New style Smart car owners - you probably need a software update! (1 Viewer)

Minxy

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Today our Smart ForTwo sat nav wasn't working correclty, it wasn't showing the time in the top right corner and there was no connection to 'live' services. After resetting it to factory settings didn't sort it, and hubby playing with it to see if he could set the clock manually which wasn't possible (it was greyed out), I decided to have a look on line and found that there is a software issue so an updated version needs to be installed.

This is what it's all about:

Get your smart Media-System up to date – it's simple, fast and straightforward.

Your smart Media-System continually receives the current time signal by way of GPS data. A so-called Week Number Rollover (WNRO) is scheduled for this GPS time signal on 06.04.2019,following which it is possible that your smart Media-System may no longer be able to handle this signal correctly. As a result, the time may no longer be displayed in your vehicle, and implausible arrival times may be shown. We therefore recommend you to take action now and update your Media-System.

Get your smart fit for the future now: all it takes to get your smart Media-System up to speed is a swift and straightforward software update to make sure it continues working correctly. The update is provided by our system partner TomTom, only takes around 15 minutes and does not require any special know-how.

The below link gives details of how to do the update:
 

The Dotties

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Did both of ours a couple of weeks ago. Got an email direct from Tom Tom as we had registered the cars when we first downloaded the maps a couple of years ago.
Had an email reminder as well from smart.
 
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Minxy

Minxy

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Thank Mel
Did both of ours a couple of weeks ago. Got an email direct from Tom Tom as we had registered the cars when we first downloaded the maps a couple of years ago.
Had an email reminder as well from smart.
Our Smart was pre-registered by the dealer and we bought it when it was three months old so the sat-nav etc was set-up for us by them, probably why we didn't get any notifications.
 
Oct 29, 2008
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I could see the attraction to the old shaped Smart car but just find the new ones have lost the look.
A software update wont change that!
 
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Minxy

Minxy

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I could see the attraction to the old shaped Smart car but just find the new ones have lost the look.
A software update wont change that!
I prefer the older ones too, especially the peanut headlight ones (apparently the most popular one produced) but we wanted a modern car, hence our compromise of a new model Smart ForTwo ... they're still great fun regardless!

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Minxy

Minxy

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Minxy

Minxy

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Just a bit more info for those who will need to do the software update, it can take a LOT longer than the 15-20 mins suggested!

Hubby stuck the USB with the downloaded software update into the Smart as instructed and it has taken HOURS for the car to accept it, hubby turned the ignition off and on again during this time to see if it needed a 'kick up the exhaust pipe' to sort it which may, or may not, have made a difference.

Anyway, I can report that it is now showing the right time etc so all is good.
 
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I prefer the older ones too, especially the peanut headlight ones (apparently the most popular one produced) but we wanted a modern car, hence our compromise of a new model Smart ForTwo ... they're still great fun regardless!
We ended up with a Toyota IQ which I sometimes prefer to drive than my Jag.
 
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Minxy

Minxy

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Aug 22, 2007
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Since 1996, had Elddis/Swift/Rapido/Rimor/Chausson MHs. Autocruise/Globecar PVCs/Compactline i-138
We ended up with a Toyota IQ which I sometimes prefer to drive than my Jag.
That's a very 'girly' looking little car! :X3: Great fun too though I'm sure. Can't be doing with big cars myself, the smaller the better so long as they do what we need them to ... hubby brought back 4 x 100L of mulch in our Smart the other day, it's amazing what you can get in them.

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dna

Jan 17, 2010
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The update is needed for a lot of older TomTom devices including where they have provided kit built into vehicles - we have a Renault Scenic that needed it for the built in satnav.

As Minky Girl said, the GPS satellites send a week number as part of the info and it reached its maximum of 1023 on april 6th and rolled over back to zero to start again. The software update was needed to cope with this. Our Garmin satnav seems to be ok as we keep that updated regularly (easier to take that in the house and plug into PC than the built in car one :) )
 

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