Phantom Tracker / Alarm upgrade

[philmc79]

Has anyone been contacted by Phantom now Movinginteligence about changing there tracking system from 2G to 4G as ours has stopped working and the only way to get it back on line is by having the upgrade done, also the alarm only works with the 2G so no tracker no alarm responce.

Below is what we have received from them, cost to have it done is £ 147

Anyone else been notified ???????

Thank you for shopping with Moving Intelligence. We can confirm fitting for:

• FIAT SWIFT ESCAPE 684

this will be completed by JB Vehicle Tracking Solutions on


Order Name: 2G to 4G Upgrade

 

[vambo]

Has anyone been contacted by Phantom now Movinginteligence about changing there tracking system from 2G to 4G as ours has stopped working and the only way to get it back on line is by having the upgrade done, also the alarm only works with the 2G so no tracker no alarm responce.

Below is what we have received from them, cost to have it done is £ 147

Anyone else been notified ???????

Thank you for shopping with Moving Intelligence. We can confirm fitting for:

• FIAT SWIFT ESCAPE 684

this will be completed by JB Vehicle Tracking Solutions on


Order Name: 2G to 4G Upgrade

I have asked the same question, what happens when 2g stops in relation to my subscription and if mine was using 2g. It is and again 147 for upgrade and they would transfer my subscription over. I would like an upgrade to a s5 device with an isolator so that’s my next question for them. Tracker is still working though

 

[G1969]

Has anyone been contacted by Phantom now Movinginteligence about changing there tracking system from 2G to 4G as ours has stopped working and the only way to get it back on line is by having the upgrade done, also the alarm only works with the 2G so no tracker no alarm responce.

Below is what we have received from them, cost to have it done is £ 147

Anyone else been notified ???????

Thank you for shopping with Moving Intelligence. We can confirm fitting for:

• FIAT SWIFT ESCAPE 684

this will be completed by JB Vehicle Tracking Solutions on


Order Name: 2G to 4G Upgrade

No I have not, how old is your system?

 

[Paul Wilkins]

Interesting, our Phantom seemed to have stopped sending data on the 9th January. Have opened a ticket.

 

[royandsharont]

Just checked mine Paul Wilkins It updated 12 minutes ago and appears to have kept the updates since I last brought it home. Getting good charge at the moment too with sunny days in East Yorkshire

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[LittleGreyCat]

Ours seems to be still working.

 

[RoamingFree]

Ours has stopped working on Friday. I have also raised a ticket. I hope it isn't anything to do with 2g as was fitted about 9 months ago.

 

[Paul Wilkins]

Ours has stopped working on Friday. I have also raised a ticket. I hope it isn't anything to do with 2g as was fitted about 9 months ago.

2G isn’t supposed to be turned off until 2030 in the UK, or so I’m told.

 

[BikerGraham]

Anyone know how to change the battery in the phantom remote ? And what type it is please ?

 

[royandsharont]

Anyone know how to change the battery in the phantom remote ? And what type it is please ?

Yes it’s easy to do, I’ve done it. Just release the single small screw and take the case apart. I seem to recall it was a CR2032 battery, the same as is in my Fiat remote, which I know is not the same as the ones in my Skoda remotes. Just remove and replace, nothing extra to do re discharging any latent energy in the remote unlike my Skoda one procedure. I use Panasonic batteries for all the remotes.

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[BikerGraham]

Yes it’s easy to do, I’ve done it. Just release the single small screw and take the case apart. I seem to recall it was a CR2032 battery, the same as is in my Fiat remote, which I know is not the same as the ones in my Skoda remotes. Just remove and replace, nothing extra to do re discharging any latent energy in the remote unlike my Skoda one procedure. I use Panasonic batteries for all the remotes.

Cheers mate.

 

[Paul Wilkins]

Just had an update from Phantom re: the lack of data since Friday. Apparently, there was an issue with one of the SIM providers Friday and over the weekend, the data should start being received by phantom today.

"I have looked over the account and can see there has been an issue with the sim provider on friday and over weekend unfortunately out of our control but this has affected some of our customers. I am informed that they should be coming back online today throughout the day. Thanks"

 

[Paul Wilkins]

However... still nothing as at 6:30pm. If it hasn't updated by the morning, I'll get back on their case.

 

[royandsharont]

It is not really beyond their control, they chose and installed the sim provider, not you

 

[RoamingFree]

However... still nothing as at 6:30pm. If it hasn't updated by the morning, I'll get back on their case.

Mine has just started working again. Alert came through that the MH had moved as I set the shield when it didn't know where it was.

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[Paul Wilkins]

3-2-1 ... and we're back in the room.