Genou blessé: my French A&E experience

thidwick

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(Many words here. A long story - but I’m not busy….)
We’re in France. We’d been here for a couple of weeks, touring gradually southwards, when I hurt my left knee.
(I was escaping from a rabid bear, running fast because the bear was wielding a huge machete. Sprinting through the woods, I came to a fence which I vaulted in a single bound - only to find that some enormous wombat had excavated a huge hole just on the other side…..)
Ok, so I climbed up onto the fixed bed in the motorhome, and as I went from all fours to prone, I heard and felt a big “click” in my left knee. Uncomfortable night, and next morning I couldn’t straighten my left leg, put weight on my left leg, or bend my left leg very far. It was jolly painful too.
This was our first night on a site in Saint Gaultier. We were intending to stay two nights so that we could cycle along the adjacent cycleway to look at a Roman amphitheatre a couple of miles away. As became painfully evident, I could barely stand, couldn’t walk, and definitely couldn’t cycle or operate the clutch on our motorhome.
Luckily we had a couple of walking poles with us, and I could use both of these to hobble slowly to the “facilities”.
“It will click back into place”. I thought - forever the optimist. But it didn’t.
We booked an extra couple of nights at the campsite, and my wife cycled to the nearby supermarket for more supplies.
The very helpful campsite ladyboss, who speaks a little English, told us she used to be a nurse (!) and offered to help getting me medical assistance. We took up this offer the next day when it was obvious I needed help.
The campsite ladyboss rang the “Urgences” hospital in nearby Chateauroux (about 30 miles I think). A long conversation, which I didn’t really follow, after which the Ladyboss assured me that I was expected at the hospital A&E. The hospital arranged a taxi to collect me from our campsite and take me to & from the hospital. My wife came along too, as she speaks much more French than I can.
The taxi collected us as promised. We duly arrived at the A&E dept, where the taxi driver took us to the reception, and gave us his phone number for when we were done.
i was booked in by providing details from my passport. I expected to have to show my European health card (follow on from EHIC), but wasn’t asked for it. I assured them we’d each had three Covid19 vaccinations, but wasn’t asked to prove it. Ten minutes booking in, five minutes sitting in an almost empty waiting room, then an English speaking nurse did some initial consultation and triage. He gave me an ice pack for my knee, and put me on a trolley to be wheeled off for x-rays. Mabe ten minutes wait outside x-ray, then two images made, before being wheeled out again. Another few minutes wait, then a doctor introduced himself and provided as much diagnosis as he could. Nothing broken, something strained. MRI not possible at this hospital, as only A&E, but he said it wouldn’t show anything as too much swelling. He recommended rest, ice packs, painkillers, and the medications for anti-inflammatory. He also prescribed crutches.
Another five minutes then a nurse, with very good English, came and applied anti-inflammatory gel and bandaged my knee.
I was handed the prescription, a certificate of hospital attendance, and the x-rays. (I was also signed off from work for 7 days!) After that we were free to go.
Total time at the hospital: about 80 or 90 minutes!
We called the taxi driver, who reappeared after 10 minutes, and drove us back. He asked about, and then took the prescription paper, for which he then stopped to leave the prescription at the pharmacy nearest to the campsite. The pharmacy then delivered the medications to me at the campsite within an hour. The delivering pharmacist discussed types of crutch with me, and the campsite ladyboss went to fetch them a few minutes later.
The cost of the hospital was nothing. The cost of the medications (three lots of tablets and some gel) was €14.50. The cost of the crutches was €24.50. The return taxi ride was €160.

All-in-all, I think the whole experience was efficient and caring. I‘m glad I wasn’t heading for an English hospital A&E.

I’m spending time sitting about and resting the knee. It is improving gradually.
This campsite is a great place to be “stuck”. We’ve been here almost a week so far. It is quiet and peaceful. Grassy and with trees. There‘s a bar which serves food, and one of the best swimming pools we’ve ever had on a campsite. Very friendly and helpful ladyboss too. “Oasis du Berry” at Saint Gaultier. Highly recommended.
 
Sounds like you've had a excellent service from the french hospital.
I too fear your experience at a UK A&E may have been very different.
Hope your knee heals soon and the campsite does sound very appealing.
 
Get well soon, I was once helicoptered to a French hospital trauma centre after a bike accident. The care I got was exemplary too, it cost the insurance company a bit more too. :-(

As I work in the NHS I wouldn’t say it was better, it was just as good. ;-)

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I’m not intending any NHS bashing. The NHS staff are all, in my eyes, magnificent.
My life has been saved by the NHS in the past. Their care was exemplary.
So has mine, however, my last experience in Spain ( Benidorm) was exemplary also, but once inside the hospital, the place was not full of hangers on/ drunks & Junkies which appears to happen too often over here!!!!!!
 
I’m not intending any NHS bashing. The NHS staff are all, in my eyes, magnificent.
My life has been saved by the NHS in the past. Their care was exemplary.
Sorry, I wasn’t aiming it at anyone in particular, least of all you.

I am a sensitive soul about the NHS which I hold very dear and have worked in since I was 17 years old. It makes me very happy that you were pleased with the care you got, both in France and the UK.
 
So sorry and hope your knee gets better soon. Very funny start to the story by the way !! So glad you had such a wonderful experience with France's A&E. I collapsed last September here in Derbyshire while out walking and was told the Ambulance would be around 5 hours !! So Steve drove me there, turns out I had dangerously low blood sugar after really extensive tests at A&E, who were wonderful by the way. Being as you have lots of spare time I will tell you my story of my visit to a Bangkok Hospital :giggle: I tripped and sprained my ankle while out one night, spent the rest of the night walking up and down the hotel room convinced It would lock back into place. Anyway, woke up in the morning and it looked like I had a tennis ball under my skin on my ankle. We phoned for the hotel doctor who immediately ordered an Ambulance to take me to hospital, I was crying all the way there as I didn't want to spend hours in a hospital in Bangkok as I thought it would be horrible. I was in fact taken to a private clinic and seen by an English speaking doctor. After an Xray he told me I had a torn ligament and put a plaster cast on my leg and ankle. Six weeks later I go to Derby City Hospital to have the cast removed. The Consultant was really interested in my cast, which I thought was odd. He then asked who the Doctor was who did it and when I told him his name, his said OMG he trained here in this hospital, He was the best plaster caster I have ever trained, I recognised his work !!! On the flight home the Captain came to speak to me and apologised as he said it would be a painful flight because of the cabin pressure with my leg being in plaster. It will really freek me out if that Pilot was nicholsong !!! Hope your knee heals quickly, Best Regards, Gina.

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So sorry and hope your knee gets better soon. Very funny start to the story by the way !! So glad you had such a wonderful experience with France's A&E. I collapsed last September here in Derbyshire while out walking and was told the Ambulance would be around 5 hours !! So Steve drove me there, turns out I had dangerously low blood sugar after really extensive tests at A&E, who were wonderful by the way. Being as you have lots of spare time I will tell you my story of my visit to a Bangkok Hospital :giggle: I tripped and sprained my ankle while out one night, spent the rest of the night walking up and down the hotel room convinced It would lock back into place. Anyway, woke up in the morning and it looked like I had a tennis ball under my skin on my ankle. We phoned for the hotel doctor who immediately ordered an Ambulance to take me to hospital, I was crying all the way there as I didn't want to spend hours in a hospital in Bangkok as I thought it would be horrible. I was in fact taken to a private clinic and seen by an English speaking doctor. After an Xray he told me I had a torn ligament and put a plaster cast on my leg and ankle. Six weeks later I go to Derby City Hospital to have the cast removed. The Consultant was really interested in my cast, which I thought was odd. He then asked who the Doctor was who did it and when I told him his name, his said OMG he trained here in this hospital, He was the best plaster caster I have ever trained, I recognised his work !!! On the flight home the Captain came to speak to me and apologised as he said it would be a painful flight because of the cabin pressure with my leg being in plaster. It will really freek me out if that Pilot was nicholsong !!! Hope your knee heals quickly, Best Regards, Gina.


Good story, especially the consultant recognising the doctor's plaster cast work.

No I was not the pilot - never wanted to do long-haul, as I was quite happy poddling around grey European skies doing 2-4-6 sectors a day and feeling I was really earning my money. Keeps one's skills up also.
 
I also believe that the A & E departments in every hospital around the country do their level best, however, I am hearing so many bad things about our G.P's and how they are even now not leaving their lounge to see patients and we should all send an e????? mail to let them know if they can pass you on to someone else.............. has anyone got a good word to say about a G.P. ???? o_Oo_Oo_O
 
A big thumbs up for Hereford A&E today. Derek fell whilst walking the dogs ( big one tripped him up!). Managed to hobble back to the Rally field. Called for a taxi- 45 min wait. Kind Funster Shoddy took him to A&E at around midday. At 2.15 Shoddy kindly collected him. Derek had only 10 mins wait for Triage then was cleaned up and sent for xrays. Broken metatarsal and deep lacerations. All fixed up and back by 2.15. Pretty good going i would say. Our many thanks to the good NHS
 
I also believe that the A & E departments in every hospital around the country do their level best, however, I am hearing so many bad things about our G.P's and how they are even now not leaving their lounge to see patients and we should all send an e????? mail to let them know if they can pass you on to someone else.............. has anyone got a good word to say about a G.P. ???? o_Oo_Oo_O
Our village surgery is closed nearly all the time due to "Staff Shortages" nearly every day I get a text telling me , Gina.o_O

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I also believe that the A & E departments in every hospital around the country do their level best, however, I am hearing so many bad things about our G.P's and how they are even now not leaving their lounge to see patients and we should all send an e????? mail to let them know if they can pass you on to someone else.............. has anyone got a good word to say about a G.P. ???? o_Oo_Oo_O
There are GPs and GPs! That we get so close to these people is a bit like how you get to know a primary school teacher - yes they may teach very well, but you don't like them, or you like them, but they don`'t teach very well!!! it's a difficult mix sometimes, but I believe you can change GP if there is an issue?
 
There are GPs and GPs! That we get so close to these people is a bit like how you get to know a primary school teacher - yes they may teach very well, but you don't like them, or you like them, but they don`'t teach very well!!! it's a difficult mix sometimes, but I believe you can change GP if there is an issue?
In my area there is no choice as everyone I know is up in alms about the terrible attitude of this group........ where do you go next ????......... That's why A & E is so overrun with people who have no alternative, however, I must say that we had an issue some months ago and as normal the G.P. was of no use so we called 111, immediately we had a doctor on the phone who agreed that we needed to see a doctor a.s.ap. but not an A & E incident, he made an appointment at a surgery not far away and off we went, when we arrived the waiting room was empty and we were ushered straight thro' we commented on the brilliant service and this Dr said that whilst G.P's are not seeing people this service should be taking the pressure of A & E, but, not enough people are aware of it............ this Dr recons he could take the waiting list down considerably in A & E if people would call 111.................. Maybe this is a good forum to advertise this service !!!!
 
All I can say is that there is a thread on here about an article giving Motorhomes a bad name. The same journalists denigrate GP’s in their droves with lies and those who know are aware it’s not true.

They are “apparently” paid really well and have cushy jobs. If that was so they wouldn’t have a recruitment crisis and we wouldn’t be losing Paramedics to GP surgeries at the rate we are losing them.

GP’s and the whole NHS is broken with all of us trying to do our best. I am currently at home ill with Covid for the second time, which I most likely caught at work again. I am hoping my taste and smell doesn’t go completely again, it’s took me a year to get anything at all back.

I will stop grumbling now, Fraggle 22 hope your husband is okay too, I must say I still love dogs. In fact, I was so miserable yesterday having to isolate again that Lucy went and got another dog. 😆

8F98D69B-B0A1-4526-BA61-862B9919BE16.jpeg
 
All I can say is that there is a thread on here about an article giving Motorhomes a bad name. The same journalists denigrate GP’s in their droves with lies and those who know are aware it’s not true.

They are “apparently” paid really well and have cushy jobs. If that was so they wouldn’t have a recruitment crisis and we wouldn’t be losing Paramedics to GP surgeries at the rate we are losing them.

GP’s and the whole NHS is broken with all of us trying to do our best. I am currently at home ill with Covid for the second time, which I most likely caught at work again. I am hoping my taste and smell doesn’t go completely again, it’s took me a year to get anything at all back.

I will stop grumbling now, Fraggle 22 hope your husband is okay too, I must say I still love dogs. In fact, I was so miserable yesterday having to isolate again that Lucy went and got another dog. 😆

View attachment 629222
I want another dog now I have seen that picture. Thank you :h:
 
All I can say is that there is a thread on here about an article giving Motorhomes a bad name. The same journalists denigrate GP’s in their droves with lies and those who know are aware it’s not true.
All I can say is that I am really sorry about your 2nd dose of Covid and do hope you get better soon, however.......I am not a journalist and an talking about real people......... not Journalistic country wide searches for a good story........ people in everyday life who are sick of being fobbed off with 'the Covid'....... it is not just G.P's, its a country wide excuse now for lack of service and inefficiency!!!!

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when we're at our lowest, it can be very easy to thwack people. GPs, nurses, doctors and consultants ( the order is intentional) are our best friends when we have a problem, and being people, we should be clear, measured and hope for a good response from our healthcare professionals. We really need these people and a thankyou is appreciated!
 
when we're at our lowest, it can be very easy to thwack people. GPs, nurses, doctors and consultants ( the order is intentional) are our best friends when we have a problem, and being people, we should be clear, measured and hope for a good response from our healthcare professionals. We really need these people and a thankyou is appreciated!
Absolutely....... when they do their jobs effectively.......... I think that from your priority, G.P's should be removed as currently, they are way down on the pecking order for any medical help............ only last weekend we were at a street party and an old lady fell and banged her head on the pavement, the G.P. ( lives 4 doors away, so, know how often his car is moved ), looked at her cuts and said take her to A & E......... and returned to the party........ she was home 1hr later after being told she didn't need to be there !!!!!
 
Having taken a friend into an Austrian A&E the most obvious difference was there was only one other person in the waiting room, reception checked ehic, then consultation, xray, and prescription in less then an hour. I understand that because of covid things have got much worse but even before covid it wasn't uncommon to have a wait of several hours especially in the evenings at weekends, I don't know what the answer is but something needs to change. I would like to know the density of population per GP/hospital in Countries like Austria, Germany, France etc. Is it just a case of too many people for too few facilities?
 
Having taken a friend into an Austrian A&E the most obvious difference was there was only one other person in the waiting room, reception checked ehic, then consultation, xray, and prescription in less then an hour. I understand that because of covid things have got much worse but even before covid it wasn't uncommon to have a wait of several hours especially in the evenings at weekends, I don't know what the answer is but something needs to change. I would like to know the density of population per GP/hospital in Countries like Austria, Germany, France etc. Is it just a case of too many people for too few facilities?
Too many people who think a broken fingernail is an emergency?

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I have to say after my incident when I fainted due to low blood sugar and a trip to A&E my GP phoned me two days later and after talking to me for a few minutes he asked me to come into surgery the next morning as he wanted to check me out himself and have a further chat, which is when he asked about my mental health. I broke down in tears and I told him my dog died suddenly in front of me and I had hardly eaten anything in two weeks. He was brilliant. Gina.
 
An earlier post mentioned comparison with other countries - there's some useful information here:

 
Thidwick, wishing you a speedy recovery with your knee.
I am also recovering from a major operation in France on my back.
We had been over a month in Spain touring and just crossed the border to France to meet friends at our favourite campsite in Agde when disaster struck the following day after setting up on site and getting the electric bikes ready.
I went to bed exhausted in the evening but when I woke in the morning I could hardly walk without massive pain in my back and down my sciatic nerve to my left foot.

At first just took strong paracetamol but the pain got worse so asked the Campsite lady to order a taxi to the nearest A&E hospital.

Taxi driver took us there and dropped us at the gate but drove off before we realised that the A&E was closed on that hospital and he should’ve taken us to Sette or Bezier.
While waiting on a bench outside the closed hospital two more accident cases arrived and also needed urgent attention not realising the hospital was closed. One of them was an elderly lady with a broken wrist who fell in the street nearby and a local young doctor found her and brought her to this this hospital. She didn’t speak much English and ordered an ambulance for her as she was French but as we were English the ambulance wouldn’t take us. Another French couple arrived with his wife with a broken nose and they said they would take us to Sette in their car which was so kind of them.
Arrived at Sette A&E within half an hour and was immediately triaged and dealt with by a young English speaking doctor. However she was very worried with my symptoms and needed to speak to a neurological surgeon at Montpelier hospital for further advice.
After waiting five hours I was rushed to Montpelier A & E at 170 K pH/100Miles an hour in a souped up Citroen ambulance.!
On arrival I was immediately given an M R I scan which revealed 2 severely herniated discs (slipped discs) with associated inflammation touching the nerve. By then it was about 9:30 pm on Saturday night and the surgeon suggested an urgent operation the following morning.

Amazingly they put together a team of six specialists and I was operated on at 11 am on Sunday morning.
Three nights later I was discharged and given a report and pack for the local pharmacy to collect the dressings and painkillers needed for recuperation. I had to have my wound dressings changed every two days and the Campsite lady has arranged for a district nurse to call for the next 10 days. Unfortunately I’m unable to drive our motorhome back home and my wife is waiting for a further cataract operation and unhappy to drive.
Thank goodness for Nationwide travel insurance who have agreed to pay my hospital bill of €5000 and extensive taxi rides and ambulance fees currently nearly €400. We have also just heard that they will be booking flights for my wife and I to travel back to UK together with taxi fares and special assistance. I am now waiting to hear from the other leg of travel insurance regarding repatriation of our van as I don’t want it driven and would prefer a low loader back to my home.
I’m sure I would have received excellent treatment in the UK for a similar incident but maybe the waiting list would’ve been much longer?
Food for thought!
 
Crikey Wingman!
That puts my knee problem into perspective!
Good luck with the travel arrangements. I hope all works well.
I hope your medical issues are resolved ok too.
 
Five years ago my wife broke her ankle on the il de re, (fell out of the over cab bed). Went to local hospital but was for dementia care only, They phoned local GP. He was five minutes away and saw us straight away. He sugessted xray, xray dept was next door. xray done within about 20 minutes and back to him for conclusion. he prescribed pain killers anti inflamatories and a splint. Onto pharmacy who fitted the splint and gave us meds. Back to van. The whole process took less than an hour and a half. I love the NHS and worked for them for many years, but we do have a serious a problem with health/social care provision in this country.

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