Parkdean Resorts

[claude et maude]

I know most of you wild campers won’t be at all interested but we booked a pitch and a chalet at a Parkdean resort at the weekend because the kids and grandkids need a chalet (mainly so we can get some peace). Got immediate confirmation of direct debit for both bookings but no reservation number which seemed strange. I sent an email and called numerous times but couldn’t get a response. Eventually got an email cancelling one direct debit without explanation then about a day later an email saying I only had one booking but to call them if I needed help. Replied to the email that I couldn’t get through on the phone to which I got no response and now second direct debit has been cancelled again without explanation.

Checking news feed on google they seem to be investing heavily so what’s going on, seems a mess, how can they do business when you can’t even contact them.

This will be the last time I try to book a pitch with them!

 

[Electraglide]

Booked for four days last week, no problems.

 

[claude et maude]

Booked for four days last week, no problems.

Maybe they just don’t like our family....

 

[claude et maude]

So firstly the good news, we are now booked in with Parkdean and everything is as we wanted.

What happened and why? Well their website messed up which they acknowledged and then the first email from them had the wrong phone number, I only discovered this by googling their contact details this morning.

Such a shame it happened in the first place but they dealt with it really well today so I’m pleased to say that it’s all really positive now but the issues in the meantime could have been resolved if they had sent me their correct phone number.