Vodaphone UK EU roaming data

[gpat]

I think it's been discussed before but can't find it. I see that for new customers data roaming deals don't apply in the EU anymore with Vodafone UK sims.

We have has ours years but they are only PAYG. Does anyone know if we qualify for the continuity of our deal.

 

[ceejayt]

Best guess is NO - you will be limited to fair usage 12Gb or maybe 25gb or worse case zero

 

[grasscutter]

Had my Vodafone sim for a number of years on a 160gb account.
Since leaving the EU they have imposed a fair use policy of 25gb.

 

[Phill D]

Vodafone payg sims and special deals don’t have any roaming data. Or at least not the ones I have

 

[gpat]

Vodafone payg sims and special deals don’t have any roaming data. Or at least not the ones I have

Yes they do. They are called big value bundles. Been using then for years and still do.

Our Best Pay As You Go Sim Card | Free SIM Card | Vodafone UK

Choose from Vodafone's Pay as you go bundles or get a free SIM and choose a bundle later. See all our Pay as you go SIM deals and find out more today.

www.vodafone.co.uk

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[gpat]

Had my Vodafone sim for a number of years on a 160gb account.
Since leaving the EU they have imposed a fair use policy of 25gb.

I don't mind the fair use thing, but now for new users they don't have any data at all.

 

[Stoosal]

Yes they do. They are called big value bundles. Been using then for years and still do.

Our Best Pay As You Go Sim Card | Free SIM Card | Vodafone UK

Choose from Vodafone's Pay as you go bundles or get a free SIM and choose a bundle later. See all our Pay as you go SIM deals and find out more today.

www.vodafone.co.uk

Are you sure?

Last time in France (last October) I had to buy a European data package or phone didn’t work. Had a bbv for years and used it previously in Europe (calls and data etc). Vodafone changed t and c’s by moving most European countries from zone 1 to zone 2 if I recall.

 

[gpat]

Are you sure?

Last time in France (last October) I had to buy a European data package or phone didn’t work. Had a bbv for years and used it previously in Europe (calls and data etc). Vodafone changed t and c’s by moving most European countries from zone 1 to zone 2 if I recall.

Well that's what I am trying to find out. I have used these bundles in Europe for years. No problem.

However, now they say they only work for existing customers

Roaming with Vodafone in 2024: Everything you need to know

Whether you’re travelling to an EU country or further afield, here are the facts about charges for using your phone abroad.

www.vodafone.co.uk

 

[BikerGraham]

Be careful with Vodafone.

Their agents will tell you one thing and then not put everything through.

I updated both business contracts a while back and ensured it included roaming. Was very clear and specific on the phone when all agreed.

The agent didn’t put the roaming through and when away on December got charged £2 per day on each contract.

Am in formal dispute with them on this. Which they say they are dealing with, but well overdue getting back to me.
No doubt they’ll say they can’t examine the recording of the phone call or something like that. For some reason.

It’s not the first time they have pulled a stunt like this.

I wouldn’t touch them with a barge pole now.

 

[gpat]

Be careful with Vodafone.

Their agents will tell you one thing and then not put everything through.

I updated both business contracts a while back and ensured it included roaming. Was very clear and specific on the phone when all agreed.

The agent didn’t put the roaming through and when away on December got charged £2 per day on each contract.

Am in formal dispute with them on this. Which they say they are dealing with, but well overdue getting back to me.
No doubt they’ll say they can’t examine the recording of the phone call or something like that. For some reason.

It’s not the first time they have pulled a stunt like this.

I wouldn’t touch them with a barge pole now.

I have had a few issues with them over the years. We only use the phones when we are in the UK and europe anyway so if the data doesn't work in the EU now then that's us done with them.

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[Bolti]

Yes they do. They are called big value bundles. Been using then for years and still do.

Our Best Pay As You Go Sim Card | Free SIM Card | Vodafone UK

Choose from Vodafone's Pay as you go bundles or get a free SIM and choose a bundle later. See all our Pay as you go SIM deals and find out more today.

www.vodafone.co.uk

From the link you supplied go down to faq - roaming click on link to extras which brings up EU 8 days for £8 and you can only use 3gb of data.

Save money | Vodafone Extras

Save money at home and internationally with our Extra add-ons.

www.vodafone.co.uk

 

[Stoosal]

Well that's what I am trying to find out. I have used these bundles in Europe for years. No problem.

However, now they say they only work for existing customers

Roaming with Vodafone in 2024: Everything you need to know

Whether you’re travelling to an EU country or further afield, here are the facts about charges for using your phone abroad.

www.vodafone.co.uk

We had used our bbv’s abroad with no issues for a good few years. Changes last june(?) to the geographical areas meant that France etc was now put into zone b rather than the previous zone a so the roaming aspect was lost. Contacted them and, in short, existing customer or not the change of geographical locations meant that unless you had a plan that covered zone b we had to buy a eu package, as in the links above. PITA but that it. Stuffed. Needed to pay to be able to use phone.

 

[philann]

I have “Vodafone 150GB + 4 extra benefits” this gives roaming in 51 countries. Although only 25GB per billing period when roaming.
My billing period is 15 th of month to 15th month. So when we crossed to Europe on 1st September we had 25GB to use from to 15th September, then 25 GB from 15 September to 15 October and another 25 from then to 1 November when we came home. So 75GB during the 2 months we were away.

 

[BikerGraham]

Be careful with Vodafone.

Their agents will tell you one thing and then not put everything through.

I updated both business contracts a while back and ensured it included roaming. Was very clear and specific on the phone when all agreed.

The agent didn’t put the roaming through and when away on December got charged £2 per day on each contract.

Am in formal dispute with them on this. Which they say they are dealing with, but well overdue getting back to me.
No doubt they’ll say they can’t examine the recording of the phone call or something like that. For some reason.

It’s not the first time they have pulled a stunt like this.

I wouldn’t touch them with a barge pole now.

update on this

they didn't get back to me. So I got in touch with their complaints department. Well an hour and half on the phone and eventaully got it all sorted.

They tried to tell me there was nothing on the call recording to indicate roaming. which I knew was absolute rubbish.

But they added roaming to the contracts and credited back the recent additional charges when I informed them that my son is Group Compliance and Safety Manager for a company who operator a number of call centres and had advised me to demand an SAR (subject access request), which is formal demand for a copy of all communications (including call recordings) and documentation held by the company in relation to the contract etc, as I was going to take the matter to ofcom.

 

[Adrian140974]

We just buy roaming pass from Vodafone and not had any caps

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[Howard B]

We just buy roaming pass from Vodafone and not had any caps

The only info I can find is 8 or 15 days for £8 or £15 respectively or charged at £2 per day. I cant get a straight answer whether or not that is capped at 25Gb per billing month.