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These Classified Forums are now archived, so you cannot add to or edit them. Our New Classified System can be Found Here
These Classified Forums are now archived, so you cannot add to or edit them. Our New Classified System can be Found Here
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Actually it wasn't a FOR LIFE guarantee but a lifetime satisfaction guarantee ... it was always subject to whether or not you'd had 'satisfactory' usage of the product over x number of years (taking into account wear and tear) so if you took in a battered Remoska that you'd obviously had good use of they could, legitimately, decline your claim.We took ours back in June this year no problem, after all the warranty is for life and we still have one that is probably 10 years old but been in the loft for 5 years. Bob.
However it's all changed now and it's only a 3-year guarantee:
Do you think Motorhome dealers would accept that? It would be interesting for someone to try a test case.That is the manufacturers warranty.. but it is trumped by >>>
Sale of Goods Act, Now the Consumer Rights Act 2015 ..
customers are entitled to have faulty goods replaced or repaired for up to six years, at no charge, which the retailer should carry out "within a reasonable time but without causing significant inconvenience."
https://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act
The pertinent wording though is UP TO ...That is the manufacturers warranty.. but it is trumped by >>>
Sale of Goods Act, Now the Consumer Rights Act 2015 ..
customers are entitled to have faulty goods replaced or repaired for up to six years, at no charge, which the retailer should carry out "within a reasonable time but without causing significant inconvenience."
https://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act
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The pertinent wording though is UP TO ...
Tiss true, i told my sister this when her freezer broke down at 3 years old and she was getting nowhere with the retailers, after quoting what i told her she managed to get 3/4 of what she paid back and put towards a new freezer,indeed.. up to SIX years .. not longer ..
Fully explained here https://www.telegraph.co.uk/finance...cused-of-denying-six-year-warranty-right.html
Repair or replacement rights explained
Typically, sellers or manufacturers offer their own commercial guarantees, which promise to repair product if it is faulty. While most last at least one year, many shops try to persuade customers into buying costly warranties for electrical goods and appliances.
Yet customers are entitled to have faulty goods replaced or repaired for up to six years, at no charge, which the retailer should carry out "within a reasonable time but without causing significant inconvenience."
If the seller doesn't repair or replace an item, customers can claim some money back on the original purchase price, minus an amount for the usage they have had of the goods.
The rule covers a fault that was present when you bought the item, or a defect that occurs from a manufacturing problem rather than as the result of usual wear and tear.
The seller (not the manufacturer) is responsible for the items, so the Sale of Goods Act applies to online and independent retailers, as well as High Street shops.
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These Classified Forums are now archived, so you cannot add to or edit them. Our New Classified System can be Found Here