Phone Call from Milan

[Sapper520]

We recently had problems with our Adblue system (there is a couple of threads about it), resulting in it being piggy backed on Monday to the local Fiat Dealership. Luckily, we had a call from the dealer on Tuesday morning (having been told it wouldn’t be looked at until 9th July!) it had been reset and was ready for collection.

On Thursday morning I had a telephone call from Fiat in Milan. The Customer Service guy appeared very concerned about our new van having ‘Engine Failure’. Once I’d explained it wasn’t engine failure, but an Adblue problem, he said he was relieved to hear that and happy the dealer had sorted it so promptly.

He asked if I was happy with the outcome and which dealer did I use. To my amazement, when I said Bleadon, Weston-super-Mare, he replied, ‘Huttons’. May have had it on his computer, but still happy to get the follow up call.

Seems someone is keeping an eye on problems maybe?

 

[mapman]

When we had an issue with dpf sensor I contacted Fiat customer services in Italyand they intervened and local Fiat Professional fitted us in within a few days. Very impressed with the Camper Assist set up.

 

[PG’s trips]

Contacted them in March but had to wait until this week to get the replacement airbag ecu unit sourced. On the plus side they answer the phone quickly, are helpful and understanding and speak good English. They do promise to email or phone back but I had to chase them too often. It’s good the service exists though given that Fiat dealers treat you like everyone else.

 

[Lucky]

I too can't speak highly enough of Fiat in Milan. My nearest Professional dealer messed me about for 6 weeks with a warranty claim, saying they were waiting for approval from Fiat. One email by me to Fiat, a quickly returned call from Milan and the truth was revealed. The dealer had not processed the claim correctly. Within 2 days of Milan's intervention the van was fixed (albeit at the second attempt...).