RAC recovery from Grampian mountains to Southampton.

68c

Joined
Oct 22, 2019
Posts
2,105
Likes collected
3,371
Location
Southampton
Funster No
65,959
MH
2001 Pilote 270
Exp
Since 2004
Overnighted in a quiet gravel carpark at Dalrigh 1 mile south of Tyndrum on the A82. Bit damp but pleasant although no9 4G of course. £5 in honesty box for motorhome overnight.
Next morning set off and fifty foot out of the car park, right in the middle of the exit, went for second gear then down into a dip and started up a slope. Van would not pull and clutch slipping. Close look showed gear selector cable snapped a gearbox end. The left to right action of the lever was loose so probably in 3rd not 1st also could not reverse. Called RAC at 10am. Promised a response in half an hour, three hours later a non RAC van turned up and agreed we needed a tow then drove off. We called RAC a couple of hours later and told very busy but should be with us in the hour. Phoned again at 8pm and told van on its way by 9pm. At 10pm we phoned, they dithered so we told them we are off to bed and to knock loudly on the van. Next morning around 8am phoned RAC and told van coming by 9am. It turned up at 10am and took us to Stirling. RAC told us it would be ferried back to Southampton, we could go with the van or have a hire car. Decided to stay with the van and ferry back. Once at the recovery depot in Stirling RAC then said they would not ferry the van but shift it at their leisure and put us a taxi to a car hire firm in Glasgow. As it is along drive back we asked about a hotel halfway, of course they said and booked us into a hotel in Penrith at the RAC expense. Then at the car hire we had to pay £75 waiver or risk a £500 excess. Finally on our way, called the hotel and ....no booking, sorry they said, our website is down so cannot see how RAC could have booked. Gave up and drove to a Wetherspoons hotel in Wigan, now enjoying a lovely meal and red wine. Wonder what tommorow holds, only another 240 odd miles.
 
Last edited:
Can't go wrong with Wetherspoons, never stayed in their hotel though, is it a long climb up stairs ?
Hope you get sorted tomorrow, where's the moho, on the way to Southampton ?
Sounds like a predictable service from RAC and hopefully a simple fix
 
  • Like
Reactions: f6c
Stll in the bar so been to room yet.. Paid £71 online for the room, now staring at at advert board saying £52! Need to shout at somone, have plenty of steam saved up from today.

Subscribers  do not see these advertisements

 
If it's anything like the only 'Spoons hotel that I spent a night at (Three Tuns, Thirsk) on a m/bike trip the £19 will be a supplement for a room that's not above the bar full of impecunious rowdy boozers.
The food looked so grim that I got a cod 'n chips from the chippy and ate it in the market square.
 
Last edited:
Pretty nice here so far. Food and wine good, wife now chatting away to some local so I can peacefully worry about the van. Will the RAC ever return it, the recovery driver helped by suggesting the cable failed due to some fearsone gearbox defect that caused the selector arm to kick and snap the cable.
 
Last edited:
Last time our new MoHo broke down ( in France ) , got told twice , 2 different hotels , fiat assist (rac) hadn’t paid for the next night & we would have to pay up or leave
🤕 , Worst than useless ,rac arranged for a taxi to pick us up & take us to a hotel
But didn’t tell the driver or us which hotel ,again took 1hr to respond , another taxi came & picked us up & take us to the airport just didn’t tell us or driver which airport we were leaving from , I have to stop as I could go on all night lol 😂
 
If it's anything like the only 'Spoons hotel that I spent a night at (Three Tuns, Thirsk) on a m/bike trip the £19 will be a supplement for a room that's not above the bar full of impecunious rowdy boozers.
The food looked so grim that I got a cod 'n chips from the chippy and ate it in the market square.
Please don't use this thread to slag Wetherspoons Hotels..
Yes you may have had a bad experience, but I have had very good results in "Spoons Hotels.
The White Lady In Edinburgh and The Angels Hotel in Whitby and The Cross Keys Hotel in Peebles..all fine establishments...
However, I do except you expectations for a hotel may be higher than mine...
 
Last time our new MoHo broke down ( in France ) , got told twice , 2 different hotels , fiat assist (rac) hadn’t paid for the next night & we would have to pay up or leave
🤕 , Worst than useless ,rac arranged for a taxi to pick us up & take us to a hotel
But didn’t tell the driver or us which hotel ,again took 1hr to respond , another taxi came & picked us up & take us to the airport just didn’t tell us or driver which airport we were leaving from , I have to stop as I could go on all night lol 😂
Glad it is not just us.

Edit. Sorry tha sounded mean, sorry you had trouble too.

Subscribers  do not see these advertisements

 
do feel for you at least our 3 hour trip only took 3 separate breakdown trucks and about 17 hours, that was from pick up. We did eventually get some recompense, but even that was initially sent with my name spelled incorrectly.
 
  • Like
Reactions: 68c
Please don't use this thread to slag Wetherspoons Hotels..
Not all. I made it very clear in my post that it was the only one that I'd ever stayed at. Maybe I should have expanded upon the damp and smelly dilapidated room, the bathroom ceiling lamp and shower unit hanging loose, the missing or cracked and grubby wall tiles, the broken window, blown plaster, the group of half a dozen tipsy blokes in the bar/eating area making loud and offensive sexual references about all the women in the pub, and there was more.
After travelling all day on a motorbike one doesn't ask for much.
Writing a review later on Tripadvisor it was apparent that at that time around a quarter of guests had the same 'Poor' or 'Terrible' experience. However, most of the recent reviews have been more favourable.
 
Last edited:
Not all. I made it very clear in my post that it was the only one that I'd ever stayed at. Maybe I should have expanded upon the damp and smelly dilapidated room, the bathroom ceiling lamp and shower unit hanging loose, the missing or cracked and grubby wall tiles, the broken window, blown plaster, the group of half a dozen tipsy blokes in the bar/eating area making loud and offensive sexual references about all the women in the pub, and there was more.
After travelling all day on a motorbike one doesn't ask for much.
Writing a review later on Tripadvisor it was apparent that at that time around a quarter of guests had the same 'Poor' or 'Terrible' experience. However, most of the recent reviews have been more favourable.
That is why I do not look at or pay any attention to any reviews on line..
You will always find someone who finds an eyelash or bit of dust in a sink..
Live and let live..
They are ( IMO very good ) budget Hotels..
You can expand all you want.. I did not find any of the issues you describe in any Spoons Hotels I have stayed in.
 
Well that’s less than impressive. Hope you sleep well and tomorrow is a better day.
 
  • Like
Reactions: 68c
Wow what a difference from my experience last September in Wales. I did post a thread about it. But long story short. Cluctch burnt out halfway up hill on A470 a fe miles out of Barmouth going south. Police had to come out as not safe , was told rac would arrive about 4 pm. before then a farmer offered a tow to a safe layby, which I took. RAC turned up at 8pm, took me and Motorhome to a Recovery firm in Wolverhampton ( they would then take MH to my home) Due to lateness of day was put up in hotel in Birmingham ( only place they could fine that would accept a dog as well.) Taxi to hotel which turned out I was booked into a suite. Next day Hire car to drive home , I did have to pay for a days insurance which was refunded when I took car into local Enterprise . motorhome arrived home following day and went straight to garage I use. Couldn't fault their service. I did tell them I was a lady on my own with an elderly dog with medical needs .

Subscribers  do not see these advertisements

 
last year it took RAC 22 hours to arrange recovery, year before 12 hours. At this rate it will take a week before they attend a breakdown. I found that at change of shifts, nothing got passed on to the next shift. You have to keep ringing for updates or they assume you had been sorted hours ago

Speaking to the recovery drivers, the RAC don't have anywhere near the number of patrols they once had and no intention to increase. Transporting motorhomes gets farmed out to the cheapest possible locally and they can only take you to the edge of their area and unload for another lorry to collect you (if they remember to arrange it) So transport the length of England could take a week or 2 and that is if you keep on pressuring them to do what you paid for

Last year they refunded me £75 for the inconvenience. Nothing the year before despite leaving me stranded blocking a roundabout on the hottest day on record for the UK. It caused a heart attack, so the RAC nearly killed me
 
I think the "fearsome" gearbox issue suggested would have presented itself a bit more gradually if there was something going wrong inside the box, have you heard it grumbling ?
My money's on an age related failure where the wire is crimped onto the selector arm ball joint ?
Isn't there an issue on some of the Fiats where water drops onto the top of the gearbox, rusting stuff up ?
 
Overnighted in a quiet gravel carpark at Dalrigh 1 mile south of Tyndrum on the A82. Bit damp but pleasant although no9 4G of course. £5 in honesty box for motorhome overnight.
Next morning set off and fifty foot out of the car park, right in the middle of the exit, went for second gear then down into a dip and started up a slope. Van would not pull and clutch slipping. Close look showed gear selector cable snapped a gearbox end. The left to right action of the lever was loose so probably in 3rd not 1st also could not reverse. Called RAC at 10am. Promised a response in half an hour, three hours later a non RAC van turned up and agreed we needed a tow then drove off. We called RAC a couple of hours later and told very busy but should be with us in the hour. Phoned again at 8pm and told van on its way by 9pm. At 10pm we phoned, they dithered so we told them we are off to bed and to knock loudly on the van. Next morning around 8am phoned RAC and told van coming by 9am. It turned up at 10am and took us to Stirling. RAC told us it would be ferried back to Southampton, we could go with the van or have a hire car. Decided to stay with the van and ferry back. Once at the recovery depot in Stirling RAC then said they would not ferry the van but shift it at their leisure and put us a taxi to a car hire firm in Glasgow. As it is along drive back we asked about a hotel halfway, of course they said and booked us into a hotel in Penrith at the RAC expense. Then at the car hire we had to pay £75 waiver or risk a £500 excess. Finally on our way, called the hotel and ....no booking, sorry they said, our website is down so cannot see how RAC could have booked. Gave up and drove to a Wetherspoons hotel in Wigan, now enjoying a lovely meal and red wine. Wonder what tommorow holds, only another 240 odd miles.
Did'nt they offer to get it repaired in Scotland ?
 
Coastal Motorhomes might have new gear change cables ?

Subscribers  do not see these advertisements

 
  • Like
Reactions: 68c
We had a similar experience last week, with a work van.
A failed aux belt which could have been repaired roadside, resulted in a recovery.
They picked up the van, and took my guy to a lorry park, to wait for the next leg of the journey at 10pm. He then received a txt to say he would be collected by 1pm the next day. There were no facilities at the lorry park. No fuel station, nothing.
After much complaint, they eventually sent a taxi, and sent him home.
The van followed, 4 days later, after many, many calls !
This was Axa roadside assist.
Seems, they are mostly awful !
 
I think the "fearsome" gearbox issue suggested would have presented itself a bit more gradually if there was something going wrong inside the box, have you heard it grumbling ?
My money's on an age related failure where the wire is crimped onto the selector arm ball joint ?
Isn't there an issue on some of the Fiats where water drops onto the top of the gearbox, rusting stuff up ?
Yes, the rod that pokes through the rubber boot has snapped off flush with the ball joint. A class so may not be water related just 23 years use.
Will try Coastal as they are near me and been helpful in the past.

Subscribers  do not see these advertisements

 
We had a similar experience last week, with a work van.
A failed aux belt which could have been repaired roadside, resulted in a recovery.
They picked up the van, and took my guy to a lorry park, to wait for the next leg of the journey at 10pm. He then received a txt to say he would be collected by 1pm the next day. There were no facilities at the lorry park. No fuel station, nothing.
After much complaint, they eventually sent a taxi, and sent him home.
The van followed, 4 days later, after many, many calls !
This was Axa roadside assist.
Seems, they are mostly awful !
I expect they're just the same as very many business; all competing for market share by keeping their costs down because so often the customers choose on price, even more so during these 'hard times'.
 
Last August we had a minibus loaded with a 6m canoe trailer, 12 kids and 3 adults lifted from Glasgow to London.

There were a number options the AA could have taken to deal with the issue.
Such as find a Garage in Glasgow open on a Saturday afternoon and do a fix that would have cost £50.
Or they could have hired us a minibus and we could have driven ourselves down.
Or they could have put us all up in the top hotel in Glasgow and flow us down by chartered jet the next day which would have been cheaper than what they chose to do.

What they chose to do (and why should I care, as it's their money) is get three taxis to drive us down to London
£1,100 quid.... each !!!
The van then turned up 5 days later, but they 'lost' the canoe trailer.

By amazing coincidence someone we knew happened to be in South Mimms Service station on the M1 and sent us a photo of our canoe trailer, sitting in the car park, unlocked. £20k+ of kit just sitting in a public place.!!!
It had been there for 3 days apparently !
We got it back next day (at midnight)

Bottom line is for the sake of a £50 repair they preferred to waste well over £5k of members money.
 
Amazing #Brains. Well we got home safely in the hire car. Pleased to say Enterpise Car Hire let us off the £75 insurance extension. The Glasgow branch card machine not working so told to pay at Southampton. I argued the car had been returned clean and undamaged.
Been told van should arrive by Tursday 11th pm.
You may have seen another post I raised about the difficulty in getting a spare cable so will park van at home until we know whether to fix it ourselves or get it to a local garage.
 
I called out our long distance driver when I did breakdowns.....we contracted to the major recovers
Family broken down in a Scarborough to go to Inverness.
Driver picked them up, took them to Inverness then turned around and came straight home.
Shortly after that they changed the driving hours rule in line with commercial HGV hours.

Subscribers  do not see these advertisements

 

Join us or log in to post a reply.

To join in you must be a member of MotorhomeFun

Join MotorhomeFun

Join us, it quick and easy!

Log in

Already a member? Log in here.

Latest journal entries

Back
Top