May 2022: trying to get an AutoPASS toll tag in Norway (1 Viewer)

[popotla]

We arrived in Norway, at Kristiansand port, without a toll tag but wanted to get one. Having been told by Fremtind, one of the tag providers, that I could “pick up the tag at the Autopass office “ there and “have someone from Autopass help me register it on their computer”, I stopped at customs to say what I needed and ask where the office was. As far as I know there is no office but the extremely helpful woman gave me what I thought I needed: a box with a tag in it and instructions as to how to register. All I needed (I thought) was to get online and do it.

The fun started. To cut a long story short, for my vehicle (a motorhome under 3.5 tonnes) a toll tag cannot be registered in this way. The only link available on Autopss for vehicle registration is this,which is for vehicles over 3.5 tonnes.

https://www.autopass.no/en/user/compulsory-tag/tag/register-at-border/

I have tried, through different providers, to register the tag but cannot. Prompt and helpful info has been provided online or by phone from tag providers and Norwegian customs, and that was nice but a series of dead ends. Instead, I’ve registered my vehicle and registered a payment account with E-Pass24. This should ensure that all billing is centralised and – important in my case, as I expect to be in Norway for perhaps ten weeks and away for longer – bills are available for viewing online. There are no discounts on toll roads, bridges or ferries.

The short answer is that if you want these discounts, get your planning in order and do it from home before you leave. Go to the Autopass site, contact a provider and order the tag, to be sent by post. Precisely why a tag for a vehicle less than 3.5 tonnes cannot be registered online, after getting it from customs, I don’t know, but there it is.

We met an English motorhomer with an Autopass card which gives discounts on ferries but that too would have to be sent to an address. I still don’t know where exactly one would get it; I met the guy back in Denmark and can’t remember what he told me. On the Autopass site, info about ferries is sparse, as far as I can see.

Our first ferry crossing was Lauvvik to Oanes, fare – 198 NK – collected onboard. With Autopass discount, this would have been 99 NK. Our second crossing, from Hjelmelandsvagen to Nesvik, used the number-plate recognition system. I don’t know the fare but it was probably more than 198. In any case – though not everyone might agree - the discounts, at least on the ferries, are worth having.

Now we look forward to more of Norway's wonders. Today enjoying a second day parked between a roaring waterfall and a fjord backed by snowy peaks. However did it take us so long to decide to come here?

 

[Figaro]

Informative post thanks.
Norway is on my radar for next year, maybe.
Please let us know how you get on over there, and some photos appreciated

 

[Bailey58]

Must be sent to an address which is what you said in your original post I seem to remember. Just a shame the info you got from the operators was incorrect. AutoPASS ferry is a newish concept replacing the old Autopass system that had an add on that gave users a discount on ferries I believe.

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[Raingod]

Like Figaro we plan to go next year probably leaving UK in May/June so would be very interested to hear of any useful tips you pick up

 

[p720eb]

We met an English motorhomer with an Autopass card which gives discounts on ferries but that too would have to be sent to an address. I still don’t know where exactly one would get it; I met the guy back in Denmark and can’t remember what he told me. On the Autopass site, info about ferries is sparse, as far as I can see.

The start page for the Autopassferry account and card is here:

AutoPASS ferry

autopassferje.no

There is also a new scheme this year called FerryPay, on the same page.

 

[tsrwright]

Norway's FerryPay is for casual users, I think, but must be the simplest solution. AutoPass makes use of commercial toll and fare collectors who issue electronic tags, give a discount and collect the money from your bank account. We signed up online with the Danish Brobiz and received our tag by post in the UK.

So far, despite some initial uncertainties about the way it works, all seems ok. As we enter a ferry terminal an overhead sign displays our reg number and the discounted fare is charged. But I much preferred the ticket collector coming round on board to each vehicle.

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[tsrwright]

Having again looked up the AutoPass site I have to say I do not know if AutoPass only uses third party collectors such as our Brobiz or also does its own collection if you want. Brobiz, and doubtless others, are all across Scandinavia which has obvious advantages..

 

[popotla]

I'm about to start a new thread about this.

 

[popotla]

(Figaro) Informative post thanks.
Norway is on my radar for next year, maybe.
Please let us know how you get on over there, and some photos appreciated

(Raingod) Like Figaro we plan to go next year probably leaving UK in May/June so would be very interested to hear of any useful tips you pick up

Figaro and Raingod, anything in particular you'd like to know about?

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