Warned by CAMC for 2 hours

Odd-no-more

Odd-no-more

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Yesterday our dog got sick and he is still at the vet's. We were booked on a CAMC site on Wednesday, thinking we would probably not be able to go I cancelled the booking, I received a warning because I cancelled at 70 hours before the booking not the 72 hours they want. We don't normally use club sites, but this one is almost like a CL without any showers/toilets and £17 per night with EHU
 
The Ex-Gasman said:
Yesterday our dog got sick and he is still at the vet's. We were booked on a CAMC site on Wednesday, thinking we would probably not be able to go I cancelled the booking, I received a warning because I cancelled at 70 hours before the booking not the 72 hours they want. We don't normally use club sites, but this one is almost like a CL without any showers/toilets and £17 per night with EHU
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And they wonder why poeple poeple just don't show up and don't bother cancelling their booking.?
 
The Ex-Gasman said:
Yesterday our dog got sick and he is still at the vet's. We were booked on a CAMC site on Wednesday, thinking we would probably not be able to go I cancelled the booking, I received a warning because I cancelled at 70 hours before the booking not the 72 hours they want. We don't normally use club sites, but this one is almost like a CL without any showers/toilets and £17 per night with EHU
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Sorry the dog was ill, hope he is better now. However, 70 is not 72 and I imagine the warning is automatic. I expect you would get the warning whatever the cause of the cancellation was. Forget it and move on, and of course the type of site doesn't matter, a booking is a booking as far as they are concerned and places on sites such as you mention are very popular at the moment due to the prices charged for those with facilities.
 
poppycamper said:
And they wonder why poeple poeple just don't show up and don't bother cancelling their booking.?
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People who don't show up and don't bother to cancel should be charged for the pitch, they are inconsiderate and can prevent the pitch being used by someone who actually wants it. I'm not sure what your point is.
 
I paid for a pitch at Folkestone in order to get 07:20 on Monday morning at the end of July. We didn't turn up as were in the queue trying to get to the Folkestone, and we all know what that was like. We didn't make the decision until about 19:00 on the Sunday when we could see that if we did actually go to the campsite we would pretty much have to set off a few hours later to get back in the queue. Obviously lost the money but I'm fine with that. Incidentally, it was impossible to cancel the place as there was no one at the campsite and no one answering the phone at CAMC on a Sunday evening. Circumstances beyond control, I suppose.

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Last year, we were forced to cancel a booking at about 60 hours prior to arrival. My wife suffers from severe migraines and was in a bad way. It was the first time we had ever cancelled out a booking in over 20 years membership and I was shocked at the aggressive nature of the reprimand we got. I did write to complain, but was told it was the computer and nothing they could do about it.
 
Interesting, back in June of this year we cancelled a booking for Totnes early morning on the planned day of arrival due to one of our dogs being sick (transpired to be urinary tract/bladder infection), but received no reprimand or warning thereafter. Has there been a change of policy?
 
As far as I know it is just a standardised e mail if “ late” cancellation. Whatever the reason. It is what it is. Only a problem if you make a habit of it. Obviously will change once new deposits system comes on line.

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There is a way round the cancellation policy which I will share by private message, if anyone needs to know. 😀

The automatic email is a slap on the wrist - I think you get 3 chances in 12 months before they do anything else.
 
OutTheOffice said:
Last year, we were forced to cancel a booking at about 60 hours prior to arrival. My wife suffers from severe migraines and was in a bad way. It was the first time we had ever cancelled out a booking in over 20 years membership and I was shocked at the aggressive nature of the reprimand we got. I did write to complain, but was told it was the computer and nothing they could do about it.
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Another reason to call them up and cancel by phone
I cancelled because of a breakdown
and on another occasion because a family member was very ill both times it was within 24 hours of the arrival date
I explained exactly what the circumstances were and the C&MC were fine about it
 
iandsm said:
People who don't show up and don't bother to cancel should be charged for the pitch, they are inconsiderate and can prevent the pitch being used by someone who actually wants it. I'm not sure what your point is.
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My point was...really simply...
You have booking but can't keep it you have 2 options.
Option 1.. just don't turn up..and site keeps your pitch till obvious you ain't coming.... Nothing Said
Option 2.. go to effort of letting site know you will need to cancel so they can relet your pitch and for your efforts and consideration "You Receive a Warning".
 
Sorry about the dog. Hope it gets better. I had a warning once and the world didn't collapse.
 
Janine said:
There is a way round the cancellation policy which I will share by private message, if anyone needs to know. 😀

The automatic email is a slap on the wrist - I think you get 3 chances in 12 months before they do anything else.
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Go on then share it with me them I'll put it on the forum ;)😁

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Nanniemate said:
Go on then share it with me them I'll put it on the forum ;)😁
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If you make another booking within 24 hours they withdraw the warning, then as long as the new booking is over 72 hours ahead you can cancel that one with no warning. Draft but as this is my first warning I didn't bother 🙂
 
Ignore it! Most of the time it's a generic email or text stating the obvious. Speak to them directly and you will see what we mean. Kev has been poorly on a few occasions with treatment for cancer and we have cancelled in roughly the same time frame. When you contact them you are often told that it's of no consequence and not to concern ourselves. It's an email sent automatically when you breach the time allowed to cancel. It really means nothing.
Carolyn
Any way.....life is too short to worry about the CAMHC...yes?
 
Neil S said:
Another reason to call them up and cancel by phone
I cancelled because of a breakdown
and on another occasion because a family member was very ill both times it was within 24 hours of the arrival date
I explained exactly what the circumstances were and the C&MC were fine about it
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I cancelled one line, but it did give an option of saying it was because of illness, so did not really expect the standard smack in the mouth. Will phone if there is a next time.
 
Earlier this year we had booked three nights on a C&MC site.

On the second day we decided to cut short our stay and left at 3:00pm on the second day. As we were leaving we saw a warden by the barrier and decided to tell him that our pitch was now available. By the time I could tell him “We are leaving now……” he interrupted me with a diatribe that I should have left by 12:00 noon.

When I told him, in a totally pissed off tone, that we had payed until the next day, he didn’t even have the decency to apologise but simply walked off.
 
i think with the new " pay before you go " ruling CCC are due a comeuppance and will see a drop in profits as we go elsewhere

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roadwarrior said:
i think with the new " pay before you go " ruling CCC are due a comeuppance and will see a drop in profits as we go elsewhere
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I'm not sure profits will suffer just because you go elsewhere :unsure:

Personally, I only book a place when I am 100% sure I am going. If something unforseen happens then that's unfortunate but it's only the deposit lost and possibly claimable on travel insurance if you can be bothered. It's a perfectly normal policy in the holiday industry.

I reckon there will be enough of the 'lets randomly book loads of stuff just in case' brigade that are put off by the policy that will make better availability for the serious campers. So many times I have been unable to book due to unavailability which probably wasn't the case.
 
Many business have a cancellation policy as long as it’s fair and reasonable I don’t see any issue. Loosing a deposit is standard practice in the travel industry and some tickets are non refundable why do people expect any different from campsites ?
 
Stayed at Burrs Country Park CC site more times than I care to remember over the last 20 years. Made great friendship with the long term Wardens who retired a number of years back and have been on friendly terms with many since.
Turned up yesterday to discover the new Winter Wardens have arrived. On pulling up at the office an irate woman arrived shouting we were too wide and should have called before we arrived, and would have been informed we are too wide. I explained we have been coming here for years and have spent hundreds of nights on the site. The other staff were horrible, just plain rude. As we pitched they were all outside the office watching as I parked the van easily between the two white sticks. As the day went on we could see people poping out the office looking at the van and gesticulating, obviously in conversation about us. It just felt uncomfortable, we both feel so sad as we have nothing but good memories of this site.
We won’t complain as we know the Caravan Club don’t care. We shall not return until summer when new Wardens will be in place.
We are not Warden bashers, but honesty, I wish my engine had still been running so my camera system could have recorded the rant. I would have sent it to the club.
Sun is shining so onwards and upwards, we are moving.

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stewartwebr said:
Stayed at Burrs Country Park CC site more times than I care to remember over the last 20 years. Made great friendship with the long term Wardens who retired a number of years back and have been on friendly terms with many since.
Turned up yesterday to discover the new Winter Wardens have arrived. On pulling up at the office an irate woman arrived shouting we were too wide and should have called before we arrived, and would have been informed we are too wide. I explained we have been coming here for years and have spent hundreds of nights on the site. The other staff were horrible, just plain rude. As we pitched they were all outside the office watching as I parked the van easily between the two white sticks. As the day went on we could see people poping out the office looking at the van and gesticulating, obviously in conversation about us. It just felt uncomfortable, we both feel so sad as we have nothing but good memories of this site.
We won’t complain as we know the Caravan Club don’t care. We shall not return until summer when new Wardens will be in place.
We are not Warden bashers, but honesty, I wish my engine had still been running so my camera system could have recorded the rant. I would have sent it to the club.
Sun is shining so onwards and upwards, we are moving.
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I just had a quick look at the site info and I can only see a length restriction of 9m but no width restriction 🤔
 
roadwarrior said:
i think with the new " pay before you go " ruling CCC are due a comeuppance and will see a drop in profits as we go elsewhere
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As far as I remember a deposit has always been required with CCC., and I'm sure the loss of your bsuiness will make them bankrupt!! This thread started talking about CAMC, so why threaten CCC? The appallng treatment the last poster but one received was at a CAMC site and doesn't surprise me which is why I only joined for one year and never renewed. As I said on another thread I have no quarrel with CCC
 
Apologies for confusion I should stay away from acronyms - I was talking about what used to be called the caravan club. I know the caravan and camping club has always wanted a deposit. I have a brother in law who had bought a campsite under the caravan and camping club who spent 10 years fight with it's bureaucracy and caused two strokes and a heart attack. Anyway my simple point was that I'm saddened that the caravan club now demands a deposit instead of trusting you to turn up and yes I know everyone else does for everything like theatre tickets ect. But I feel there is a difference between a seat and a field. I was simply drawing a comparison between UK sites who want to take your money upfront and European sites who are no more than half the price and you don't need to book just rock up and find a pitch. If euro sites can function fine with multi national customers and at half the price with no silly pricelist charges for people or your dog why is done here ? Oh yes.. money..
 
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roadwarrior said:
Apologies for confusion I should stay away from acronyms - I was talking about what used to be called the caravan club. I know the caravan and camping club has always wanted a deposit. I have a brother in law who had bought a campsite under the caravan and camping club who spent 10 years fight with it's bureaucracy and caused two strokes and a heart attack. Anyway my simple point was that I'm saddened that the caravan club now demands a deposit instead of trusting you to turn up and yes I know everyone else does for everything like theatre tickets ect. But I feel there is a difference between a seat and a field. I was simply drawing a comparison between UK sites who want to take your money upfront and European sites who are no more than half the price and you don't need to book just rock up and find a pitch. If euro sites can function fine with multi national customers and at half the price with no silly pricelist charges for people or your dog why is done here ? Oh yes.. money..
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I suspect also demand. I have on the rare occasions when we stay on a site often found it difficult to find a spot and I suspect a lot book in the thought that they might want to go knowing it's easy to cancel. I'm totally in favour with cutting that down. Whats the difference between a theatre seat booking and a campsite pitch booking that means they should have different cancellation charges?
 
I concede there seems to be a lot of scullduggery these days in all sections of life so perhaps I am lamenting morals and ways of life and the latest deposit ruling is yet another sign of falling morals.

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