New law on protecting the customer

Discussion in 'Motorhome Chat' started by Giddy Lynn, Nov 27, 2015.

  1. Giddy Lynn

    Giddy Lynn Funster

    Joined:
    Oct 27, 2015
    Messages:
    48
    Likes Received:
    37
    Location:
    Wakefield, West Yorks
    Hi all
    This is an urgent request please for information on an article I saw printed in the 'Which Motorhome' regarding the law being changed in the customers favour for returning a problem Motorhome. Can anyone enlighten me as I cannot find it and I am not sure if this only stands within the first month of purchase.

    Some of you may have seen my story in the 'Beginners' Section - Not a good first 2 weeks

    I purchased this motorhome from Lowdhams Huddersfield 31.10.15 and brought it home.

    Just briefly the motorhome is still with the dealer from 11/11/15 for items on it that was not working but then informed me that they have had a letter from Ford for a Recall for Oil Filter change. After a few days of chasing they then inform me that they have been told by Ford it also has a recall for Piston Software .
    I have phoned Ford to see when letters were sent out and they were 29/9/15 & 8/4/15 to the customer. This letter would have gone to the previous owner but any dealer who takes in a vehicle would see a bulletin on the computer once they log the reg no. in or the vin nu.

    Do I have any rights on asking for my full money back. Fed up with all this hassle.
     
  2. Judge Mental

    Judge Mental Funster Deceased RIP

    Joined:
    Sep 2, 2009
    Messages:
    6,782
    Likes Received:
    6,034
    Location:
    Sarth London
    call any ford dealer with your Vin number and they can check online for you.

    sales of good act replaced recently with consumer rights act 2015 which is more favorable to consumers. You have missed the 30 day return period but still have your rights

    • Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question? For example, bargain bucket products won’t be held to as high standards as luxury goods.
    • Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
    • As described The goods supplied must match any description given to you at the time of purchase.
    http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

    • Failed repairs After one failed attempt by the retailer to repair or replace a faulty item, you're entitled to ask for a refund or price reduction.
    you can go to mediation or the legal route which can take for ever and no guarantee of a result..that's why some choose to get rid/PX and start again putting it down to experience.... being more careful next time.

    good luck!

    Eddie
     
    Last edited: Nov 27, 2015
  3. Giddy Lynn

    Giddy Lynn Funster

    Joined:
    Oct 27, 2015
    Messages:
    48
    Likes Received:
    37
    Location:
    Wakefield, West Yorks
    Thanks I have phoned Ford and it was them that told me the dates of the letters going out.

    I bought it on the 31.10.15 so I am just within that date, am I not?
     
  4. Judge Mental

    Judge Mental Funster Deceased RIP

    Joined:
    Sep 2, 2009
    Messages:
    6,782
    Likes Received:
    6,034
    Location:
    Sarth London
    yes you are..I would wing a letter round there ASAP But! its used, not new so different maybe...... call Citizens advice.

    https://www.citizensadvice.org.uk/

    How bad are the problems? As its easy to get things out of proportion...You must have liked the van initially as you bought it recently
     
    Last edited: Nov 27, 2015
  5. campa cola

    campa cola Funster

    Joined:
    Oct 5, 2012
    Messages:
    2,802
    Likes Received:
    5,648
    Location:
    Weegeland
  6. Giddy Lynn

    Giddy Lynn Funster

    Joined:
    Oct 27, 2015
    Messages:
    48
    Likes Received:
    37
    Location:
    Wakefield, West Yorks
    Yes thanks I put a search on the forum today for the above after my son (who is an HGV Mechanic) said they had a ford transit at work that had not been sent for the recall by ford and his employer has just found out. It now needs a new engine and has been with Ford for 3 weeks now!

    I have phoned Lowdhams and asked when they received the letter regarding the recall and it was 29th October. I purchased it on the 31st October surely they sold me this knowing it needed recalling? This vehicle although it has only 2700 miles on the clock has been running with these faults since April 2015! After all the this I have just emailed Ian Brown at Lowdhams asking for my money back. I am gutted because it was the style and size for me but who knows what damage has been done. This just goes from bad to worse and I haven't even had the pleasure of using a Motorhome yet!!
     
  7. Milliemobile

    Milliemobile Funster

    Joined:
    Jun 26, 2014
    Messages:
    883
    Likes Received:
    1,017
    Location:
    North Yorkshire
    Ensure you do everything in writing from now on, email is fine, after every phone call email to confirm the conversation listing all points discussed etc. Have a good read of the sale of goods act edit, sorry consumer rights act 2015, and ensure you quote it where necessary. I would if myself go back through all your previous conversations too and email stating all the facts, dates, what you believed they were going to do, ask why information was not passed to you etc. If you have a written record it ensures you and they are clear on your wishes.

    Lin
     
    • Like Like x 3
  8. Puddleduck

    Puddleduck Funster

    Joined:
    Jan 15, 2014
    Messages:
    6,475
    Likes Received:
    13,801
    Location:
    Scottish Borders
    Good luck @Giddy Lynn

    As others have said Citizen's Advice are a great help as are Trading Standards.
     
    • Like Like x 1
  9. Giddy Lynn

    Giddy Lynn Funster

    Joined:
    Oct 27, 2015
    Messages:
    48
    Likes Received:
    37
    Location:
    Wakefield, West Yorks
    Hi Lin
    I have just done that and have asked them to email me back to say they have seen the email and sent it on to Ian Brown (they would not give me his email address, its not their policy!). I have just received email back from the lady who has been dealing with me, so I have that evidence.
     
    • Like Like x 1
  10. Puddleduck

    Puddleduck Funster

    Joined:
    Jan 15, 2014
    Messages:
    6,475
    Likes Received:
    13,801
    Location:
    Scottish Borders
    I am sure you will soon get Ian Brown's email address from the very knowledgeable people on this forum.

    @ShiftZZ ????
     
    • Like Like x 3
  11. Milliemobile

    Milliemobile Funster

    Joined:
    Jun 26, 2014
    Messages:
    883
    Likes Received:
    1,017
    Location:
    North Yorkshire
    Great stuff, only you can decide if you wish to keep this particular mh, but as you haven't even had a chance to use it yet its taking the micky. If you have any doubts go for a full refund.

    Lin
     
    • Like Like x 1
  12. ShiftZZ

    ShiftZZ Funster Life Member

    Joined:
    Feb 19, 2008
    Messages:
    19,821
    Likes Received:
    35,893
    Location:
    Leicestershire
    Lowdhams Directors.

    Mr Wilfred Roger Crafts
    Mrs Emma Louise Sharpe
    Mrs Judith Anne Crafts

    Brown is a sales diector (Dealer Principal / Lowdhams Huddersfield)

    Mr Crafts lives at
    The Old Farmhouse, 103 Kneeton Road, East Bridgford, Nottinghamshire, NG13 8PJ

    Mr Crafts is also a director of
    Colin's Caravans Of Berkshire Limited Active Director 30/09/04
    Lowdham Leisureworld LTD Active Director 07/09/04
    Lowdham Outdoor Leisure Limited Active Director 05/09/91
    Lowdham Outdoor Leisure Limited Active Company Secretary 05/09/91
    National Caravan Council Limited(interesting that):whistle:
     
    • Like Like x 1
  13. ShiftZZ

    ShiftZZ Funster Life Member

    Joined:
    Feb 19, 2008
    Messages:
    19,821
    Likes Received:
    35,893
    Location:
    Leicestershire
    • Like Like x 2
  14. ShiftZZ

    ShiftZZ Funster Life Member

    Joined:
    Feb 19, 2008
    Messages:
    19,821
    Likes Received:
    35,893
    Location:
    Leicestershire
    • Like Like x 3
  15. ShiftZZ

    ShiftZZ Funster Life Member

    Joined:
    Feb 19, 2008
    Messages:
    19,821
    Likes Received:
    35,893
    Location:
    Leicestershire
    • Like Like x 1
  16. Puddleduck

    Puddleduck Funster

    Joined:
    Jan 15, 2014
    Messages:
    6,475
    Likes Received:
    13,801
    Location:
    Scottish Borders
    Thank you @ShiftZZ You are a star as always.
     
    • Like Like x 1
  17. ShiftZZ

    ShiftZZ Funster Life Member

    Joined:
    Feb 19, 2008
    Messages:
    19,821
    Likes Received:
    35,893
    Location:
    Leicestershire
    • Like Like x 1
  18. ShiftZZ

    ShiftZZ Funster Life Member

    Joined:
    Feb 19, 2008
    Messages:
    19,821
    Likes Received:
    35,893
    Location:
    Leicestershire
    :blusher:
     
    • Like Like x 1
  19. Robert Clark

    Robert Clark Funster Life Member

    Joined:
    Jul 12, 2014
    Messages:
    5,616
    Likes Received:
    9,817
    Location:
    East Sussex
  20. Giddy Lynn

    Giddy Lynn Funster

    Joined:
    Oct 27, 2015
    Messages:
    48
    Likes Received:
    37
    Location:
    Wakefield, West Yorks
    Ha ha are you a stalker Shiftzz? At least that's give me some comfort to know we have the people that know's things. Many thanks.
     
    • Like Like x 2
Loading...

Share This Page