romany
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- Jul 3, 2018
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- since 2014 camping since1968
for those of you who may have bought an outwell awning I saw this on another forum I am always loathed to post this type of warning so my advice if you have bought one is to go back and check with your dealer 
there was also a statement on the same forum from Team Outwell which reads.
Thank you for your comments and we would like to take the opportunity to confirm that we have recently identified an issue with air tubes that affects a number of 2019 Outwell inflatable tents and motorhome awnings.
For more than 25 years we have worked hard to achieve and maintain high levels of product quality, service and trust so we are truly embarrassed to report this failure. Thankfully, these incidents are rare. But errors do occur, and we would like to assure you that we take these issues very seriously.
We would like to stress that this only affects 2019 models and apologise profusely to anyone who has already purchased one of these tents or motorhome awnings. We are currently implementing an action plan with our retail network and you will soon be contacted by either your supplying retailer or our team in order to rectify the problem.
We expect to start delivering back to the market in early May.
Please contact Outwell direct if you have any questions info at outwell.com
there was also a statement on the same forum from Team Outwell which reads. Thank you for your comments and we would like to take the opportunity to confirm that we have recently identified an issue with air tubes that affects a number of 2019 Outwell inflatable tents and motorhome awnings.
For more than 25 years we have worked hard to achieve and maintain high levels of product quality, service and trust so we are truly embarrassed to report this failure. Thankfully, these incidents are rare. But errors do occur, and we would like to assure you that we take these issues very seriously.
We would like to stress that this only affects 2019 models and apologise profusely to anyone who has already purchased one of these tents or motorhome awnings. We are currently implementing an action plan with our retail network and you will soon be contacted by either your supplying retailer or our team in order to rectify the problem.
We expect to start delivering back to the market in early May.
Please contact Outwell direct if you have any questions info at outwell.com
