded; I appreciate that you will be disappointed with this response.

Please be assured your feedback is important as it allows us to continually review our processes.

Please refer to our final response issued on 02 July 2025 advising you can contact the National Conciliation Service (NCS), a competent Alternative Dispute Resolution (ADR) provider, through its website: https://www.nationalconciliationservice.co.uk/ <https://www.nationalconciliationservice.co.uk/>

The AA has subscribed to ADR (mediation) with NCS, and you can access this service, free of charge, provided you do so within twelve months of the date of this correspondence.

I will close by thanking you for the time you have taken and advise you with respect, that this letter can be considered our final response.

Customer.Solutions@theAA.com <mailto:Customer.Solutions@theAA.com>

before I submit something to NCS - would welcome peoples thought.


oh - and would I recommend the AA - based on this crock of rubbish - I would rather recommend Putin to run a creche....

Sorry to Hear of your woes at least you got there in the end, so to speak.
I’ve never been a member of a recovery service in 45 years of driving. However on a recent trip to France we broke down on the M40. I do have break down assistance through the nationwide. I used this and the AA attended. On this occasion the mechanic did a superb job with a temporary fix that got us round France and Spain and back to Blighty. It was a split and badly leaking fuel sensor and it was bank holiday Monday so no chance of a replacement part. Perhaps we were just lucky with our mechanic.

 

[AladinsaneUK]

Sorry to Hear of your woes at least you got there in the end, so to speak.
I’ve never been a member of a recovery service in 45 years of driving. However on a recent trip to France we broke down on the M40. I do have break down assistance through the nationwide. I used this and the AA attended. On this occasion the mechanic did a superb job with a temporary fix that got us round France and Spain and back to Blighty. It was a split and badly leaking fuel sensor and it was bank holiday Monday so no chance of a replacement part. Perhaps we were just lucky with our mechanic.

cheers

I do think that may of the roadside assistance chaps are great at what they do - but on this instance, this was a catalogue of errors - and to say we should have paid for an upgrade on the policy is - imho - bollocks

 

[Jeff one]

I broke on the M25 and the AA took from 12pm until 6pm and was unsafe, then just transferred me to a petrol garage for court for 2 hours until fixed by another break down person, but to be honest there all about the the same in the UK anyway

 

[Dolmen]

Sorry to hear of your troubles, totally unacceptable, however, our experience of the AA has been polar opposite. My wifes car went through a bad spell and they came out 4 times in quick succession for different things, always arriving promptly. I had a problem with my vans rear lights and they couldn't have been more helpful. Back to your issue, whether you want to fight it or not comes down to how you regard the inevitable back and forth, do you see it as 'sport', in which case why not enjoy yourself and chase it down, or whether life's to short, forget it and move on

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[AladinsaneUK]

Sorry to hear of your troubles, totally unacceptable, however, our experience of the AA has been polar opposite. My wifes car went through a bad spell and they came out 4 times in quick succession for different things, always arriving promptly. I had a problem with my vans rear lights and they couldn't have been more helpful. Back to your issue, whether you want to fight it or not comes down to how you regard the inevitable back and forth, do you see it as 'sport', in which case why not enjoy yourself and chase it down, or whether life's to short, forget it and move on

Oh sport for sure!

But it does annoy me that large companies don’t accept liability!

 

[Otter Spotter]

Generally speaking, when I have had to call them out to roadside, the patrol has been good, but I have been a member for over 30 years and had 3 call-outs so they have more than made their money with me.
My beef with them is that the yearly membership has been around £150 riding to £170 in 2022 but in 2023 I Didn’t realise that it went up to £220 then 2024 £250 at this point I contacted them and complained and got a refund of £105 and this year the price was shown on renewal at £275 with a discount of £105 bring it down to £170, no explanation and to cap it all they took the money out of my account via my debit card because I had cancelled the annual direct debit to ensure they didn’t take too much again. I don’t know how they got my debit details, so I complained again and got a ‘fob off’ response.
I think I may sack them on renewal but who are the alternatives for a 6m PVC at just under3.5t loaded?

 

[Ernesto]

Seems like very poor service from the AA for sure.

I doubt you will win the argument over the repairs. The fault appeared before the misdiagnosis and proving the AA are liable for the full cost of the repairs is unlikely

 

[Neilfg]

Generally speaking, when I have had to call them out to roadside, the patrol has been good, but I have been a member for over 30 years and had 3 call-outs so they have more than made their money with me.
My beef with them is that the yearly membership has been around £150 riding to £170 in 2022 but in 2023 I Didn’t realise that it went up to £220 then 2024 £250 at this point I contacted them and complained and got a refund of £105 and this year the price was shown on renewal at £275 with a discount of £105 bring it down to £170, no explanation and to cap it all they took the money out of my account via my debit card because I had cancelled the annual direct debit to ensure they didn’t take too much again. I don’t know how they got my debit details, so I complained again and got a ‘fob off’ response.
I think I may sack them on renewal but who are the alternatives for a 6m PVC at just under3.5t loaded?

I had cause to use a breakdown service the other day, I have Nationwide FlexPlus account and therefore breakdown, turns out it is with the AA, guy turned up and was very helpful. So there are it seems alternative way to get the AA without signing up for the AA

 

[AladinsaneUK]

Seems like very poor service from the AA for sure.

I doubt you will win the argument over the repairs. The fault appeared before the misdiagnosis and proving the AA are liable for the full cost of the repairs is unlikely

Actually

The mis diagnosis led to the bloody wheel falling off and mullering the hub….

IF they had diagnosed the problem then no further issue …

I am being honest I will persue it - out of sheer bloody mindedness and for sport - costs me nothing to be a miserable old whinging git - and I am getting bloody good at it!

^{_{Subscribers  do not see these advertisements}}

 

[Jeff one]

Generally speaking, when I have had to call them out to roadside, the patrol has been good, but I have been a member for over 30 years and had 3 call-outs so they have more than made their money with me.
My beef with them is that the yearly membership has been around £150 riding to £170 in 2022 but in 2023 I Didn’t realise that it went up to £220 then 2024 £250 at this point I contacted them and complained and got a refund of £105 and this year the price was shown on renewal at £275 with a discount of £105 bring it down to £170, no explanation and to cap it all they took the money out of my account via my debit card because I had cancelled the annual direct debit to ensure they didn’t take too much again. I don’t know how they got my debit details, so I complained again and got a ‘fob off’ response.
I think I may sack them on renewal but who are the alternatives for a 6m PVC at just under3.5t loaded?

CAMC as good reviews

 

[Jeff one]

Sorry to hear of your troubles, totally unacceptable, however, our experience of the AA has been polar opposite. My wifes car went through a bad spell and they came out 4 times in quick succession for different things, always arriving promptly. I had a problem with my vans rear lights and they couldn't have been more helpful. Back to your issue, whether you want to fight it or not comes down to how you regard the inevitable back and forth, do you see it as 'sport', in which case why not enjoy yourself and chase it down, or whether life's to short, forget it and move on

I left it because of the aggro and there went straight on the defensive when explaining the problem, remember nearly all at the sharp end are subbies

 

[Ernesto]

Actually

The mis diagnosis led to the bloody wheel falling off and mullering the hub….

IF they had diagnosed the problem then no further issue …

I am being honest I will persue it - out of sheer bloody mindedness and for sport - costs me nothing to be a miserable old whinging git - and I am getting bloody good at it!

I’m with you … go for it . If it costs nothing to use the appeals service absolutely go for it.

All I’m saying is I just wouldn't spend any money chasing them …once you called them out, there was clearly a problem - they may have made it worse, but thats very hard to prove

 

[Garfields]

As an aside and I may have missed it
Any idea why the studs were loose?

 

[AladinsaneUK]

Actually yes

CCTV at the place we stayed at showed some scrote - hoodie, baseball cap et loosening the bolts…

Presumably so an accomplice could then steal a wheel ….
Or so they could watch a wheel falling off

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[The Coops]

Keep us posted!

 

[pappajohn]

Wouldnt touch the AA with any length barge-pole .....
Go for it.

 

[martin west dorset]

Actually yes

CCTV at the place we stayed at showed some scrote - hoodie, baseball cap et loosening the bolts…

Presumably so an accomplice could then steal a wheel ….
Or so they could watch a wheel falling off

So you knew that the scrote had loosened the wheel bolts? If so why would you drive the vehicle without making sure the bolts were re tightened?

 

[AladinsaneUK]

So you knew that the scrote had loosened the wheel bolts? If so why would you drive the vehicle without making sure the bolts were re tightened?

Erm

No

That was only found out after the event…..

Only a ****wit or politician would use something knowing it was broken

To explain - when I realised that something had gone wrong, I called the campsite to ask re cctv a few days later - they examined their video and then saw a scrote at work

( I am a little old fashioned and had performed my normal checks a couple of days before we left - also, as a tpms sensor had died on the Friday, I had removed it on the Saturday after we arrived - all wheel nuts were present then)

 

[dunnah01]

Please don't chase it too hard as all it does is cost everybody else a bit more and doesn't really affect the AA

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[AladinsaneUK]

Please don't chase it too hard as all it does is cost everybody else a bit more and doesn't really affect the AA

I kind of understand the sentiment but

Not just because I can kick off, but actually I should kick off….
If / when I screw up as a nurse, I expect to have scrutiny and we do have a duty of candour to follow.

In this instance, the AA have admitted they have ****ed up - in multiple ways in one sequence of events

But, despite admitting they ****ed up, they are stating that because of a lack of a higher level of cover, they are not accepting responsibility for the **** up they have already said was their fault…

Despite their honesty - duty of candour being applied - they are saying we are a large corporate body so we will write the rules

So
Forgive me for being a gnarly old git - but the AA seem to have forgotten that I / we - pay their Flipping wages…

So yes, because of the sport element and also because they have taken the piss - **** em

Am going for it

 

[dunnah01]

I kind of understand the sentiment but

Not just because I can kick off, but actually I should kick off….
If / when I screw up as a nurse, I expect to have scrutiny and we do have a duty of candour to follow.

In this instance, the AA have admitted they have ****ed up - in multiple ways in one sequence of events

But, despite admitting they ****ed up, they are stating that because of a lack of a higher level of cover, they are not accepting responsibility for the **** up they have already said was their fault…

Despite their honesty - duty of candour being applied - they are saying we are a large corporate body so we will write the rules

So
Forgive me for being a gnarly old git - but the AA seem to have forgotten that I / we - pay their Flipping wages…

So yes, because of the sport element and also because they have taken the piss - **** em

Am going for it

Fair enough, enjoy all the stress and hassle you're going to bring on yourself

 

[AladinsaneUK]

Fair enough, enjoy all the stress and hassle you're going to bring on yourself

Oh no stress or hassle at all - that’s in the past when they ****ed up

As others have said it costs nothing to film in the form - already done, took ten minutes - and had no costs at all

It doesn’t really matter if I get paid out - but stopping corporate companies from calling the rules to suit them / that’s priceless

 

[jollyrodger]

I worked for the AA as a patrol mech and relay driver way,way back at Bristol and your "adventure" isn't a first believe me.
Busy times it did get quite frustrating ,given an hour to complete or pass on as a relay ,but then told save a relay get it mobile .
So you can imagine in the summer months when the midlands shut down and head for hols in Cornwall or elsewhere ,breaking down south of Strensham we would attend get them going poss and if they make it past Taunton and breakdown again Exeter gang would take over.
If we misdiagnosed a fault and damaged such as yours occurred it was the AA's fault the patrol being the face of the firm. They would pay out 100% (we were told at the Nottingham training hotel)
and the patrol up before the boss.
Even back then pressure, and too many chiefs, not enough Indians
Got rollocked a few times for doing a relay direct to home address /repairers when out of radio contact and once for changing a clutch on an old escort just off the m5 ,done in under an hr and saved a relay .
Nowadays its just a money pit and I wouldn't give them garage space.

So sorry for your experience if it were me I'd take it all the way.
Good luck

 

[gus-lopez]

Am going for it

Whilst using the arbitration service i would also shell out for the full amount plus loss of use ,at the small vlaims court..

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[AladinsaneUK]

Whilst using the arbitration service i would also shell out for the full amount plus loss of use ,at the small vlaims court..

Something to consider but I think I will see what they say / rule

 

[Bailey58]

No thoughts on the incident but why isn't Jim's algorithm thingy picking up the bad language?

 

[pappajohn]

No thoughts on the incident but why isn't Jim's algorithm thingy picking up the bad language?

I was wondering that but im surprised ot hasn't been reported and the thread closed.

 

[Gordo]

It was clearly an error on the first patrol’s part to advise you it was safe to drive (and dreadful delays/ job closed etc) but I’m not sure how the AA can be blamed for the damage as they can claim that happened before they got there (loose nuts, possibly even missing by then).

I’d move on personally - they’ve essentially refunded their subscription and apologised. Even if they had diagnosed it perfectly first time you’d have ended up paying for the same (or substantially same) repair.

Good luck whatever you decide.
Gordo

 

[Ernesto]

Actually yes

CCTV at the place we stayed at showed some scrote - hoodie, baseball cap et loosening the bolts…

Presumably so an accomplice could then steal a wheel ….
Or so they could watch a wheel falling off

Strewth …I admire your thoroughness for thinking to ask the site. Thats a police matter isnt it ?
Loosening someones wheel nuts is potentially very serious - did campsite report it to local plod? I’d be very surprised if your the first or last target …unless you offended someone in the toilet block maybe