What about this for dealer "service ?"

We are in the motor industry and mistakes do occur occasionally,its how they are rectified that makes all the difference(y)
Brian & Jo
 
adonisito said:
Right, dealer phoned, most apologetic, could I bring van in at my convenience to have battery replaced while I wait. I've done that and am now pleased. Still a bit irritated that they could make such a basic error , I suppose we all learn through mistakes though. I'll use them again.
To be honest there is little choice around here.
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Glad you got it sorted , but i know i'd not give them a 2nd chance , it might of been a genuine mistake, but still was a mistake.
imagine if the mistake was made when your brakes were getting serviced.
 
I have used this dealer on many occasions and would vouch for their excellent service and impeccable reputation. OK occasionally sometimes things go wrong (as in any business) but they have rectified the situation, as one would expect. They have a very high rating on checker trade, nearly 100%.

I arrived at their premises on one occasion with a smashed wing mirror, sustained on the journey. They patched it up FOC.

The guy who runs the accessary shop is amazing for sourcing difficult to get spare parts at a very competitive price. He is so dedicated, I've received emails at midnight discussing my order.

And you get free proper coffee and very nice biscuits in the customer waiting area. What's not to like !!! I'm looking forward to my next visit, already :D
 
never mind mistakes occur,,,, what really happened here is the dealer got caught out. bloody mistake my arse. Many wouldn't even know where to look.

And again never mind mistake? are you seriously trying to tell me a dealer charged £400 to supply and fit a second leisure battery? Is that what we have come to in this world we live in. I fitted an additional one for my mate on his burstner showing him how to do it just before Christmas for a pint. Daylight robbery if you ask me (the dealer not my pint). Buyer and any disabled persons beware, there's making money and operating a business and then there is taking the proverbial.

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Wagoneer said:
I have used this dealer on many occasions and would vouch for their excellent service and impeccable reputation. OK occasionally sometimes things go wrong (as in any business) but they have rectified the situation, as one would expect. They have a very high rating on checker trade, nearly 100%.

I arrived at their premises on one occasion with a smashed wing mirror, sustained on the journey. They patched it up FOC.

The guy who runs the accessary shop is amazing for sourcing difficult to get spare parts at a very competitive price. He is so dedicated, I've received emails at midnight discussing my order.

And you get free proper coffee and very nice biscuits in the customer waiting area. What's not to like !!! I'm looking forward to my next visit, already :D
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yeah because people don't know where to look and they make nice coffee... no thanks give me a decent old school independent any day
 
haganap said:
never mind mistakes occur,,,, what really happened here is the dealer got caught out. bloody mistake my arse. Many wouldn't even know where to look.

And again never mind mistake? are you seriously trying to tell me a dealer charged £400 to supply and fit a second leisure battery? Is that what we have come to in this world we live in. I fitted an additional one for my mate on his burstner showing him how to do it just before Christmas for a pint. Daylight robbery if you ask me (the dealer not my pint). Buyer and any disabled persons beware, there's making money and operating a business and then there is taking the proverbial.
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i recently told oyster, the satellite people to do one when they took the piss with a £1500 repair quote for a £30 (overpriced) part
 
I fully believe it's a mistake, but saying how good this dealer is , is way over the top, if the van went in to have a special type of battery fitted and charged £400 for the privilege and then not have the one it should have been, someone wants sacking, never mind praising.
If it was a fancy battery , where is it now, didn't anyone wonder what it was standing about for, who filled in the job report, it's all just unbelievable.
 
Elite charged me £140 to supply and fit a second gel battery. Not sure if this helps sorry.
 
My god ..... I wish I was as infallible and perfect as some of you guys here ..

Meanwhile in the real world, real people, which businesses rely upon until they can get perfect robots, occasionally make mistakes. And it is how they deal with those mistakes that makes or breaks their reputation. And as far as I can see they dealt with it impeccably.

As I used to say to the people that worked for me, the only people who never make a mistake are those that never make anything.

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If it is the dealer i am thinking of , the only contact i have had from them is from me asking about a new heki roof light . After telling me they have to order them the chap proceeded to tell me over a fifteen minute call how to fit a new one hints and tips etc if i got one from somewhere else including going away and telling me the roof thickness of my hymer etc.
 
It is totally out of order them fitting the wrong battery no excuses , the sign of a good firm is when they have messed up is how they deal with it after. i would not be happy .
 
I had an order from a dealer on here delivered , it was for some chap in Yorkshire that arrived a mix up and at a weekend , one phone call no being fobbed off sorry sir it be with you tomorrow and wrong order picked up and right one delivered next day . A mix up but sorted .
 
wigster said:
It is totally out of order them fitting the wrong battery no excuses , the sign of a good firm is when they have messed up is how they deal with it after. i would not be happy .
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I agree with your first sentence. They dealt with fairly and quickly as soon as they were told about it, so am not sure why you would not be happy with that.
 
peterc10 said:
I agree with your first sentence. They dealt with fairly and quickly as soon as they were told about it, so am not sure why you would not be happy with that.
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I agree - As I thought a quick phone call and sorted (y)

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peterc10 said:
I agree with your first sentence. They dealt with fairly and quickly as soon as they were told about it, so am not sure why you would not be happy with that.
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Yes but for gods sake , it only went in to have one thing done at considerable cost, and they put the wrong one in , how could they mistake a compleatly different battery, when it was the only thing they were doing(n)
 
chaser said:
Yes but for gods sake , it only went in to have one thing done at considerable cost, and they put the wrong one in , how could they mistake a compleatly different battery, when it was the only thing they were doing(n)
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Because, as I said in my previous post, people occasionally make mistakes. And it would not have been the "only" thing they were doing that day. I am sure they had lots of other jobs on to. Just picked up the wrong battery, or there was a miscommunication as to what battery was to be fitted, or maybe mixed up 2 different jobs on the same day. Who knows? I have made mistakes like that occasionally, haven't you?
 
As this dealer has a good reputation I think I wold be prepared to give them another chance.
It is quite easy to imagine how mistakes like this could happen with the old Chinese whispers' logic.
1) Customer discuses requirements with receptionist.
2) Receptionist, with customer in front of him and another waiting on the phone, hurriedly issues job to fitter, telling him a second battery required but may be vague about details.
3) Fitter goes to store man and requests battery from stock with more vague information.

By the time all this has happened an expensive gel may have become the more usual cheap one.

Richard.
 
My last van was similar to the OP's.

To add a second leisure battery, remove both front seats, add battery base for new battery, route new cables UNDER floor between the front seats. Far more complicated than most installations for adding a second LB.

I carried out this work myself and can confirm it was not an easy or quick job. The £200+ installation cost is probably reasonable, considering the work involved.
 
Hang on you lot, this is my thread. I have had the fault rectified to my satisfaction and at my convenience. I work full time, including some weekends, I don't have time to ring around trying to find the cheapest possible fitting service and then drive the van to wherever that may be, organise a hire car to get to work and then return car to pick up van. I agree it was expensive (fitting, not gel battery, I couldn't find a cheaper one on the net,) but the seats have to come out and like said above cabling goes under the floor and it needs to be fused, you can't just stick it in a locker wired to the first battery like on our old van, but I paid for the convenience and they whacked the right one in while I waited. Believe me, we don't live in a posh house and earn oodles of money but that van is our lifeline 4 months a year (full time soon) so if it needs doing I get it done ( if I can't do it myself.)

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Clarky said:
As this dealer has a good reputation I think I wold be prepared to give them another chance.
It is quite easy to imagine how mistakes like this could happen with the old Chinese whispers' logic.
1) Customer discuses requirements with receptionist.
2) Receptionist, with customer in front of him and another waiting on the phone, hurriedly issues job to fitter, telling him a second battery required but may be vague about details.
3) Fitter goes to store man and requests battery from stock with more vague information.

By the time all this has happened an expensive gel may have become the more usual cheap one.

Richard.
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Isn't that why professional businesses have proper systems and procedures ?
 
We all make mistakes said the Darlek getting off the dustbin......
:D2:D2:D2:D2
 
Robert, but even the best still make mistakes occasionally. Many years ago (before I worked for myself!) I used to run a business that had an accredited QA system to ISO 9001. But that did not stop human error altogether. The cynic in me thought that it was most useful to find out who was to blame, because somebody always signed off the job!
 
peterc10 said:
Robert, but even the best still make mistakes occasionally. Many years ago (before I worked for myself!) I used to run a business that had an accredited QA system to ISO 9001. But that did not stop human error altogether. The cynic in me thought that it was most useful to find out who was to blame, because somebody always signed off the job!
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From what I've experienced of MH dealers so far Peter, their systems and procedures have been pretty much none existant. Relying on people's memories, mis understood messages and salesmans promises.
I can't honestly imagine that they had any kind of procedures let alone an accredited one.
I appreciate that no system is perfect, but where there is no system at all, anything can happen.
 
We must have been luckier than you. Very happy with the dealer that we bought our new motorhome from (Becks), both pre sale and post sale. Every promise they made to me was honoured or exceeded, but then I made sure that they were all confirmed by email. I asked them to do some additional work to that originally agreed (upgrade the solar controller they were fitting to a Schaudt and supply and fit the Victron DMB 700 battery monitor), which I agreed I would pay extra for. When I turned up to pick up the motorhome, they said they had thrown them in for nowt without me asking! Just had them do the first damp check along with some warranty work, and they were again very good.

And I have had a couple of good experiences with the dealer in question on this thread (Premium), without any money being spent on either occasion. The first one was particularly impressive. For my first motorhome I bought a 5 year old Adria which Premium had sold new to the previous owner. Spoke to their parts department trying to find a missing part for the TV bracket and they went well beyond the norm to try to find it for me, even though they were no longer an Adria dealer by then, and I, of course, was not their client anyway. They did a lot of chasing (to both UK and Slovenia) and we had several phone calls and emails and always very helpful, despite there being little if anything in it for them. Another post on this thread has said their parts department were very good and I would echo that.

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If they are a such a good Hymer Dealer WTF are they doing fitting lead acid batteries to a Hymer Electrobloc System when it clearly stated Gel only.:mad:
 
canopus said:
If they are a such a good Hymer Dealer WTF are they doing fitting lead acid batteries to a Hymer Electrobloc System when it clearly stated Gel only.:mad:
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Not correct. The Schaudt EBLs have a switch so it can be either set to Gel or lead acid. The newest ones also have a setting for AGM.
 
peterc10 said:
Not correct. The Schaudt EBLs have a switch so it can be either set to Gel or lead acid. The newest ones also have a setting for AGM.
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So what did they set it to , when they had one of each on(n)
 

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