I know it has been asked many times before Windows Back-up

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What is the best and most reliable way to take a shadow copy of a windows 10 laptop. Thanks
 
Can a system image then be downloaded to a new laptop (with windows 10) so that it is basically a clone of the old laptop
 
What is the best and most reliable way to take a shadow copy of a windows 10 laptop. Thanks

As Burgo says you could use Windows 10 inbuilt backup and restore functionality however I've always used Macrium Reflect Free. Just rebuilt a Windows 7 and Linux Mint desktop and used it last week to take a "pristine" copy of the Windows installation.

Can a system image then be downloaded to a new laptop (with windows 10) so that it is basically a clone of the old laptop
No. You can clone the Windows 10 installation on your current laptop but this is linked to the hardware of the laptop so can't be installed on a different machine. You can, however, make a clone, install a new hard disc in the laptop and restore to that.
 

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