Marquis Preston (1 Viewer)

Nosmo King

Free Member
Jul 17, 2018
184
77
Funster No
54,992
After visiting the show at the NEC and looking at lots of PVC variations, we decided on a Benimar Benivan. Fantastic specification, clean and simple inside, option for auto gearbox. We then discovered that the only outlet was Marquis, and our nearest branch was Preston. Marquis had / have a very mixed reputation and we were nervous about buying from them, to the point that we considered buying a Rollerteam Toleno instead. Similar, but just quite not what we wanted.
Anyway, we contacted Marquis Preston, spoke to Dave, swapped lots of emails (Marquis were very prompt and professional in all their responses) and arranged a visit and test drive. A different member of the team met us (Tom) and was every bit as professional.
1st impressions were very good. Polite, knowledgeable, professional. Had a good test drive, negotiated a decent deal, both of us happy. We then had a long chat about our expectations and the poor reputation that Marquis have.
They were quick to agree that the company are not held in the highest regard, explained in detail the company organisational changes, and what they hoped would happen as a result. Fine words doth butter no parsnips I hear you say. But it did seem quite genuine.
Anyway, placed an order, signed on the dotted line and agreed a delivery date. Sorted. Or so we thought. We then decided to go on holiday for 5 weeks so called to delay delivery. Chat with the sales director and the response: No problem. See you in January. Have a nice time.
Researching the forums highlighted a couple of issues with the Ducato - Fiat block a heater outlet for example. Rear side window can be opened when you try to open the whizz-bang door. Called Marquis. Not aware of these but… we’ll sort them. No problem. And they did. Including supplying a couple of window locks to prevent the window from ever being opened (as we requested).
PDI completed. They sent me a copy of the checklist. Very, very thorough. A few problems listed, Most very minor, and cosmetic (plastic cap missing off screws). A couple more complicated (Truma errors). Gas tests completed. Damp checks and readings. The good thing is they spotted the problems and fixed them. It wasn’t just a cursory glance over the camper. It was thorough and complete and honest.
We went up to check the camper out before we paid the balance. Met the service guy who’d completed the PDI. Professional, honest, thorough. Knew his stuff and took pride in what he did. Confidence inspiring.
Hand-over was thorough, detailed and comprehensive. Les. Excellent. Knew his stuff and made sure we understood everything. Complicated bits explained simply. ‘Van was beautifully presented and is an absolute pleasure to drive. Found a problem with the heating system. Marquis invited us to lunch while we waited for it to get sorted. And gave us 1st year's hab. check for free due to the inconvenience!
So far so good. We have no complaints. Quite the contrary. We are very, very impressed. I know it’s early days, and it’s good to be aware of potential problems but so far Marquis have exceeded my expectations.
Hopefully Marquis will maintain this level of service and professionalism!
 
Nov 11, 2013
1,959
6,893
Tewkesbury
Funster No
28,984
MH
Hymer T-SL 668
Exp
March 2014
We only live a mile from the Tewkesbury branch but have only had poor experiences there ourselves and have heard of some really bad things that happened to others so wouldn't consider ever buying from them. I might travel up to Preston though after what seems an excellent handover you had!!
 
2

2657

Deleted User
After visiting the show at the NEC and looking at lots of PVC variations, we decided on a Benimar Benivan. Fantastic specification, clean and simple inside, option for auto gearbox. We then discovered that the only outlet was Marquis, and our nearest branch was Preston. Marquis had / have a very mixed reputation and we were nervous about buying from them, to the point that we considered buying a Rollerteam Toleno instead. Similar, but just quite not what we wanted.
Anyway, we contacted Marquis Preston, spoke to Dave, swapped lots of emails (Marquis were very prompt and professional in all their responses) and arranged a visit and test drive. A different member of the team met us (Tom) and was every bit as professional.
1st impressions were very good. Polite, knowledgeable, professional. Had a good test drive, negotiated a decent deal, both of us happy. We then had a long chat about our expectations and the poor reputation that Marquis have.
They were quick to agree that the company are not held in the highest regard, explained in detail the company organisational changes, and what they hoped would happen as a result. Fine words doth butter no parsnips I hear you say. But it did seem quite genuine.
Anyway, placed an order, signed on the dotted line and agreed a delivery date. Sorted. Or so we thought. We then decided to go on holiday for 5 weeks so called to delay delivery. Chat with the sales director and the response: No problem. See you in January. Have a nice time.
Researching the forums highlighted a couple of issues with the Ducato - Fiat block a heater outlet for example. Rear side window can be opened when you try to open the whizz-bang door. Called Marquis. Not aware of these but… we’ll sort them. No problem. And they did. Including supplying a couple of window locks to prevent the window from ever being opened (as we requested).
PDI completed. They sent me a copy of the checklist. Very, very thorough. A few problems listed, Most very minor, and cosmetic (plastic cap missing off screws). A couple more complicated (Truma errors). Gas tests completed. Damp checks and readings. The good thing is they spotted the problems and fixed them. It wasn’t just a cursory glance over the camper. It was thorough and complete and honest.
We went up to check the camper out before we paid the balance. Met the service guy who’d completed the PDI. Professional, honest, thorough. Knew his stuff and took pride in what he did. Confidence inspiring.
Hand-over was thorough, detailed and comprehensive. Les. Excellent. Knew his stuff and made sure we understood everything. Complicated bits explained simply. ‘Van was beautifully presented and is an absolute pleasure to drive. Found a problem with the heating system. Marquis invited us to lunch while we waited for it to get sorted. And gave us 1st year's hab. check for free due to the inconvenience!
So far so good. We have no complaints. Quite the contrary. We are very, very impressed. I know it’s early days, and it’s good to be aware of potential problems but so far Marquis have exceeded my expectations.
Hopefully Marquis will maintain this level of service and professionalism!

We bought our 2nd hand Globecar from Marquis Preston 3 years ago, we spend winter in Portugal and they arranged for the van to brought up from Dorset to coincide with a trip back to the UK.

Negotiations went well,they provided a spare wheel as there wasn't one, helped us to find storage for it nearby as we had to return to Portugal and my son collected it and with the help of the sales staff took it to storage.

Couldn't fault the sales staff, the vehicle was immaculate when we looked at it and the whole transaction was a pleasure.....and a bargain:)
 
Oct 30, 2010
4,256
20,709
Suffolk or France or ........
Funster No
14,290
MH
A Class Carthago Chic
Exp
Since 2008
Good to hear.
They are a major dealer and as such I think we would all expect them to be ahead of the game.
Perhaps there is hope at last that they are getting their act together.
Mind you, it will take quite a few reports like this before I go back to them............but never say never.

Richard.

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2

2657

Deleted User
With a large national chain like Marquis there will be a difference between branches primarily, as I see it, because the chain has expanded by taking over pre existing dealerships and presumably their staff.

I can't remember the name of the previous owners of the Preston branch but it had not been Marquis long when we bought ours. Just checked I think it was Riversway Leisure.
 

Howard H

LIFE MEMBER
Nov 10, 2015
4,834
4,798
West Lancashire
Funster No
40,122
MH
Benimar mileo 294
A really good review ,I am not a fan of marquis and found the sales staff ok it was the aftersales service that was bad they did not seem interested after they had taken your money but hopefully they are changing for the better . There is another motorhome they stock and I am interested in and only they stock the brand but until they do improve won’t be getting any of my money but they can only get better . The real trial will be if you need to use their aftercare services . Enjoy your new van they do look very nice (y)
 

Cheshirecat57

Free Member
Feb 3, 2018
3,482
5,590
Mid Cheshire
Funster No
52,244
MH
None
Exp
10 years on and off
I have been a critic in the past, based on their lack of real knowkedge at the sales stage, so never got past the first hurdle
Great to hear of a good experience
 
Aug 18, 2014
23,962
135,903
Lorca,Murcia,Spain
Funster No
32,898
MH
Transit PVC
Exp
16 years since restarting
I Think @Jim will be along to ask you to put your excellent review in the Marquis review section. So glad it all went far better than you expected.(y)

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