Satnav update on new van

[GHN]

My 5 month old Rapido is back with the dealer for a few snags (nothing serious) to be put right.

One of my 'complaints' is that the built in satnav is out of date. New roads and roundabouts both in the UK and France that existed last year and possibly the year before do not appear on my satnav.

So my dealer says there is nothing they can do about it and I should take it to a Fiat dealer. My view is that I've bought a new van in June this year and the satnav status should reflect that date, despite the base vehicle probably having been produced last year. I think my dealer should have ensured that it was up to date on handover.

What do you think?

 

[Welsh girl]

Does it have a sd card.? Andrew bought q new one for his sat nav in his car.

 

[Cheshirecat57]

You are correct, but might face a challenge
A call to a Fiat Professional dealer might help, but your van may have been built many many months ( years) ago, and the radio bit even longer ago

 

[Chickie]

We have a xzent navigation unit in out mh, the card was out of date we needed it updated. Went back to our dealer he had a job updating the card at first after our second visit he had sussed out how to do it via his computer so all well and good now. He said just bring the card I will update any time you want. He told us he is responsible for updating. That is in France maybe not the same in uk.

 

[Cheshirecat57]

We have a xzent navigation unit in out mh, the card was out of date we needed it updated. Went back to our dealer he had a job updating the card at first after our second visit he had sussed out how to do it via his computer so all well and good now. He said just bring the card I will update any time you want. He told us he is responsible for updating. That is in France maybe not the same in uk.

For what it's worth, you are dead right and good to see that this dealer (French) has the attitude to match
SOME UK dealers don't match that service level, and I would say that this issue is not worth losing any sleep over.....save that for the big issue if it comes

Just an opinion, my inbuilt Fiat sat-nav is sh**e anyway, so much so, I haven't ordered one in my new one (£1000 !!!!!!!) and will get a Garmin/TomTom/Other fitted
CC57

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[sallylillian]

Have a crappy Zenec in our Flair. During PDI the dealer switched it on to check, change to English etc. Anyway couple of months later having been engrossed with all major stuff I get to looking at Sat Nav, as I use CoPilot the Zenec was not high up the get to know list. Start reading that I need to update the mapping and first time is free. So get around to doing this having never used the sat Nav since pick up. Bang, can't update for free it's outside 90 days Despite producing reg document showing inside 90 days it turns out that the dealer PDI fire up initiated the count down! You need to be sharp to retain your free update. Me, Zenec kit is feeble in my opinion and with the battle I had and lost you couldn't give me their kit for a gift!

 

[SpeedyDux]

You could try contacting Rapido. It is unlikely that you are the first customer to have this issue and you are still under their warranty.

Otherwise, in my previous experience of using an ancient but rugged Garmin Nuvi with very out of date European maps you just get used to driving across a blank space showing no road, until eventually you rejoin the map.

 

[Reallyretired]

The map on the built in satnav in my Land rover is 2012. I still use it without many problems but it is a pretty poor satnav anyway. The phone apps are much better and up to date.

 

[Steve N Tracy]

When we bought our first motorhome in the handbook there was a note saying, You have 1 free update within 90 days of registering the motorhome, this is easy to do yourself, mind you the Fiat Connect sat nav is about as useful as a chocolate fireguard, and we use a Garmin instead.

 

[Guigsy]

My car's satnav can be updated by downloading a file from the manufacturer's website. Put the file on a USB memory stick (last one was 20GB!) and plug it into the USB port in the car. Buried in the car's menus was an update option. Took about 20 minutes to run the update.

The in-built satnav is still useless and I use Google Maps on my phone. The one thing the in-built satnav is useful for is providing a flat surface for my phone mount's suction cup to stick to.

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[eddie]

My 5 month old Rapido is back with the dealer for a few snags (nothing serious) to be put right.

One of my 'complaints' is that the built in satnav is out of date. New roads and roundabouts both in the UK and France that existed last year and possibly the year before do not appear on my satnav.

So my dealer says there is nothing they can do about it and I should take it to a Fiat dealer. My view is that I've bought a new van in June this year and the satnav status should reflect that date, despite the base vehicle probably having been produced last year. I think my dealer should have ensured that it was up to date on handover.

What do you think?

LOL Don't check the date on your tyres whatever you do! They are probably even older

 

[gus-lopez]

with very out of date European maps you just get used to driving across a blank space showing no road, until eventually you rejoin the map.

All I do.

 

[Langtoftlad]

Same with Citroen on my Wildax... Navteq mapping on the Teletrac unit fitted by Citroen is dated 2010 !
Been in touch with TrafficMaster several times about an update, promised next quarterly release as OTA... never happened
At least it's a standalone unit and I can remove it after three years... [...free tracking].

 

[Rapido925M]

My car's satnav can be updated by downloading a file from the manufacturer's website. Put the file on a USB memory stick (last one was 20GB!) and plug it into the USB port in the car. Buried in the car's menus was an update option. Took about 20 minutes to run the update.

LUCKY YOU!
My Aug 2017 SEAT could be updated if it was a European purchase, but SEAT UK has refused to pay for updates, so we are stuck with what we've got.

The dealership tell me it's a source of major complaint (pity they didn't say that before I'd paid the money).

Gordon

PS On the Cupra (=SEAT) Forum, there is advice on how to fool the device into thinking it's a European car, uploading the revised mapping, then reminding it that's it's UK so the rest of the facilities keep working correctly. )

 

[Deneb]

The Fiat satnav implementation on factory radios is a pared down system from TomTom specifically designed for Fiat at the lowest possible price. For quite some time after its original introduction, no map updates were available, and if you tried to obtain support, Fiat would refer you to TomTom who would in turn refer you to Fiat.

Map updates are now available and can be obtained and installed by the end customer here:

http://uk.support.tomtom.com/app/answers/detail/a_id/18867/locale/en_GB

But they have to be paid for, with one exception. For a short time after initial production there is, or used to be, a free map upgrade guarantee. The problem with most motorhomes however was that, because of the additional build delay between the vehicle leaving Fiat and being delivered to the end customer, the free update period had already expired.

My advice would be to use a standalone satnav or mapping software on a phone or tablet device, mounted to the dashtop holder. It will certainly do a lot more than the built in system, even if you do manage to update it.

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[Allanm]

Our new Ford car has inbuilt sat nav and it can be updated by logging into one of Ford’s websites., inputting the vin and any updates will be downloaded.
We have the latest version but it still doesn’t show a nearby main road built 2 years ago.
I have resorted to my Garmin Nuvicam.
I had a Citroen a couple of years ago, the inbuilt sat nav was pretty useless too even though that was up to date.

 

[Tude]

Pendrive usually sorts it after you download on tinternet

 

[1ten]

We use an old Garmin navi with a lifetime free updates, we found it a lot better than most of the built in units.
My Audi has a great system that every so often it upgrades it self using my phone connection, all I do is click to allow it and it does it in the back ground while I’m driving.