BeeSea
Free Member
- May 8, 2014
- 51
- 89
- Funster No
- 31,372
- MH
- Hymer B584
- Exp
- A couple of years...France/Spain/Portugal and Blighty
We purchase a suite of accessories 6 weeks ago from Vanbitz. Our Waeco reversing camera had failed. It appears that is has been affected by water ingression (rain). After trying to continue on around the Lakes District and Scotland without an operative reversing camera we have just ended our 3 month tour of the UK prematurely!! :-(
It's not Vanbitz's fault that the Waeco reversing camera failed due to water ingress, but when I needed to initiate a warranty claim I find they have closed down and are in France. There is no contingency support for customers. I am negotiating with Waeco today but they have advised me to contact the installer!! (who, incidentally, proudly offer a years extension to manufacturer's warranty...not much help if they have "gone fishing").
Not a happy camper....PM me Eddie please.
It's not Vanbitz's fault that the Waeco reversing camera failed due to water ingress, but when I needed to initiate a warranty claim I find they have closed down and are in France. There is no contingency support for customers. I am negotiating with Waeco today but they have advised me to contact the installer!! (who, incidentally, proudly offer a years extension to manufacturer's warranty...not much help if they have "gone fishing").
Not a happy camper....PM me Eddie please.