Nationwide Flexplus

Slimalex

Slimalex

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Apr 24, 2019
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Solihull
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Just reviewing my Flexplus account.
Slightly concerned that if involved in an accident, which is my fault the vehicle won't be recovered.
Nationwide have just changed to AA accident assist, which will only recover in a non fault accident.
Am I missing something here or call members enlighten me please?
Thank you
 
Slimalex said:
Just reviewing my Flexplus account.
Slightly concerned that if involved in an accident, which is my fault the vehicle won't be recovered.
Nationwide have just changed to AA accident assist, which will only recover in a non fault accident.
Am I missing something here or call members enlighten me please?
Thank you
Click to expand...
Is that not standard ??
Your getting "breakdown" cover..
If you cause an accident then your van insurance should cover recovery. 👍
 
I’ll need to check this With Nationwide. Dropped my valued ADAC cover after truly appalling AA service in this country. I don’t want to be at their mercy again.

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15edward said:
I’ll need to check this With Nationwide. Dropped my valued ADAC cover after truly appalling AA service in this country. I don’t want to be at their mercy again.
Click to expand...
ADAC cover has no value at all as many of us have had to find an alternative, Nationwide on paper looks okay to me.
 
It’s The AA I need to avoid. I understood my Nationwide Flex account gave me Britannia breakdown cover
 
15edward said:
It’s The AA I need to avoid. I understood my Nationwide Flex account gave me Britannia breakdown cover
Click to expand...
Slimalex said:
Just reviewing my Flexplus account.
Slightly concerned that if involved in an accident, which is my fault the vehicle won't be recovered.
Nationwide have just changed to AA accident assist, which will only recover in a non fault accident.
Am I missing something here or call members enlighten me please?
Thank you
Click to expand...
Britannia is still named as breakdown provider on the nationwide website, how do you know they have changed to the AA?

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Itsmcb said:
Britannia is still named as breakdown provider on the nationwide website, how do you know they have changed to the AA?
Click to expand...
We had a breakdown last December with clutch failure and Britannia were brilliant. We were given a hire car to get us hone as the breakdown vehicle could only take two of us but we had a third person with us. they kept us informed all the way through the process of getting the breakdown truck to getting home again, 120 miles away.
 
Looking on website, it states that they're pleased to announce move to AA from April 2021.
 
Had all the same grief with the rac a couple of years back.

Now with auto-aid cheaper and cover in the event of accident according to email (only scanned it today)
"

Dear Michael,​

​
If you are involved in a road traffic accident, we have a dedicated department that will advise and support you straight away. This can be any type of accident including collision with another vehicle, object, animal, or pedestrian.
Here is a brief outline of the claim's assistant services, which includes some new additional benefits:
  • 24/7 Helpline
  • Free Initial Advice
  • Recovery as part of your Policy administered on your behalf
  • Potential Hire Car service (subject to accident details and T&C’s)
  • Uninsured Loss Recovery Assistance for Non Fault Claims(Excess, Loss of earnings etc.)
  • Services can be offered to Third Party’s to mitigate costs
  • Access to Legal Representation if required/recommended
  • Advice and assistance for anyone injured following the incident
If you have had any type of accident, call our dedicated claims team on:
0800 1700 400 and they will give you advise and support 24/7.

For more information please visit:
https://www.autoaidbreakdown.co.uk/claims-assistance-service/

Best Regards,
AutoAid Breakdown"

May not be suitable over 3500kg​
 
We have breakdown cover with Comfort now but for the first year we had Fiat Assist. We were also covered on our Lloyds bank account, this is the AA. We didn’t have to use it for the van but had to use it for one of the cars. Fortunately it was from home. What a pain in the bum that is now. You try to phone like you used to, it tells you it will be quicker to follow an online link they will send, we did that, it then said we were in a dangerous place ( on our long drive!) so to click on the phone number to speak to someone which we did, it would ring for a bit and cut off. We tried half a dozen times on different phones and eventually it accepted it. Once we were through to Lloyds/AA it was as efficient as ever but getting through took a good half an hour.

We’d also gone back to the ordinary phoning but that option wouldn’t work at all, you know the one, press option 2 if you want to speak to a human.

Imagine if you’d been broken down at the side of the road , the chap who turned up was great. Managed to get it going. Waited whilst we phoned our garage, followed Nick there and then dropped him back.
 
Slimalex said:
Looking on website, it states that they're pleased to announce move to AA from April 2021.
Click to expand...
I think it's 2022

The AA, which is the UK’s largest breakdown provider, was selected after winning a successful tender process after the Society was impressed with the provider’s products and services. The move will bring together two of the most trusted brands on the market and will give Nationwide members access to the AA’s fleet of 2,700 highly trained roadside breakdown specialists when the Society switches its breakdown cover from the first quarter of 2022.

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Wilberforceftw said:
I think it's 2022

The AA, which is the UK’s largest breakdown provider, was selected after winning a successful tender process after the Society was impressed with the provider’s products and services. The move will bring together two of the most trusted brands on the market and will give Nationwide members access to the AA’s fleet of 2,700 highly trained roadside breakdown specialists when the Society switches its breakdown cover from the first quarter of 2022.
Click to expand...
Thank you for the clarification.
I realise one should contact insurance company first, but had anyone experience of recovery or otherwise in the case of a fault accident as the terms seem to exclude this option.
 
An accident is a different issue from a breakdown such as a lost clutch which I had in December. I believe the T&C’s for AA say something about the accident situation. Leave it to the insurers, I would say.
 
Oh the irony, after moaning yesterday about the AA through our LLoyds bank account , Nick’s car wouldn’t start this morning! He took mine to golf so I took son’s to the gym as Nick’s not insured on it.

Nick phoned after golf and got sent the link but it worked first time, our drive remains a very dangerous place so he was still given another number to call after all that but at least they seem to have ironed out the glitches. It’s a relief because I was a bit worried.
 

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