POOR BOOKING FACILITY Camping and Caravanning Club

D

datadezign

Joined
Sep 2, 2019
Posts
75
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63,745
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Hymer MLi580
Exp
3 Years
I cannot believe WHY this club will not provide a more friendly (supposedly the friendly club) search facility with FLEXIBLE DATE field when searching for a site pitch!!

... when Most other APPS, Websites, and certainly the Caravan and Motorhome club site, offer this!!

Most of the time, we are very flexible as to what dates we want to book a particular site, and hence if the preferred dates are not available, we will search for ANY available dates and plan our tour around this. If no such search option is available, then you have to keep trying to add various dates, which is such a laborious task. If many of these other clubs, private companies, and app providers can do this, then surely so can this club. I have even sent several emails to the club with such request, and after a prolonged wait for reply, the reply has been very template driven, rather than someone really taking notice of the existing problem.

I would be interested to hear others opinion, along with a reply from one of the clubs managers.

I have tried to amend an existing booking this morning and to see what other alternative dates are available, and as the flexible date search filed is not available, and after inputting many various dates, had given up and resorted to a direct telephone call. Surprise, surprise, ....... 18 others in the queue with the last callers call time over 10 mins, meaning a wait time for my call to be answered of around 180 mins (3 hours) of course assuming each call took 10 mins!!

... mmm the not so friendly call centre!!

Very disgruntled member.
 
… I have also sent several emails and online forms of complaint, and to various departments with not one single reply. I have looked online to reviews of the club and to trust pilot, and the ratings are very poor, which are related to poor customer service. When is this club going to take notice and change their approach to customer service?Cannot understand why they call this the friendly club!! I would suggest that this is very misleading and should be removed, until such time they can prove that they are friendly and listen to their members.
 
I was unaware the reviews were so bad .

uk.trustpilot.com

The Camping and Caravanning Club is rated "Bad" with 1.7 / 5 on Trustpilot

Do you agree with The Camping and Caravanning Club's TrustScore? Voice your opinion today and hear what 191 customers have already said.
uk.trustpilot.com uk.trustpilot.com
2F54019D-72BD-490C-BE36-54D261CDBCA7.png
 
Yes as shown with your screen shot.

I have emailed them several times and to several different email addresses. Also competed the online contact form…. And NOT ONE single reply. I’ve checked all folders including Junk and certainly not received any replies. I also telephoned the other day, and there was around 20 others waiting in the queue so I gave up after working out on the time held with the same queue length, that I could potential have to wait 3-4 hours to speak to someone. I have also called them and emailed them before with the same complaint, but they were very reticent.

Am I the only one that finds the booking process to be so tedious?

When you use the caravan and Motorhome club site or APP and most other clubs or APPS, you entered virtually any random date, and the calendar will clearly show you what dates are already booked, say greyed out and what dates are available. The same applies if you book a flight online, example Ryanair. The available dates are clearly shown. So why can’t this club offer the same functionality?
 
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All fields are compulsory and there is no differential between what maybe available or non available dates. So as said if the dates you enter comes up as not available, you have keep entering alternative dates, until your lucky enough to find alternative dates. A classic example of this is the Keswick site. I appreciate that this is a very popular site, but if for example I have tried searching in June (all dates) then move into July and so on, is just such a laborious task!!!!
 
Email to the Chief Executive, with links regarding his companies poor booking etc to show him how the companies lacking, he has a duty to respond to shareholders which I guess technically all members are. (y)
 
I’m with you. Pointless telling me my dates are not available without telling me what is available.

I’m an early bird and do a lot of my bookings at stupid o’clock. Impossible to make a phone call at that hour.

And whether you use an awning or not makes a difference. Grrr.

The booking process is particularly weak. And you can not find your bookings on the website either. Don’t loose your emails!!

But I do find the camp staff very friendly.
 
datadezign said:
All fields are compulsory and there is no differential between what maybe available or non available dates. So as said if the dates you enter comes up as not available, you have keep entering alternative dates, until your lucky enough to find alternative dates. A classic example of this is the Keswick site. I appreciate that this is a very popular site, but if for example I have tried searching in June (all dates) then move into July and so on, is just such a laborious task!!!!
Click to expand...
Yes I've come across other companies with similar systems, i just refuse to use them.
 
We are members but to use the temporary holiday sites and group weekends. Booking their main sites is tedious and I think fairly expensive as we don’t need any facilities other than occasional water and rubbish bins. It does make we wonder what percentage of membership only uses the main sites as the group sites always seem to get decent numbers in attendance.

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It's strange how some of us have such different experiences, I spent months last year on various CCC club sites and have not experienced any of the issues you have, on one occasion when the online booking couldn't find a pitch for me I rang the site directly and they managed to find a space for me, and on another occasion doing an online booking something went wrong and it told me not to try again but to ring customer services which I did, they answered straight away and took the booking over the phone. I've also found the wardens to be very helpful, one even helped me get my motorcycle out of the garage when it got caught up on something.
 
In the past I've experienced similar frustration with the C&CC website, not being able to see monthly availability at a glance. When I telephoned, it was explained how I could search in the way I wanted, but recall even then it was difficult to find and not at all logical (to me at any rate ;)).

So difficult in fact that I can't find it now, or alternatively the facility has been removed! :unsure: :(

Shame, because in a lot of ways I like the C&CC. :cool:
 
Like ChrisL I must be lucky because I have rarely found any problems with this Club? Yes, there are times when the helpline is busy so I then call EARLY the following morning. Usually picked up after a couple of rings or ring site direct.
I do use a laptop and not a phone, I wonder if that makes a difference?🤔
 
We used to use the CCC website as an example of how not to make websites when training web designers.

Unless it's improved in the last two years, once lessons start up again, I'll be back to using it as a classic example of what not to do.

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I was self taught in computers many years ago, and have developed my own web site and had professional web designers create our own company web sites. When discussing the working of the site, you have to put yourself into the position of the user and understand how they may use the site, there needs and to also understand all platforms that will use this, and more recently MUST be mobile friendly!! This club and their web team clearly have not done this. The fact that some of you have not had a problem or very little, depends on how you book, when, how often, and what type of platform you use. Hence the reason some are successful and have not experienced a problem, and some like me have not.
 
I tend to use Late Availability to book sites as that has availability in the calender for a good few months ahead
 
Brains said:
We used to use the CCC website as an example of how not to make websites when training web designers.

Unless it's improved in the last two years, once lessons start up again, I'll be back to using it as a classic example of what not to do.
Click to expand...
It hasn’t improved . No fixes or updates .
 
Why can’t CACC do the same as this example from the CMAMC club app. Simple shows clearly what dates are available … not rocket science
 
Why should you have to find alternative ways to navigate the site to find availability such as late availability. The suggestion yes thank you is helpful but should not have to find alternatives because of the failings of this club to understand and listen to their customers.
 
Just out of interest, one of the the replies suggested l contact the chief executive direct. I respect your comment and suggestion, but I need to say, that the chief executive should themselves, and the team around them be knowledgable of any adverse publicity, and to act accordingly to rectify swiftly. One of the biggest adverse comments made publicly about the club is on Trust Pilot, surely with the position of chief executive they must be aware of this, otherwise they should not be holding this position?
 
Sorry I posted the wrong one. I didn’t believe the content needed to be worded as was.
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